The hotel looks old and dated. For $300 + per night to sit on a plastic couch is ludicrous. This I would expect from a motel 6 and not an Omni. The hallways are dark and appear dirty. Although there are new hallway light fixtures all of them without exception were dimly lit and installed crooked! The resort fee is also a bone of contention. I don't drink coffee or use internet / WiFi yet I was charged for both. Management refused to prorate the resort fee to accommodate me. The pool area is poorly serviced - there was trash and piles of used towels everywhere. Also the pool security was overbearing. I would expect to wear an armband at a lesser resort but not here. I came down early one morning without my husband/bracelet and was told summarily to leave the area until I could come down with the proper band in place. I gave them my room number and name but that was not enough and was required to leave the pool until I came back with my bracelet. There is no other resort of your caliber that I have stayed in that has such stringent and guest unfriendly policies.
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- Also Known As:
- Hilton Oceanfront Resort Hilton Head Island Hotel Hilton Head
- Hilton Hotel Head
- Hilton Oceanfront Hotel Head Island
- Hilton Head Island Hilton Oceanfront Resort