Great location and nice room that you typical expect as frequent Marriott customer. However the room service with respect to cleanliness is terrible and absolute substandard. At 5 pm, the room was half done with bed sheets arranges in a way my five year old daughter would have done better. Our empty shopping bag was left on the carpet and the bathroom I cleaned with the dark coffee spots in the sink when we emptied it in the morning. Toilet and bath tub were obviously not cleaned either. I went to the front lobby and asked for the cleaning squad to don their job. Although I was told this to happen when we came back to the room all what was done was to sporadically clean the sink nothing else including the rest of the bathroom as I requested. This is a disgrace for the entire marriott hotel chain. As business traveler I am frequently using Marriott but have never experienced such inferiority of service before. Marriott customer are paying good money and not to less for service that they expect. The irony is that the Ritz Carlton is their flagship with highest customer satisfaction and a role model in every business magazine. The rest of the chain as tilde by this story has to learn a lot.
- Official Description (provided by the hotel):
- Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, South Carolina offers you an island escape in paradise. Enjoy newly renovated guestrooms, three championship golf courses and a spa. In addition, our distinctive hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Head Marriott Resort And Spa
- Hilton Head Marriott Hotel Hilton Head
- Marriott Hilton Head