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“sonesta is not worth the money” 1 of 5 bubbles
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
Ranked #4 of 29 Hotels in Hilton Head
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“sonesta is not worth the money”
1 of 5 bubbles Reviewed 6 August 2014

It is an All Exlusive Hotel Resort. It was a very disappointing stay with no charme and far away from a relaxing and convenient experience. If you want to use internet - don't go there! the high speed internet is extremely slow in service

  • Stayed August 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Sonesta

Helpful?
4 Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 12 August 2014
Dear Julia H,

Thank you for taking the time to inform us of the internet challenges you experienced during your stay. The resort did have some difficulties recently due to a lightning strike nearby. I am happy to let you know that this is not a typical scenario, and our IT department has brought us back to 100% operation. As mentioned in previous responses, we also provide complimentary, increased bandwidth for our Travel Pass members, so please let us know at check in if you would like to take part in this fantastic program. If we may in any way regain your confidence in our resort, please reach out to our General Manager, Jay Wiendl, at 843-842-2400. We are confident, given the chance, we will be able to make up for the shortcoming.

Sincerely,
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,106 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (472)
Date | Rating
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English first
Dacula
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014 via mobile

My wife and I have thoroughly enjoyed this resort the last two years. It has wonderful amenities, is close to the beach, and the onsite restaurants provided good food and friendly service. We will definitely return next year. The pool is remarkably well managed and the poolside service is convenient. Well done!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 12 August 2014
Dear Mr. and Mrs. Michael C,

Happy Anniversary! Thank you for sharing your special occasion with us again and for providing our future guests with a review of your stay. While we look forward to seeing you for your next Anniversary, we hope you will be back before then.

Kind regards,

Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm city, Florida, USA
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

This hotel was conveniently located, had several great dining options, terrific staff and the rooms were clean and large! There was live entertainment on the weekends at the pool, easy access to the beach and a little gift shop for incidentals. Chloe, Assistant Manager was very attentive when our room was not ready right at 4 pm. Beds were very comfortable and had great 50 inch tv! We'll be back!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Partygrl10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 13 August 2014
Dear Partygrl10,

Thank you for the great feedback and for pointing out the service Chloe provided! We look forward to welcoming you back soon!

Sincerely,
Lisa Leong
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

We stayed here for a week and it was wonderful from the moment we pulled up to the resort. We were greeted by the sweetest man who emptied out our truck and took everything to our room. This place is so beautiful. Best sleep I've ever had The pool area was the bomb!! Love the pool side service. Food is great. This is the place to stay!!!

Stayed September 2013
Helpful?
1 Thank Vivian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 13 August 2014
Dear Vivian H,

We are so grateful you chose the Sonesta Resort for your weeklong visit to Hilton Head Island. Our team is very proud of the reviews they receive and this is certainly one to be excited about!

We look forward to seeing you soon!

Sincerely,
Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
186 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Beautifully redone, the Sonesta is not one to miss on your tour of beaches in the south! Gorgeous Renovation that is tastefully done. Great attention to detail Spacious rooms, comfy beds, great views of the dunes and pool. Service is particularly good. The bellhops/valets know the island well and give GREAT tips on dining!
We've been twice and loved both experiences. We especially enjoyed the spa. Very nice indeed.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HomeRentalPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Guest Relations Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 August 2014
Many thanks for your wonderful feedback about our resort and your enthusiastic rating for our newly renovated hotel! We are also thrilled to read your compliments for the resort staff. Our Bell Services team will be delighted to know their work and knowledge of the Island’s amenities does not go unnoticed and our Arum colleagues will be over the moon to hear how much you enjoyed your Spa experience! On your next visit we would love you to sample one of our specialty dishes in Heyward’s Restaurant, Seacrest, or Sweet Cane Bar and Grille poolside! We look forward to welcoming you back!

Kind regards,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 4 August 2014

This resort is great with all the amenities one could want!! I wanted to stay physically active on my vacation and the Sonesta allowed me to do just that! The ocean is very swimmable (yet with just enough waves to keep things exciting!) and the beach is wide and very easy to run on. Also, the resort is at the very beginning of a wonderful set of bike trails that take you all over the island. To round out the fitness options there is a great pool and nice fitness room.

The main reason I wanted to write this review though is that we had one unfortunate issue that was quite bothersome for a few days. Several conversations took place with the manager and front desk staff and the problem was eventually resolved. Upon checkout, the management proactively addressed the issue with us and offered us two free nights to compensate. They did not want us to leave dissatisfied! We suggested a slightly different way of compensating us and they, without hesitation, accepted our proposal. We left very satisfied and happy. The management at this resort really and truly want their guests to have a wonderful stay. We will be back!!!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joyce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 August 2014
Dear Joyce M,

On behalf our entire team here at Sonesta Resort Hilton Head Island, thank you for allowing us the opportunity to take care of your concerns. Too often, we don't get a chance to make up for shortcomings until it is too late. We accept that mistakes can happen from time to time, but we also know, given the chance, that we can regain your confidence in the rare event that they do. Our team is extremely proud of the service they provide, and everyone is dedicated to remaining the number 1 resort on Hilton Head Island. We look forward to your return!

Kind regards,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, Georgia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Beautifully renovated property, very mod. Clean and well kept. Attentive staff, very helpful. Wonderful beds. Fun activities. Yes, its pricey, but worth it for a lovely place to stay. We did not eat on property, went out for meals.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flipperUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 14 August 2014
Dear flipperUsa,

Thank you for sharing your experience with our friends at Trip Advisor! We look forward to welcoming you back to the resort, and Chef Nelly asked me to invite you to try some of the wonderful Happy Hour appetizers at Bayley's Bar and Terrace!

Sincerely,
Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta Resort Hilton Head Island

Property: Sonesta Resort Hilton Head Island
Address: 130 Shipyard Drive, Hilton Head, SC 29928-4932
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
#3 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the RBC Heritage Golf Tournament Presented by Boeing. We are one of the closest, upscale Hilton Head Resorts to island shopping and restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Friday evenings, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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