When we booked the room I asked very specifically "is there an unobstructed view of the ocean"? And was told by everyone I spoke to that we would be getting an unobstructed ocean view. Very disappointed that everyone lied (the four people we talked to by phone, including someone at the front desk) until we got to the front desk, where we were informed that there's only one type room that had unobstructed views and ours was not one of them. And none that did have the view we wanted were available! I asked over and over because I thought the price was low for the view we thought we were getting, but everyone kept insisting that it was indeed unobstructed. We went up and down trying to find a room that would be at least acceptable for the half price offered by the front desk personnel. Though we accepted the offer, we remain highly disappointed that we did not get what we wanted for our second honeymoon! Also surprised that an establishment such as the Omni would pull such switch and bait tactics! Additionally we bought an item at one of the Omni stores for which we were over charged by 75%!! When this was pointed out, we were told that it was marked incorrectly. We just got a refund and left. Of course we will be reporting our experience to Trip Advisor when we get the time, as people should be aware of what your doing at this Omni.
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- Also Known As:
- Hilton Oceanfront Resort Hilton Head Island Hotel Hilton Head
- Hilton Hotel Head
- Hilton Oceanfront Hotel Head Island
- Hilton Head Island Hilton Oceanfront Resort