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“Beautiful View Outside but Needs Work Inside”

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Hilton Head Marriott Resort & Spa
Ranked #13 of 28 Hotels in Hilton Head
Certificate of Excellence
Atlanta, Georgia
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful View Outside but Needs Work Inside”
Reviewed 28 May 2014

I stayed at this Marriott Resort Memorial Day weekend 2014. I have been here before and always had a nice time but the resort is showing its age and needs some updating. The staff after we arrived was very helpful and friendly but even after two calls prior to arrival our room was not as booked. One of my family members requires a Handicap room with a roll in shower which was promised twice ahead of arrival but was not the room they gave us. After speaking with the manager we were given the correct room but that took about an hour. The food here has always been above average and that has not changed. I would return but would expect the rates to be slightly lower until renovations are completed.

Room Tip: Pay the extra money for an ocean view. The resort view is not a view at all.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dbroome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, 30 May 2014
Dear dbroome,

We appreciate you choosing to spend your time at the Hilton Head Marriot Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. Thank you for taking the time to provide us with your valuable feedback. We are always looking for ways to improve in any and every area of the hotel.

I’m sorry your accommodations were not available upon your arrival. This is not a behavior that we are proud of and your concerns will be passed on to the appropriate managers so that we may ensure that this incident is not repeated.

We are indeed scheduled for a renovation in the Fall of 2014. We intend to update our guest rooms and we are very much looking forward to providing our guests with a fresh and new product. We hope that you will visit again. Thank you for choosing to stay at the Hilton Head Marriott Resort and Spa.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (580)
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English first
Livonia, Michigan
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

Called weeks ahead of our arrival to book a room for one night at the Marriott. Advised the reservationist we would be a later arrival. We arrived late afternoon and were placed in a bank of rooms where there was a college reunion occurring. From the minute we stepped into the room, we realized this was not the best choice for us. We visited the front desk to request a room change and we were given a handicapped room right next to the elevators. This room was in much need of restoration. The floors in the bathroom were stained, the mirror was missing its reflective surface in all four corners, there was no place to put our toiletries as this was a free-standing sink. Very disappointed with our room and when I e-mailed the manager of the hotel upon returning home, did not receive much of an apology only a cursory thought that the next time we visited the hotel call ahead and ask for him. Very disappointing because we used 30,000 Marriott reward points to stay in an inferior room.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kathleen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, 2 June 2014
Dear KathleenK

We appreciate your loyalty to the Marriott Brand and choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize. Thank you for taking the time to provide us with your valuable feedback. We are always looking for ways to improve in any and every area of the hotel.

We are excited about our renovations, which are scheduled for this coming Fall. We are very much looking forward to providing our guests with a fresh and new product. We hope that we will see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2014

This Marriott is located center Island so it is convenient to everything. Outdoor amenities are clean, bar and staff are great it also has 2 pools. 1 is a deep pool so there is not little children. We were sent a welcome letter asking if we were celebrating an event, when we arrived there was nothing in our room so I grabbed a front desk manager and she sent something up to the room for my DH's birthday. They shouldn't ask if they are not going to do nothing. We are members of Marriott so we did get an upgrade after the 1st day there but we did have to ask a manager. The front desk clerk said there was nothing available until after the second day. The internet said otherwise. Rooms are clean but outdated. The ocean view balcony was great. Thank you Elizabeth. A great trip and because of the manager I gave a 4 star.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1billh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield, Connecticut
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 May 2014

Loved this resort for 2 overnights while in South Carolina. The staff was extremely helpful throughout the resort. The room with a garden view was decorated very nicely. The café food for breakfast buffet was great. Met some people on the beach who were very disappointed in their rooms but ours was very nice. We enjoyed showering and changing in the spa after we had already checked out. One thing that did annoy me was that the hotel did not provide chairs for the beach. There was a public rental concession behind the hotel and the rental cost for 2 junky chairs and an umbrella was $32 for the first day and $50 for 2 days, if booked on the first day. Next time I will buy a couple of bag chairs at a Walmart before going to the beach on Hilton Head.

Room Tip: Ask to view room before checking in.
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  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Weblady-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, 29 May 2014
Dear Weblady-CT

We appreciate you choosing to spend your time at the Hilton Head Marriott Resort and Spa. I thank you very much for your review on the property. I'm pleased to see that the employee services throughout the property were excellent and to your satisfaction. Although we may not offer chairs for the beach, we do have a number of lounge chairs and 16 cabanas located around any of our 3 pools. Reservations for the cabanas can be made through the Front Desk at any time. Thank you for staying with us we hope to see you in the near future.
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Cumming, Georgia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

We celebrated our 34th wedding anniversary here May 23-26 and had a wonderful time. The service was phenomenal. From the moment we arrived, Bobby made us feel welcome and was very thorough in explaining where we could find anything we might need on the property. The management sent us a complimentary bottle of champagne and tray of chocolate covered strawberries to celebrate our anniversary. The room had a wonderful view and we were at the end of the hall, which afforded us some peace and quiet. Every staff member we encountered was gracious and quick to answer any questions. We ordered room service for dinner the first night and they even checked back with us to make sure we enjoyed our meal. I am a former Disney employee and I felt as though each staff member had been through Disney training. The service was memorable. Thank you, everyone, for a wonderful anniversary celebration.

Room Tip: Request a room from the 5th floor up to get a view over the trees.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klabnort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

The friendliest staff of any marriott . The rooms are a little tired but clean . Make sure you reserve the chairs & umbrellas that are facing the ocean they are 50 $ a day but we'll worth it. They come with two bottles of water , and a fruit plate. My only real complaint is that room services dishes were left in the hall all day long ( breakfast dishes still in hall at 10 pm ) .

  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Buddy2251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton DE
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 May 2014

My husband and I stayed here in late April. Our rooms was clean and comfortable. Probably could use little bit of renovating. The facilities were good, pools, hot tub and restaurants were well maintained.We would stay again as it was right on the beach front. Next time I'll book a ocean front room.

Room Tip: choose an ocean front room for the view.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sissy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Head Marriott Resort & Spa

Property: Hilton Head Marriott Resort & Spa
Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Hotel Hilton Head
Hilton Head Marriott Resort And Spa
Marriott Hilton Head

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