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“a good hotel but needs update”

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Hilton Head Marriott Resort & Spa
Ranked #12 of 28 Hotels in Hilton Head
Reviewed 9 August 2014

we usually come down to Hilton Head to stay here prior to checking in to our timeshare. I would say this is a good hotel but there are some issues. The hotel is centrally located on the island and right on the beach. Breakfast is good. One the rooms need to be updated. Our room had furniture that showed obvious signs of wear and tear and need to be replaced. Also sometimes with the crowds it seems the staff was overwhelmed with the amount of guests, especially true with the valet and the restaurant. The one strong negative is that you have to pay for Wi-Fi in the rooms which I think is ridiculous in 2014, especially if you are a points customer. Also, the internet and phone coverage in the hotel is spotty at best. There were many times that we had dropped calls and lost service and that was very frustrating when we needed to get important phone calls.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank kelbel1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 12 August 2014

Thank you for taking to time to write a review over your recent stay at the Hilton Head Marriott Resort and Spa. We are a very busy resort but always looking for the opportunity to go above and beyond for the next guest.

We do expect our renovations to begin this fall. We will be updating our guest rooms along with our internet connect. We are looking forward to bringing our guest a fresh, new product along with a speedier connection.

Thank you again for taking the time to tell us about to recent visit. We hope to see you again in the future.

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994 - 1,000 of 2,053 reviews

Reviewed 8 August 2014

We are here now and are so disappointed. Gave us an upgrade to 1st floor ocean view room. In addition to being outdated and needing updating, the room is very smelly and full of mold and mildew. You can see the black mildew all over the ceiling. The couch also smells heavily of mildew. Both my husband and I have asthma and we both awake wheezing and needing our inhalers. The hallway smells of ?sewage at times. The shower door is poorly designed. There is no way to turn on the shower without getting wet . We are frequent Mariott customers and was sad to see they let this category 6 hotel deteriorate. The location is gorgeous. ..on the beach. The staff. Very friendly. Wireless service very temperamental.

Stayed: August 2014, travelled as a couple
1  Thank 4petsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 11 August 2014

We appreciate you choosing to spend your time at the Hilton Head Marriott Resort and Spa. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize.

I’m terribly sorry about the issues you encountered during your stay. We are expecting a renovation in the Fall of 2014. We are excited to provide our guests with a fresh and new product. I do hope that we will see you again in the future so that you can truly see what an amazing resort we have to offer. I know we can change your mind given the chance. Thank you again for all your comments.

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Reviewed 8 August 2014

This hotel was good in most respects. The food (breakfast) was very good with a vast choice. The rooms were adequate for the job although toiletries were lacking as there was two of us in the room and only enough soap for one.

There pool was excellent with a great bar and access to the beach.

Lots of local restaurants that were very good and provided a varied choice.

Room Tip: A room on the same floor as the reception desk makes it easier as the other people in the hotel were...
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  • Stayed: September 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank AAP666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

Stayed there in June of 2014 for one week. At first I had my concerns about staying here after reading so many negative reviews. However, I had a wonderful time. The room was dated but I understand the resort is being updated in the fall. The majority of the time, I spent by the pools or on the beach. The poolside service was excellent. The food was good, the drinks refreshing. We ate in the lounge and the restaurant on site as well. The food was excellent! The service in the lounge was slow but I contribute that to the fact that the lounge was full of people from 2 other conventions going on at the same time. The restaurant service was superior to any of the upscale highly rated restaurants we visited on the island. From check in at the front desk, to valet parking, towel exchange, poolside bar &grill, restaurant, janitorial staff, housekeeping, bell hops, everyone employed there wore a smile at all times and went out of their way to see to our comfort and enjoyment. I can't wait to visit next year once the renovations are complete. Thank you Hilton Head Marriott Resort and Spa for a fabulous week!

Room Tip: Definitely reserve an oceanfront room. We stayed in the side building, not the main building and the...
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  • Stayed: June 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

The Marriott at Hilton Head is in a great location and the hotel staff are very impressive. All employees are very enthusiastic and accommodating. However, the hotel is obviously getting long in the tooth and is in need of a refresh. The location is so good that it would be in Marriott's best interest to upgrade the hotel. Nothing bad but the hotel needs updating. Of note, the WiFi didn't work.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Commodore99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Don't expect to do any work here unless you bring your own internet connection. Supposedly they had internet in the lobby, but I wouldn't try to work in such a busy location. It is 2014 - even cheap hotels have wireless internet.

Room Tip: Be wary of rooms near the elevators - there's a nice loud ding every time the elevator hits a fl...
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  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Upstate-SC-Roamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 9 August 2014

Thank you for choosing to stay with us on your trip to Hilton Head Island. We appreciate your comments and are sorry for the frustration you experienced with our internet connect.

We understand that many guest work while away from home, and understand how frustrating it must have been for you not to connect to the internet properly. Our guest rooms will be updated this coming fall, and we also plan on updating the internet system to provide a more powerful and speedier connection for all. Also, we always have our business center available for all of our guest 24 hours a day.

We hope to see you again in the future. Thank you again for taking the time to give us your feedback over your recent stay.

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Reviewed 7 August 2014 via mobile

The rooms are dated and in need of decoration - chipped furniture, flaking plaster in the bathroom. The rooms have the feel of a cheap 3-star. The water pressure was very low coming out the tap, almost a dribble. You are paying for the location, not for a quality hotel. A quoted $40 room upgrade was charged at $60.00 to my card because it included a 'reservation fee', even though I upgraded while staying at the hotel.

Stayed: August 2014
Thank Captain_Platitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 9 August 2014

Thank you for choosing to stay with us. We appreciate your feedback over your recent visit.

We will be receiving renovations starting in October. We are very excited to update our product so that we can continue to exceed all of our guests' expectations. I'm sorry to hear of your frustrations with your recent visit. This is not the type of impression we want our guests' leaving with, and I assure you that we offer a much higher level of service at our property than what was first perceived.

Without our guests' comments we would not know where we need to improve, so again, thank you for taking the time to tell us how your stay went. We hope to see you again in the future, perhaps once our update is complete.

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Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Cir, Hilton Head, SC 29928-5146
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Hilton Head
#5 Spa Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
#10 On the Beach Hotel in Hilton Head
Price Range: £122 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
Discover a premier oceanfront hotel at Hilton Head Marriott Resort & Spa. Our world-class resort in Hilton Head, SC offers you an island escape in utter paradise. Enjoy newly renovated guestrooms, award-winning dining, three championship golf courses and spa. In addition, our distinctive Hilton Head oceanfront hotel's staff always delivers superior service to make your stay even more special. Our outstanding family-friendly retreat also offers a wide array of impressive amenities, including golf, tennis, biking, parasailing and so much more. Take advantage of our unbeatable location and enjoy easy access to a variety of nearby destinations, including local airports, shopping and popular tourist attractions. Plus, this Hilton Head resort provides dynamic event spaces, creating an ideal location to host your celebration or professional conference. Experience supreme relaxation and scenic views at Hilton Head Marriott Resort & Spa. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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