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“Good value in the off-season”

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Park Lane Hotel and Suites
Ranked #19 of 28 Hotels in Hilton Head
Ohio
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good value in the off-season”
Reviewed 31 January 2014

Stayed here because of a livingsocial deal. The room was nice with a king bed and fireplace. The bathroom is small, as some other reviews mentioned, but I was not on Hilton Head Island to hang out in my hotel bathroom. Some updating could be done, but again, I was staying in a centrally located hotel on Hilton Head Island under $60 a night!! The continental breakfast was just ok, not deluxe as advertised on their website. Coffee is available 24/7 and cookies are available at night at the front desk. They allowed us to check in 2 hours early and even were willing to change our room to a first floor room (but we stayed with the 2nd floor king with fireplace). You have to buy logs for the fireplace, which they sell on site, but the front desk clerk referred me to a few places where I could purchase them cheaper. There was some noise at night and the rooms do need updating, but again, for what we paid, this was a good value.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SLRDLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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608 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Rock Hill, South Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 January 2014

This hotel is not a nice place to stay. My son walked into the room and immediately said he wanted to change hotels. The whole room needed renovating and smelled quite badly. The worst part of our three day stay was the final night when my wife woke up and said something bit her. On the pillow was a bug crawling away. We "popped it" and it was full of blood. We believed it to be a tick and showed it to the front desk who said "they didn't want to see it". We returned home and found it was not a tick, but in fact, it was a bedbug and they hitchhiked home with us. We are having a very hard time getting rid of them and it will cost us $2000 and countless hours of prep time for the professionals to exterminate them. My family has hundreds of bites which are quite itchy and embarrassing. Have left 3 messages for the hotel management to call me back with no return call. Guess it's time for a lawyer

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
5 Thank EPD367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, Virginia
Level Contributor
156 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 28 January 2014

We had a coupon from living social and had a great deal at this pet-friendly centrally located hotel on Hilton Head. The room had plenty of space and full kitchen with dishwasher and oven/stove. Parking was close by. The hotel could use a face-lift, without a doubt and is not a luxury hotel, but it is adequate. As other reviews have mentioned the Starbucks coffee is a real plus. I'm not sure how I would feel if I'd paid more for this room, but given the deal we had I was very satisfied. The staff was very nice and competent.

Room Tip: There are three choices and all have the same square footage: king, queen loft and 2 queen.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greenville,sc
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 January 2014 via mobile

This is a very good value hotel. Rooms are efficiency condo style with full kitchen. Good location close to the cross island hwy and circle to coligny.
Continental breakfast was a D plus. Room had a fireplace,large screen tv. And full sized fridge. Elevator for second floor. Access to building by room card only.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank texasinsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Ann, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2014

Very disappointed in the way the hotel handled the tub in our room that wouldn't drain. Called upon discovering the problem and was assured maintenance would take care of the problem. It wasn't until the next day we discovered the problem still hadn't been resolved, with no explanation or offer to make amends to make the problem right. Correction: they did offer to move to me to another room when check-out time was 2 hours away. Had they offered to let me shower in another room, I gladly would of taken them up that.

No one seemed to care. The letter I received from management upon writing to voice my displeasure was responded to with lack of concern They even sent me the tripadvisor.com website address so that I could voice my dissatisfaction.

Find another place. Or, at the least, check-out your tub drainage upon getting your room!

  • Stayed January 2014, travelled solo
    • Value
    • Location
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Helpful?
2 Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boone, North Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2014

The rooms were spacious and the kitchen and refrigerator was nice to have. The HD tv also had on demand shows. They had problems with the hot tub but worked the second day. This location was a little ways from the beach but close to restaurants and shopping. Their breakfast was okay but get there early. When breakfast time ends they all come out and take everything away exactly when the time ends, my kids could not even get milk for their cereal. Pools where nice but were there in the winter and too cold to swim.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Jody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond Hill, Georgia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 January 2014

We came to Hilton Head from Savannah for a "little getaway" with a Living Social coupon for Park Lane. Met and exceeded our expectations. Hotel was clean, conveniently located, staff was very friendly. Lots of room. We had a king bed with table and 2 chairs, bar w/2 chairs and a couch with coffee table. Had a fireplace that we used the second night. 5 star rating for this place. For Hilton Head know that the winter months a lot of things are closed for the season. Overall a wonderful stay. Also go to the Oyster Factory for dinner. Fabulous.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Lane Hotel and Suites

Property: Park Lane Hotel and Suites
Address: 12 Park Ln, Hilton Head, SC 29928-3409 (Formerly Residence Inn)
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 28 Hotels in Hilton Head
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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