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“Exactly what we expected! Nothing more... Nothing less!!!!”

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Sonesta Resort Hilton Head Island
Ranked #5 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exactly what we expected! Nothing more... Nothing less!!!!”
Reviewed 6 July 2014 via mobile

The Sonesta resort is a great choice for a quick trip...this place provided a beach access entrance right off the resort. The service was magnificent... Everyone at this hotel seemed friendly and willing to help... The bed and breakfast rate is the way to go. It allows you to eat the buffet breakfast and move forward with your day, not spending to much Time trying to decide where to go so early in the morning. The pool isn't large but it is big enough. The fitness center is great and the bar in the lobby was excellent for quick drinks. The only two things we didn't enjoy at this hotel was the seafood buffet and the terrible parking scenario. It's almost impossible to get a parking spot close to the front door of this resort unless you camp out and wait for someone to leave.... If you wish to have door to door service please be prepared to use the valet service..... Besides that this is a great resort and I recommend it to all. Hilton head island is a beautiful place and this resort makes it even better...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheOthers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 9 July 2014
Thank you for taking the time to share with us your experience. Here at the Sonesta, we strive each day to provide excellent and personable service and your comments go a long way in recognizing their hard work. Our Bed and Breakfast option certainly gives you the opportunity to maximize you day as you start off your morning right in our Heyward’s restaurant located just off the lobby offering both indoor and outdoor seating. We do apologize for the challenges you encountered with finding a parking area. Please feel free to reach out to our valet parking attendant who will be more than happy to assist you in parking your car or assist in locating a parking area. Thank you again for this wonderful review and we much appreciate the recommendation!
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Rating summary
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English first
Falls Church, Virginia
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 6 July 2014

There is so much I liked about this resort and highly recommend it. Just a few minor issues. We traveled with our 9 year old son and 7 year old daughter for our first trip to Hilton Head the week of July 4th. Here is what we liked:

1. The resort is nicely done. It's an older building that was renovated and the updates are great. When you first get there you can sense it's an older building, but after being there for a few hours, those little details fade away.
2. The pool area has a lot to offer. Each day we were able to get chairs by the pool, there are towels provided, pool side bar and grill, chair side service or tables for dining, and live music everyday. The mixed/frozen drink prices are high, but the food prices were reasonable. Not an extensive menu, but a few salad & sandwich options. Good kids menu choices.
3. The staff is extremely friendly, the front desk, the wait staff, the concierge, etc. I know one reviewer had an issue with the concierge, but we had a good experience. Granted, we were looking for recommendations since we don't the know the area and not seeking a specific place.
4. The lobby area. Coffee Bar in the morning, and a bar at night with TVs (world cup was on, so this is a big plus). Although the décor is really nice and feels high-end, they are not uptight about it. For example, one night the kids played a board game and the adults had a couple of cocktails. It felt like our living room and no one seemed to mind. The next night I saw a family doing the same with pizza delivery.
5. There is a kids' club. My son refuses to go to these, but my daughter was thrilled to meet new friends and insisted on going. I don't think it's a fantastic "program", but the staff was super nice and she asked to go back, twice. Note: it's mostly a day camp. There was only one night time camp during our visit.
6. The beach is nice in that it's soft sand and clean. Nice waves for small boogie boarders, but not too much. It's nice to have lifeguards when you have kids, but they are not overbearing and not a lot of whistle blowing. It's about a 5 minute walk.

The little things I didn't like:
1. The beach is crowded. Access to this beach is not just for hotel guests. It's shared with public/neighborhood access. I don't mind an active beach scene, but this was a bit much. A drunk fat guy with a cooler full of beer now and again (maybe he could have shared one with me). You can rent beach chairs, but there are no other services on the beach. Just over the dune there is a bathroom and a little stand for snow-cones and a few beverages. That said, my kids had a blast and made a friend or two. The beach situation is the only reason I didn't give this resort a 5 rating.
2. We had connecting rooms because we booked late and the suites were taken. The rooms are nicely updated, but they are basic rooms. Although our rooms connected, our balconies did not. The problem: our kids' room balcony connected with another room! We had to keep their door locked and their shades drawn the entire time. Very strange.
3. The service at the restaurants starts out slow, but the staff are friendly. However, the male waiters at the pool grill are competitive. They appeared to be fighting over tables/customers. It seemed to just be the guys, not the ladies. Odd.
4. July 4th everything went downhill...the pool was extremely crowded, couldn't get a chair, people were eating standing up. It was crazy. We should have left that day.

I can't compare this resort to others on the island, but we liked it and recommend it.

Room Tip: You want a pool/ocean view. See my comments on connecting rooms.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank live4wknds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 11 July 2014
Thank you for choosing the Sonesta Resort Hilton Head Island for your 4th of July vacation. We are very excited to know you enjoyed your stay with us and appreciate you recommending our resort to your friends and family. It is our goal to provide excellent guest service to every guest and we are happy to know you felt the staff was friendly and helpful. We also appreciate the feedback regarding your experience at the pool as well as the beach. With 4th of July being one of the busiest weekends around Hilton Head Island and the resort being fully occupied, we apologize if the beach and the poolside was crowded than usual. We do appreciate your feedback and have taken measures to improve our guest experience for the future. Our goal is to provide every guest an everlasting positive experience and we very much look forward to you visiting us again!
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Montclair, New Jersey
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 July 2014 via mobile

My wife and I booked a brief overnight stay here and spent most of our time by the pool. The staff was extremely friendly and the environment was very warm and inviting. Plenty of places to sit, towels, a poolside bar with good food, etc. Lots of kids were present so we could tell that it was a very family friendly hotel. My wife used the spa to get a pedicure and I used the gym. Both experiences were positive. Checking in & out was easy. Rooms were a nice size and had a big flat screen tv. Great shower. Comfortable bed. Short stay but really have nothing but positive things to say about this hotel.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank BradFlern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 5 July 2014
Thank you so much for taking the time to post this excellent five star review regarding your overnight stay. We are very pleased to read you and your wife enjoyed all of our amenities including our very own Arum Spa and our 24 hour fitness center. We truly appreciate this review and we hope to welcome both of you back for a much longer stay!
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Raleigh, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

My husband and I went to Hilton Head Island, SC for the first time to celebrate our 1 year anniversary. The resort was very clean, contemporary, and recently renovated. I am a tough critic when it comes to hotels b/c most give me the creeps, but our room was perfect. Nothing gross in sight. We had 24/7 private beach access but it is very dark out there at night. However, we still enjoyed it day and night. There's also a pool that caters to people of all ages. They even played "Finding Nemo" poolside on a projector for the kids one of the nights that we spent there. Also, my husband surprised me with a pre-natal massage at the spa there and my masseuse, Brooke, was awesome. I'd highly recommend this resort. Also, the area caters a lot to bikers. There are bike trails everywhere and you never have to move your vehicle if you're into bike riding.

The on-site restaurants were overpriced and did not have a large selection. We like to venture out and try local restaurants that we can't find at home and we found some great food in the area at great prices. So overall, we loved our room and the resort but would skip the food and go try some local restaurants. A bit pricey but you get what you pay for.

Room Tip: We did not have a great view but we were on vacation and rarely in the room so I don't think tha...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shanita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 11 July 2014
Thank you for celebrating your special occasion with us. We very much appreciate your positive feedback regarding your stay! Our Leisure Activities Department offers a variety of activities including the weekend dive-in movie where the kids and adults can enjoy a movie from our zero entry out door pool. We are happy to hear your enjoyed a relaxing time at Arum Spa and appreciate the personal recognition of Brooke for her stellar service! Our resort concierge is prepared to offer dining recommendation of your choice. Please feel free to call us in advance or stop by the concierge desk while on property so we can customize your dinner plan to your liking. Thank you again and we look forward to welcoming you back!
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Indianapolis
1 review
Reviewed 3 July 2014

We stayed for 5 nights over the holiday. The property is awesome for a family. We stayed in the corner king room which has plenty if extra space and a balcony overlooking the grounds. We ate at the bar and the kids enjoyed their chicken fingers and fries.

The hotel is about 150 yards to the beach. You can drag all if your beach gear and still arrive on the beach with room to spare.

The only issues (minor in my view) are that the corner room involved a considerable walk to the elevators and the parking can be tight.

We can't wait to return.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 06130916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 5 July 2014
Thank you for taking the time to post this amazing review in regards to your recent stay with us. We are thrilled to read you and your family thoroughly enjoyed your stay as well as our casual pool bar Sweet Cane’s. We sincerely apologize the view of your room was not to your satisfaction. Please feel free to contact one of our Guest Service Representative’s prior or upon check in to further discuss your room view options. Thank you again for your review and we cannot wait for you to return!
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Crete, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 July 2014

We just finished staying here for 4 nights and found this to be a very nice place. We found the staff here to all be extremely friendly and helpful, and there was always a manager walking through asking if there was anything he could do.
The room was nice. We chose garden view and you could see the ocean in the distance. This hotel sits back from the ocean a bit so if you want to look out at the beach and ocean only this is not the place.
The service at the restaurant, bar etc was great. Food here is expensive but that should not be a surprise to anyone, there were plenty of pizza deliveries taking place.

I would recommend staying here. I has everything you need for a great time at the beach. Overall location is also central to a lot of the island.

Room Tip: Garden view on an upper floor gives you an ocean view. Any noise transmission is through doors to co...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wilbur011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 5 July 2014
We truly appreciate you taking the time to post this review regarding your recent stay with us here on Hilton Head. Thank you for recognizing our team of professional and friendly staff we have here at our resort. All of us try our best to make sure all of our guests are satisfied with their stay. We are also very happy to read you received excellent service at both Heyward’s and Bayley’s Bar and Terrace. Thank you for your future recommendations and we hope to welcome back very soon!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014 via mobile

We just enjoyed a long weekend at Sonesta and it was a perfect location for our family. Great pool, rooms and beach access. The service was fantastic across the board at the front desk, restaurant, pool, bar and kid zone. Highly recommend staying here.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RaeChamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 5 July 2014
Thank you so much for taking the time to post such a fantastic review! Everyone here at our resort is thrilled to read you enjoyed your stay and that we are were able to exceed your expectations! That is one of our main goals at the Sonesta Hilton Head Island; to ensure everyone that chooses to stay with us is happy, comfortable, relaxed and that they receive impeccable service. Thank you again for this review and we cannot wait to welcome you and your family back to the resort!
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Additional Information about Sonesta Resort Hilton Head Island

Property: Sonesta Resort Hilton Head Island
Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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