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“An exceptional employee”

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Park Lane Hotel and Suites
Ranked #17 of 29 Hotels in Hilton Head
Hilton Head, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“An exceptional employee”
5 of 5 bubbles Reviewed 12 March 2014

Am staying three nights at Park Lane and young lady behind desk has been unbelievably helpful in guiding an old couple, my wife and I. Shwander showed me how to get on wire fi, find places, one behind me without laughing and stopped her chores to find a file and print travel details. Her smile lights up the room. (not a relative or previously known her)

Room Tip: pick a room near the doorways to avoid a long walk look for luggage racks
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bakermtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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598 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Aiken, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 7 March 2014

My wife and I are staying here through a third party tourist trap (aka: timeshare sales pitch). We got in our first room which was nice enough. Some items needed painting or updated, but nice enough. After unpacking everything we found that there was access to the roof from a fire escape emergency exit. Our neighbors had noticed this as well, and were out there making way too much noise. We tried to drown them out with the TV, but found it did not work. We were given another room, and moved all of our luggage there. Unpacked again, then the room smelled so bad my wife started feeling sick, so...we moved again! Third room was not loud and didn't smell, and guess what, the tv did not work here either. They ave fixed this tv now.. Needs some touch-ups, but is ok. I feel the hotel should have removed our problems instead of having us move at midnight. They cannot comp anything other than room taxes as everything was paid to the third party that put us here. Will say, through it all, the staff was very nice.

Room Tip: Make sure to check the room and neighbors out before unpacking to save the trouble of re-packing to...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1234mark4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

The receptionist was very helpful, giving us directions to clubs and music venues. The room was clean with a large kitchen area. Some of the rooms are being painted. The location was within short driving distance to restaurants and shopping. Breakfast area had nice variety of items.
The only thing negative was that the bed wasn't that comfortable.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Berliner1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 March 2014

Hotel Staff are very nice. It began with my air not working. I reported it 3 times. Finally, on the 3rd complaint at 7 PM, on my way out to dinner, I am informed that it does not work & they can move me to another building, which I could not do because I was on my way to meet someone. Then at 2:56 am I am awakened by my phone ringing and folks screaming in the room next door. It is now 3:45 am and I am still awake because the same party has moved to the roof. I better be getting a comp room or ELSE.

Room Tip: Since this is my first trip here, no tips other than this is not ocean front or even close to the oc...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ringabellhomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

It was a very nice and clean place. It is not at the Ocean like I was told it was when I booked it.It is 2 miles from Ocean. The area is very pretty and lots of Golfing for those that like to golf .Good food in the area and shopping

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank tenwalkntn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 21 February 2014 via mobile

The lady at the welcome cen. told us that this hotel was a 5 star hotel well it had chipped paint, fixtures missing, other rooms had signs on the door saying things didn't work or needs to be painted it was just horrible nice staff though thats it

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Joecarter975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 February 2014

staff freindly and courteous would have had a Great Time if it didn't rain the whole time we were there!! The room was clean but the bathroom sink was very tiny. I'm sure we'll go back but will check the weather forecast before we go.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindarosewhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Lane Hotel and Suites

Property: Park Lane Hotel and Suites
Address: 12 Park Ln, Hilton Head, SC 29928-3409 (Formerly Residence Inn)
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 29 Hotels in Hilton Head
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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