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“Big Disappointment”

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Hilton Head Marriott Resort & Spa
Ranked #12 of 28 Hotels in Hilton Head
Reviewed 8 February 2012

As you drive up to the Marriott Resort in Hilton Head you marvel at the beautiful setting, the gracious entrance and attentive front door staff. The lobby is beautiful and the front desk staff welcoming and efficient. Unfortunately everything went downhill from there. As soon as I entered my room it was obvious the rooms in the hotel needed some serious attention. Considering this was an upscale resort hotel, finding a huge old TV and no flat-screen was somewhat strange. The TV was too heavy to even turn a little bit so it could face the lounge chair in the corner.The furniture in the room was scuffed and worn. There was a mildewy sort of smell in the room. The bathroom was clean and bright but the hairdryer was one of the cheapest varieties I have seen in a hotel. The shower spray was weak, and the head up so high I couldn't reach it to adjust. They need a handheld attachment for shower heads set this high on the wall. I decided to make a cup of coffee using the in-room individual coffee maker. The little creamer packs were spoiled and curdled in the coffee.
I was attending a bridge tournament with probably a couple of thousand people and somehow the hotel forgot they had this large influx of patrons coming in. The restaurant had not planned for this and had only scheduled one server and one bartender for the lounge and buffet supper. They closed the downstairs restaurant in the evening instead of leaving it open to accommodate the overflow of guests from the upstairs restaurant and lounge. Granted this is normally closed in the evening, but considering the jam of guests one would think some better planning was called for. The food was mediocre at best. The morning breakfast was no better. The breakfast buffet cost $18++ but ordering off the menu was about $12/order. What did they think people would do? So of course there was a backlog in the kitchen. They were obviously hoping everyone would eat off the buffet. What a nightmare. The staff seemed harassed and frantic at times.
The signage in the lobby was poor. It was hard to find a sign to the room you wanted to go to unless you were standing in front of the entrance to the section. The hotel had two towers but you wouldn't have known this standing in the lobby.
I did talk to the manager about the issues and they did comp a free pot of coffee in the morning to make up for the curdled milk. However, no one ever replaced the bad creamers so I imagine the next guest will have the same problem. The flat screen TVs are supposed to be installed in a couple of weeks.
The Internet connection in the room gave a choice of connection for various periods of time and choice of payment methods. I chose to charge it to my room and promptly got a temporarily unavailable message. It was temporarily unavailable the whole stay.
There is a little gift shop and coffee bar in the lobby area. But only one person was staffing the shop so people just wanting to buy an item or two had to wait in line while she also made the lattes, took the money, etc.
The main problem with this hotel is very poor management of resources, insufficient staff and no planning whatsoever. As far the the room amenities this would seem to me to be a corporate issue. Marriott gets a big black eye for this.

  • Stayed: February 2012, travelled with friends
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Thank Augcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,626 - 1,632 of 2,049 reviews

Reviewed 3 February 2012

We had a poor family experience at this "resort" during our stay there in July 2011. This hotel is not a family resort, but more of a spring break motel during the summer. Sooo many people everywhere in and around the property - the lobby, elevators, hallways, pool, pool deck, beach, and restaurants were packed with people from early morning to late into the evening...which made it very loud and not very relaxing at all. Our room was dark, smelly, and not at all modern. Our room was also located a few feet from one of the jacuzzi's, in which people partied late into the evening just a few feet from our bed - numerous complaints to the front desk produced no results - just ensurances that the jacuzzi closed at 11pm, but this did not stop the parties until after 1am. Our "ocean front" room we ordered ended up being a party front room with no ocean view which kept us and the kids up late every night. This Marriott is in desperate need of better management and room renovations...which should be possible in regards to the ridiculous 5 start rates they are charging for only 1 star accomodations and service. This property may be OK if you visit during the off-season and get one of the better rooms (high floor with actual ocean view) for a very cheap price...otherwise stay away.

  • Stayed: July 2011, travelled with family
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Thank trekking_round
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

The Marriot is a spacious, friendly hotel with access to many Hilton Head destinations. Everything in Hilton Head is expensive, except a few dive seafood restaurmays which are actually very good. It is aggravating to have to pay toll to get to certain parts of the island. The best way to visit the island is to attand a timeshare presentation and get free or cheap accomodations ( if you can take the heat and aggravation of a timeshare presentation). My wife and I enjoy Hilton Head because we have friends in Savannah and prefer to stay in Hilton Head, Savannah is even more expensive for lodging than Hilton Head overall. Be sure and visit Savannah when traveling to Hilton Head, because it is a wonderful historic locale and has many wonderful restaurants (especially seafood as you might guess).

  • Stayed: September 2011, travelled with family
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Thank Tarheelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

My family and I went here a couple months ago and loved it! We didn't spend too much time inside the hotel, since we were too busy sightseeing + doing attractions. The staff was great, the rooms were clean, and I slept like a baby. Loved this hotel! :)

  • Stayed: November 2011, travelled with family
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1  Thank Shirtisred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

I've been coming here for years to attend (and work) at a large conference held every December. However, it had been 5 years since my last and I was wowed by the 10,000 sq. ft. spa that was added to the grounds in the meantime. Wonderful addition! The location on the ocean/beach is a big draw, but the additional amenities do make it a true delightful resort/spa. My stay was for 10 days and the spa turned my conference/work experience into a truly rejuvenating getaway. In my spare time I swam, bicycled, used the fitness center, walked beach and nearby trails, enjoyed the spa's "relaxation room" (water wall, tea, fresh fruits provided) steam room, sauna....there were so many things to choose from and I enjoyed at least 2 of the above every day. Staff could not have been more accommodating and pleasant.

I have only one complaint - can't hotels find a pullout sofa that is comfortable for sleeping? (That is why I didn't give the room a rating of 5 out of 5).

Room Tip: Love the high floor, ocean view - we were upgraded to a larger room/medium floor/balcony just above...
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  • Stayed: December 2011, travelled on business
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3  Thank janemarieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

We have stayed at this property several times, the staff goes out of its way to be helpful and friendly. The hotel has a great pool deck area, an indoor pool that is heated and of course a great beach in front of the building. It is located in the Palmetto Dunes area, and golf courses are nearby, there are no resturants within walking distance, however there is one on the property, and many not more than a ten minute ride away. The hotel does need some updating, furniture, TVs etc. but it is really a nice hotel in general.

Room Tip: There are numerous rooms that face the ocean, but the best rooms are called vice presidential suites...
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  • Stayed: January 2012, travelled as a couple
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Thank Flyerno.one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

I stayed here for two nights for a workshop. I booked a Oceanfront King Room with a balcony in mid-January. The room was spacious, the bed was very comfortable and the view from the balcony was fantastic. The room was quiet for that time of year. The service was very good. Everyone addressed you by name and went out of their way to make you feel welcome and comfortable. The fixtures were all modern and up to date. The bar service in the lobby bar was very nice. I found it to be a lovely place to attend a meeting and a good place to relax. At this time of year, it was a good place to come to. It is a long drive from any where to get to Hilton Head but the hotel itself is near stores and shops if you need something. This was my first trip to Hilton Head island and I really enjoyed it.

  • Stayed: January 2012, travelled on business
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1  Thank andrewjv1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range: £138 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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