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Sonesta Resort Hilton Head Island
Ranked #4 of 28 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Reviewed 15 July 2014 via mobile

Hilton Head is a nice destination regardless of where you stay. I was pleased with the Sonesta in just about every way. The room was spacious, the beach was very close by, and the pool area was nice. The business area was impressive, as was the hotel staff. My only complaints were the limited parking spaces, and the lengthy drive through the private resort area. That may be appealing to some, but not me.

Stayed: June 2014
2  Thank Bowmanator22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 16 July 2014

Thank you for your wonderful review. We are glad you enjoyed the spacious room and the proximity to the beach. Our Tech lounge features two computers with internet access and additional seating area for relaxation or simply to browse online with your own device. We very much appreciate your recognition towards our staff as we strive to provide professional and friendly service with each and every guest encounter. Hilton Head Island is divided up into what is called “Plantations” which are secured gated communities. Our resort is located in the south end of Hilton Head in a plantation called Shipyard. The resort is 1.5miles from the Shipyard Plantation gate and the drive is accompanied by bike paths which allows you to ride along our beautifully landscaped golf course under the hanging Spanish Moss. We certainly hope you will have a chance to enjoy some time to enjoy the scenery. If you have any difficulties finding a parking are, please do not hesitate to reach out to our valet parking attendant who will be more than happy to assist you in finding an ideal parking location. Thank you again for your feedback and we hope to welcome you back again!

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1,896 - 1,902 of 2,568 reviews

Reviewed 13 July 2014

The Sonesta Resort is a great place to take the family. The staff is professional, courteous, and very helpful. The pool is large and the pool-side bar has good food and drinks. There are plenty of activities for kids including movies on a big screen near the pool at night. Live music every day either at the pool or inside the hotel. The hotel was recently renovated and the rooms are nice.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 15 July 2014

This is such a fantastic review! Thank you so much for taking the time to share your experience with us. We are more than thrilled to read our staff was able to properly accommodate you professionally and in a friendly manner. Thank you for recognizing our Pool Bar; Sweet Cane’s and the delicious food and beverages they have to offer. Our Just Us Kid’s Department is always available to assist with bike rentals, kid’s activities and our nightly dive in movies at the pool! Thank you again for this review and we cannot wait to welcome you back!

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Reviewed 12 July 2014

We only stayed here one night as we were looking for a place for one day prior to checking into our time share and we're so pleased with this hotel. They recently were renovated so the lobby was beautiful as were the rooms. Lovely pool area and plenty of food and drink options and a short walk up the pathway to the beach. I would definitely recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Marisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 15 July 2014

Thank you for this excellent five star review! We are so happy you chose the Sonesta Resort before checking into your timeshare on the island. Our property has undergone a recent renovation and we are thrilled to read you were able to experience our resort and the amenities we have available for our guests. Thank you so much for this review and for future recommendations; we hope to welcome you back!

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Reviewed 12 July 2014

My family were on a road trip, flying from Scotland into Washington DC. We stayed at Annapolis, Williamsburg, Wilmington, a detour to Pinehurst for the US Open before arriving at Hilton Head. By that time we were in need of good accommodation, food, service and relaxation. We were not disappointed. Sonesta Resort is wonderful. From the moment we arrived at reception until the morning we left, everything was perfect. So much so, we changed our plans and stayed an extra night. The bedroom was big, clean and very comfortable. All staff were very friendly and helpful, in particular the restaurant staff who found out it was our wedding anniversary and presented us with a glass of champagne and dessert. A short walk through beautiful gardens takes you to the beach which is just perfect. Hilton Head is the most perfect holiday destination and this hotel is first class.

Room Tip: Ask for a pool view or ocean view room. Our view was to the side and above the kitchen area so not...
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  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 15 July 2014

We cannot thank you enough for this amazing five star review! It is a goal of ours to ensure that every guest feels relaxed, accommodated, and well taken care of. We are very pleased to read we succeeded with you and your family upon check in all the way through check out. Thank you for recognizing the friendliness of our staff; especially our team in our Heyward’s restaurant. They were more than willing to recognize such a special occasion. Thank you for not only choosing us but for also extending your stay one more night! We cannot wait to welcome you back to our resort in the near future, thank you again!

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Reviewed 12 July 2014

The drive to the hotel is nice. It's in a gated community with a lot of "security". The whole scene is very dated. This would have probably been the 'happening' spot 20 years ago. When you pull up to the hotel you can tell that it is old. Yes it has been recently redone but very drab looking. All tan stucco. Looks like a 1980's hospital. Parking, unless you valet is an experience. Very long walk with 2 kids in dark parking lot. Check in went well but was very hectic. The lobby was so loud when we checked in from the lounge singer at the bar that we could not hear the desk clerk. When we got to the room it had a horrible view!! Just a chain link fence and some unkept shrubbery. I went to the desk to see if anything else was available and he just kept up charging me. At first it was $40. Then it was $30 a night up charge. So if you find yourself in that situation just stick with it and the price goes down. It's like a shady used car dealership. So we stayed in our room got the kids settled in and headed to the pool. Back through the super loud lobby and outside. The pool area was very nice. The beach access is very nice through winding boardwalks. The "indoor" pool area is under an overhang off to the side that is not very "beachy" at all. Very dated. Looks like an old hwy motel pool. (Not any pics of that pool on the website). All in all the facilities are very clean the staff are friendly and professional. But for upwards of $300 a night more is expected. This is not a "resort". If you are well traveled and expect a "resort" atmosphere this is not it. Just stay a nice hotel with pool for half the price and you will be much happier.

Room Tip: If you book through a hotel booking site. Expedia. Travelocity. Ect. Be warned that you will get the...
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Smaneal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 15 July 2014

Thank you very much for your feedback regarding your recent stay. We have been trying to reach you in regards to this review in order to properly rectify the situation. A voicemail was left on the day of your departure in order to address these issues immediately. Please let us know if there is anything we can do to regain your confidence in our resort. Being a Four Diamond, Award Winning resort, we take these comments seriously and want to ensure complete guest satisfaction. Please contact our Director of Guest Services, Lisa Leong at 843-341-1898. Thank you again and we hope to hear from you.

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Reviewed 10 July 2014 via mobile

Beautiful property located right on the beach! Nice pool and bike trails available to bike to Coligny. We would def. return to this hotel again, no detail is overlooked! Loved the accessible fruit water and the service!! Highly recommend!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Shorething85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this reviewResponded 12 July 2014

Thank you for your excellent review! We are thrilled to know you enjoyed your stay and the proximity to the beach. Our onsite bike rentals, zero entry and shade pools, accessibility to local bike trails, and our complimentary fruit water are just some of the amenities our resort has to offer. We are delighted to hear that you will return and we cannot wait to welcome you back!

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Reviewed 10 July 2014 via mobile

We visited on July 10 and everything was just stellar. Check in was smooth and everyone was so friendly.

The pool is zero entry and it was sparkling clean. There were an abundance of chairs and plenty of waitresses taking pool side orders.

We had the early bird food at the inside bar 1/2 off from 4:30 -6:00 and it was simply amazing. The lobster mac and cheese was BETTER than Frankie Bones and only a fraction of the price and the burger could only be called a gourmet burger, juicy and lovely with caramelized onions and chutney...oh my!

The BEST thing was coming back to our room and finding turndown service and a beautiful tray filled with fresh fruit and cookies from the General Manager. It was so appreciated and such a nice gesture.

We were blown away with our stay and couldn't be more pleased. 5 star resort ALL the way. We will NEVER stay anywhere but here while in HHI!!

Stayed: July 2014, travelled with family
2  Thank Lorident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Top resorts Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range: £116 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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