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“Poor Customer Service”

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Omni Hilton Head Oceanfront Resort
Ranked #6 of 28 Hotels in Hilton Head
Certificate of Excellence
Walterboro, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor Customer Service”
Reviewed 18 November 2013

If not for the poor customer service at check in & out and the waiter in the overpriced restaurant this would be a nice place to stay. The rooms are clean and very nice, however because of the way the hotel rooms are laid out, it is very lousy when the room door are closed. If the staff doesn't act like they want you there or it is an inconvenience for them to help you out then I am sure there are other facilities that would be very grateful for your business.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (384)
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English first
San Diego, California
2 reviews
Reviewed 17 November 2013 via mobile

Hannah recommended restaurants and activities for us to do! She was helpful and patient making our omni experience that much more enjoyable! Loved our room and the entire resort was beautiful! Be sure to eat at Wiseguys and Hannah will even make the reservation for you!

  • Stayed November 2013
    • Value
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Helpful?
Thank CMV1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McDonough, United States
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2013

Our friends had told us about this hotel on Hilton Head, but we hadn't tried it. Our supposed "loyalty hotels" let us down on rates and customer service, so we tried the Omni. From the reservation agent to the entire experience, we couldn't have been happier. The fire pits and rocking chairs were perfect for a fall night. Palmetto Market provided great food and quick service- it was just overall a wonderful experience!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank eleshab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perrysburg, United States
2 reviews
Reviewed 14 November 2013

Hotel prices for this stay were excellent. Food at HH Prime was excellent. Service was good. View from my room was relaxing and quite spectacular. Amenities such as the Bouy Bar times of operation were not very long, chairs for the beach were hard to get but we did get them. Rooms were cleaned everyday, beds turned down every night and comfortable.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
142 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 November 2013

This hotel is very tired, but old-school lovely. Everything needs updating. We had a one bedroom one and a half bath with small kitchenette. The rooms are very spacious with small bathrooms. The balcony was very large. The HVAC is too loud. Had to cut it off at night to sleep. Great location right on the beach. Very dog friendly, saw them everywhere. That is very nice! No other hotel accepted dogs even though the area is very pet friendly. Was told Omni just acquired the hotel so maybe they have plans for updating. Hope they keep it dog friendly. They heated the pool to a lovely temperature so many folks were in the pool even though it was in the 60's.

  • Stayed November 2013, travelled with family
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    • Location
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Helpful?
Thank CookWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniHiltonHead, General Manager at Omni Hilton Head Oceanfront Resort, responded to this review, 12 December 2013
Thank you for your kind words regarding your recent stay at the Omni Hilton Head Oceanfront Resort! We are very pleased to hear you enjoyed the beautiful grounds and pool. The renovation on these areas of the hotel have been recently completed. Upcoming in the new year, we will begin a complete guest room renovation to help update the rooms as mentioned. The hotel will remain pet friendly and the spacious layouts of rooms and balconies will stay the same! We look forward to welcoming you back in the future to see the exciting changes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2013

The Hotel's location is great! the beach is about a two minute walk, the area is peaceful and quiet. The hotel has pretty much everthing you need. One dissapointment for me was that every time i went to the SPA it was closed. No hours posted or anything...... Staff is very friendly and nice. I would stay here again

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Oscar333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
2 reviews
Reviewed 11 November 2013

The resort itself is attractive and charming. The rooms are worn and need updating. Oceanview rooms are minimal obstructed view at best. The restaurant HH Prime had excellent food at reasonable prices and the portions were huge - neither my husband or I could eat all of our meal. Overall I do not feel this hotel met the same quality as the other Omni hotels I have stayed.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Chyrel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Hilton Head Oceanfront Resort

Property: Omni Hilton Head Oceanfront Resort
Address: 23 Ocean Lane, Hilton Head, SC 29928-5121
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Hilton Head
#3 Luxury Hotel in Hilton Head
#4 Top resorts Hotel in Hilton Head
#5 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Omni Hilton Head Oceanfront Resort 4*
Number of rooms: 323
Reservation Options:
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Also Known As:
Hilton Oceanfront Resort Hilton Head Island Hotel Hilton Head
Hilton Hotel Head
Hilton Oceanfront Hotel Head Island
Hilton Head Island Hilton Oceanfront Resort

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