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“Should've been better...”

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Beach House, A Holiday Inn Resort
Ranked #9 of 28 Hotels in Hilton Head
Certificate of Excellence
Reviewed 27 February 2014

Booked on Hotwire, we were excited since this hotel had awesome reviews. Disappointed with no notice of the renovations being done. Stayed on the 3rd floor in 2 adjoining rooms. Unfortunately were woken up to hammering and banging with work being done on the 4th floor. The restaurant is closed because of renovations, therefore no breakfast :( The business center is closed because of renovations. The soda machine only works on the 2nd floor and thankfully we were in 2 rooms, because the hot water in one room was not working. Disappointed in the price for sub-quality of what is a gorgeous hotel and shouldve been a really awesome stay. The girls at the front desk were super friendly, which was a plus.

Room Tip: Ask for a room facing the beach, because otherwise youre just looking down at a parking lot or the o...
  • Stayed: February 2014, travelled with family
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1  Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 14 March 2014

Dear K R,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry about the renovation that was going on during your stay. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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1,504 - 1,510 of 1,790 reviews

Reviewed 27 February 2014

Great location right on the beach. We stayed in a patio room. I don't think it was worth the extra money. The rooms directly above it would have a better view. The room was fairly standard. The renovation wasn't too intrusive. The Tiki bar was nice, although expensive. The location of this hotel makes for easy walks to many bars, shops and restaurants.

  • Stayed: February 2014, travelled as a couple
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1  Thank verybigv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 14 March 2014

Dear verybigv,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed 20 February 2014

Unfortunately the renovation has created a significant problem for the guests. We were not notified about the ongoing renovations and in fact we were personally telephoned by the hotel four days prior to our arrival to confirm the reservation. The person from the hotel did not Mention the renovation. You cannot sit by the pool since the noise and workmen are unbearable. There is no restaurant nor is there a place to get a cup of coffee. It is impossible to sit quietly and read a book anywhere in the hotel.

  • Stayed: February 2014
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8  Thank Hauppauge1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 7 March 2014

Dear Hauppauge1976,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise from the renovations prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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Reviewed 16 February 2014 via mobile

We spent the weekend, February 14th - February 17th. We stayed in the family room -- the room with the bunk beds & King bed. It was beyond perfect for a family. Plenty of room, so you don't get crowed or cluttered. My only complaint about the rooms was the lack of ventilation. There was not fan for the bathroom and the widows don't open. The room seemed to trap all the moist air from shower an felt a bit stagnant. This would not stop us from visiting again. The best par about this hotel is that it is right on the beach, and close to all the shops, restaurants, and even a Piggly Wiggly grocery store! There was construction, but it didn't affect us at all. We highly recommend the beach house resort!

  • Stayed: February 2014
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2  Thank Bahruth5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

I met my sister here for our annual sister weekend getaway. We see each other once a year since we live across the US from each other. This hotel made the trip a fantastic place to stay. The service was great and the Tiki Bar was a perfect place, right on the beach with live music.
They are remodeling the hotel, and it looks like it is going to look fabulous once they are done. The staff was very nice and helpful. There are many places to walk to close by to see shops and places to eat.
I will return to this hotel again.
Thanks again to the Beach House Hotel in Hilton Head SC.

Room Tip: Balcony rooms with a ocen view, A MUST...
  • Stayed: January 2014, travelled with family
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3  Thank Heidi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 3 February 2014

Dear Heidi F:

Than you for choosing the Beach House Resort for your annual sisters weekend getaway. I'm so happy we were able to help you enjoy special time with your family creating great memories. We really appreciate the wonderful review you posted and I'm happy to know you were just as excited about the ongoing renovations as we are. The Resort will be a truly special destination once we have everything completed at the end of this month.

We look forward to having you back as our guest again in the near future.

Best Regards,

Jeff Elseser

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Reviewed 19 January 2014

The staff was very accommodating. The room was big with lots of room the the kids and they even had their own bunk bed area. They called it their clubhouse.. This hotel is at the end of the island and right at the beach. Shopping and restaurants are within walking distance.

Room Tip: Be sure to ask for a remodeled room.
  • Stayed: January 2014, travelled with family
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7  Thank 599RobertB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 21 January 2014

Dear Robert B:

Thanks for the wonderful review! I'm glad to hear your children enjoyed our fun Kid's Suite during your visit. It's always a pleasure to receive such complimentary reviews from Trip Advisor Senior Contributors.......we understand your critique is comparing our Resort to many other fine resorts and it's nice to know we compare so highly!

We hope to have you back as our guest soon to enjoy all the wonderful changes following the renovations and changes that are currently underway!

Best Regards,

Jeff Elseser

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Reviewed 14 January 2014

The Beach House is in a great spot. Access to the Coligny Beach; near our favorite Hilton Head music and food venue, the Jazz Corner; close to shopping, and opportunities to explore. What's not to like? Although the Beach House is in the midst of a major renovation, our stay was not negatively impact. We would definitely stay here again.

  • Stayed: January 2014, travelled as a couple
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3  Thank Randy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff E, General Manager at Beach House, A Holiday Inn Resort, responded to this reviewResponded 3 February 2014

Dear Randy G:

It's great to know you had such a wonderful time during your recent stay at the Beach House. You mentioned many of the terrific attributes our Resort benefits from due to its oceanfront location and proximity to all the unique shops and restaurants across the street at Coligny Plaza, as well as the renovation work being completed during the last few months. I appreciate your comments letting readers know the renovation work didn't impact your stay in a negative manner and you able to have an enjoyable visit. The renovation work will be completed by March 1 and the Resort will be amazingly improved once completed. We're very excited to soon offer guest one of the most unique dinning experiences on Hilton Head with the addition of our new restaurant The Porch. The new restaurant will offer a true Southern Kitchen menu and will feature two large garage doors that create an indoor/outdoor dinning area with a beautiful fire pit as the focal point of the outside seating area. Many other enhancements are being made to the Resort that will help transform the Resort to a 4 Diamond caliber Boutique Resort unlike any resort on Hilton Head.

We hope to see you back soon so you can experience the new Beach House!

Best Regards,

Jeff Elseser

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Additional Information about Beach House, A Holiday Inn Resort

Address: 1 South Forest Beach Drive, Hilton Head, SC 29928-6423 (Formerly Holiday Inn Resort Beach House)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Hilton Head
Price Range: £95 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Beach House, A Holiday Inn Resort 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
In April 2016, Beach House Resort completed $7 million in floor-to-ceiling guest room renovations. The new Premium Oceanfront Guestrooms offer front row seats to live music at Tiki Hut - and the new Premium Patio guestrooms are steps from the sand. The newly renovated Junior Suites offer plenty of space, ocean views, and space for up to five guests. With more than 50 miles of scenic trails at its doorstep, the resort's newly designed interior emphasizes Hilton Head Island's stunning coastline - with an airy, coastal beach vibe. And there's more... Highlights: • The 202-room renovation has transformed Beach House into a truly boutique, oceanfront resort on Hilton Head Island. • Beach House is home to the world-famous Tiki Hut, the only toes in the sand, drinks in hand experience on Hilton Head Island-here you'll enjoy live music daily, watch the pros play volleyball, and sip cocktails crafted by one of the Island's favorite bartenders. • Start and end your day at The Porch Southern Kitchen, serving up Low Country favorites all day long, complete with outdoor seating, an oversized fire pit, late night live music, and dive-in movies. • The sparkling Resort pool, located steps from Coligny Beach, is a perfect place to soak up the sun. • Beach House is just down the sand from Beach Market shops and restaurants ... and across the street from Coligny Plaza's 60 shops and restaurants - all connected by walking paths. • The renovations extend beyond the guestrooms - over 6,000 square feet of flexible meeting and banquet space has been upgraded to reflect the genuine beach vibe, including two of the finest private, beachfront event venues on the Island. The Resort can accommodate groups up to 300 people for events, weddings and retreats. What hasn't changed? The sounds of the ocean waves. Hundreds of yards of unspoiled beachfront. The perfect location across from Coligny Plaza. Onsite dining and live entertainment at The Porch and Tiki Hut. And everything you've come to love about Beach House. ... more   less 
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Also Known As:
Holiday Inn Oceanfront Hotel Hilton Head
Holiday Inn Hilton Head
Hilton Head Holiday Inn

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