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“Fabulous service, great staff!!”

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Hilton Head Marriott Resort & Spa
Ranked #14 of 29 Hotels in Hilton Head
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fabulous service, great staff!!”
4 of 5 bubbles Reviewed 14 May 2014 via mobile

I agree with the other reviews, the rooms desperately need to be renovated. However the service at this hotel is exceptional and makes up for the guest rooms. Once they upgrade the rooms this place will be hard to compete with....beautiful beach, too many pools to count, great vaca destination!

Stayed May 2014, travelled with family
Helpful?
1 Thank Newlyweds34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (569)
Date | Rating
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English first
Kingsport, Tennessee
Level Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

I cannot say enough good things about this hotel!!! I will start with our arrival. Charlie was very helpful and nice! The orange and lemon infused water in the lobby was a nice welcome gesture - and is there all day every day as a treat to guests. We were upgraded from a resort-view room to an ocean-view room for no extra charge, just because we asked and there were extra rooms available. The room was very nice, large and clean. Comfy king size bed. They provided us a pack n play for my daughter at no extra charge - had it already set up for us, which was nice. The pools were amazing. The pool scene was so fun...family friendly even with the bar nearby. They had good music playing and lots of lounge chairs in the sun and in the shade available to choose from. Elizabeth from the spa was fantastic and very helpful. All of the staff were very nice and greeted you when you walked by. The breakfast buffet was amazing and kept us full most of the day. This hotel is near lots of good restaurants and a nice marina nearby. The hammock area was super nice and the hotel provides free bike rentals which i thought was a nice perk. Another great perk was how kid-friendly it is. They have activities for kids throughout the day, so they will never get bored staying here! We loved that you could order a beer at the pool bar and just carry it right down to the beach. Umbrellas and chairs are right in front of the hotel on the beach for rent. I can't say enough good things about this hotel. I have a couple suggestions: For your renovations in the fall: maybe consider installing a sliding shower door instead of one that opens outward...it was hard for both me and my husband to be in the bathroom at the same time when he was washing sandy items out in the shower. The second thing is to maybe consider changing checkout to 12 instead of 11. We found it really hard to be able to be out on time b/c the front of the hotel was extremely crowded at 11 with everyone scurrying to get out. Other than these minor things, it was a GREAT experience and we would definitely return!!! Props to Marriott for another amazing stay!

Room Tip: Ask for an upgrade...if they are not booked you just may get one :)
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chocofoodowineoholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, TN
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Stayed three nights for quiet get away. The location is perfect for walking the beach and relaxing poolside. Check in was easy and concierge warm and welcoming. We did enjoy one dinner at the hotel and the wait staff and food were great. The only downside was the beds. The mattresses need to be replaced. The hotel is so well kept, I really hated writing this one negative. Also we had an ocean view room and could see dolphins every day. It was a very relaxing stay and will come back but hope to find better beds!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irishlady5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midwest
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

First lets start with the staff that greeted us as we pulled up, the valet and bellman were super friendly. Check in was a breeze, only downside was our request for a king was not filled. the reservation says king or double.. ugh.. double beds are so small.. but we made it work. We stayed on the 9th floor and had an ocean front room, very nice and large balcony with two chairs. and a tiny table. ( we ordered breakfast to our room each day to eat on the balcony but had to eat on our laps. surprised they dont bring in a larger table or have a larger table on the balcony) The pools were great, but the real reason is the beach, it was exceptional, clean and not crowded. Jenna the lifeguard was super attentive getting us a couple chairs and an umbrella. The staff left us towels and soap in a basket in front of our room door because we left a do not disturb sign up. that was very awesome. Saved us from calling down for new towels. Every staff member was warm, friendly and attentive. as we left, the valet gave us cold bottled water for our roadtrip. Great Job Marriott.. Fantastic stay we will return for sure.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tentmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

I took my mother here for Mother's Day weekend! As a whole, I love Marriott properties; haven't been disappointed. The front desk staff was quick and got us checked in very fast, there was ice-cold water in the lobby infused with either lemon or orange. It was greatly appreciated as it was extremely hot and humid. My only complaint was that our room was not as clean and "put together" as I would have liked. The foyer of the room was extremely wet, you can tell she had just mopped the floor, but left way too much water down. There was no mat in the bathroom for the shower, so we had to use a towel to step out on. Also, there was the M&Ms that were found over the room - doesn't appear that she vacuumed the carpet at all. Lastly, they said we had an "ocean view" room, but the ocean wasn't that viewable. We were on the first floor of the property and had an excellent view of the adjacent property and it's sun deck. All in all, I was pleased. I would stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlantaKayeCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Stayed three nights with two friends (none of us had ever been to Hilton Head before) in early May and had a wonderful stay. We read reviews of similar beachfront properties nearby, namely Omni and Westin, and found the reviews of this Marriott to be subpar compared to those but decided to give it a shot anyway; we found that those other reviews seems unfounded and had a great experience at this Marriott.

Since the hotel is large (don't go here if you're looking for intimacy or privacy), you get all the benefits of a full-service resort property and the staff here is incredible - all of the personnel we interacted with had found the perfect balance of being friendly and attentive without being overbearing or intrusive. Very relaxed atmosphere perfect for kicking back and enjoying yourself, with the best oceanfront property compared to its competitors, which are either a bit further back from the beach itself and/or behind the dunes. Here, you can walk straight out from the massive pool area directly onto the beach where you can rent chairs (not included in room rate, but that's the same at every hotel and rates dictated by the Town of Hilton Head). Beach and pool area were both extremely clean, landscaping is well-maintained, shade can easily be found, and they have hammocks directly behind the dunes for use by guests, which I highly recommend. Bike and kayak rentals are either on site or within a few minutes walk of the hotel and within a 5 minute drive are several excellent restaurants as well as shopping at Kroger's and other large retailers for stocking up on supplies.

Though they could probably use another update, rooms have been refurbished and they're still more than adequate. We found them to be clean and spacious, particularly in terms of closet space, bathroom, and balcony, which every room at this property comes with. Definitely splurge for the Ocean Front rooms, the views of sunrise and throughout the day can't be beat. Housekeeping did a great job keeping us refreshed and stocked throughout our stay and came early in the day, always before noon (but never pushy in terms of getting us out of the room to the beach, they were patient and flexible).

The one distinction that I would make for Marriott Rewards members is that since this is officially a "resort" property, there is no Concierge Lounge nor will breakfast be included in your stay; this is in the policies but just thought that it would be worth pointing out as we did not know this until check-in. They are, however, good with upgrades - we reserved just standard Resort View room using Rewards Points in order to save some, and instead of just upgrading us to Ocean View, we were given Ocean Front quite easily upon request.

Overall, would give this a 4.5 out of 5.0 if that were an option, but considering on average you can stay here for nearly $100 less per night than at the Westin or Omni and will have a superior view, I'm giving it a 5. We will definitely be back!

Room Tip: If you're already paying Marriott prices, pay the extra $20-30 per night for "Ocean Front&q...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lundbern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barling, Arkansas
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Very good location on the island, right on the beach. Great pool area, very clean and manicured grounds. Walk right onto the beach from the pool deck area. Staff was very friendly and professional at check-in and when checking out. Room maids were friendly and seemed to work hard to meet your needs and requests. Beach was kept clean and very nice to take a stroke on and every day we could see dolphins swimming close by around noon. The elevators were very fast. You push the elevator button up or down and within a couple of seconds the door opened - best I've experienced.

Room Tip: Try to get a room away from the elevators. They were kind of noisy.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Head Marriott Resort & Spa

Property: Hilton Head Marriott Resort & Spa
Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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