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“Marriott not so grande”

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Marriott's Grande Ocean
Ranked #3 of 28 Hotels in Hilton Head
Certificate of Excellence
Chicago, Illinois
Level Contributor
162 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Marriott not so grande”
Reviewed 23 October 2013

The reception ad check in was excellent the staff is very nice upon arrival. But the "villas" are just condos and a little worn but very clean. Cockroaches are seen on the stairwells mid day as garbage bind house the recycle debris just below them. The pool is too shallow to swim in and the crowd, er uh, really really OLD. Of course they come with their grandchildren butn they stay in the kiddie pool areas. Its a good location and pleasant enough but the time share owners think its so exclusive but all the guest are getting rates thru discount services so its not grande at all but t shirts and gray haired bingo folks. Take a pass and go somewhere you wont feel like you're in a retirement community. So boring.

Room Tip: Try asking for room #8014 (i think ?) is affords good views of the ocean and pool and is very privat...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hungry_eye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Grande Ocean, responded to this review, 25 October 2013
Thank you for sharing your feedback regarding your stay at Marriott's Grande Ocean. While this is a Marriott Vacation Club resort, all of our villas are completely renovated every 4 - 5 years. Marriott's Grande Ocean is also one of the premier family resorts on Hilton Head Island. However during the off-season, the resort does have fewer families staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
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English first
Indianapolis, Indiana, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2013

Great location - Beachfront, beautiful pools and rooms. Very well kept facilities. There were a lot of things to do in the area. This location is well positioned on Hilton Head. Very close to Sea Pines area.

Stayed April 2013, travelled with family
Helpful?
2 Thank JamesT_1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
285 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 21 October 2013

We have been going to Hilton Head Island for over 20 years and the Marriott Grande is THE PLACE to stay. The accommodations are beautiful with two bedrooms and two bathrooms. The grounds are immaculate and there is a nice variety of pools and activities for the entire family. From toddlers to seniors there are things to do. Guests can rent bicycles and enjoy the island. including Sea Pines Plantation. Pool Bar Jim's has great beach drinks. We love Marriott's Grande Ocean.

Room Tip: Beach front is nice, but any location is great.
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  • Stayed October 2013, travelled with family
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Helpful?
3 Thank hoosierhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
148 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 19 October 2013 via mobile

This place is right on the beach and it's a timeshare, however we used our Marriott points. The abundance of free activities is great, lots of pools and a great beach bar, Pool Bar Jim's had the best beach drinks! Even though I loved this place, the rooms are spacious and clean, I did not give it an excellent cause our room was on the first floor next to the elevator and we heard a loud noise in the master bedroom all the time. We did have a nice water view from our balcony, but I would not stay on the first floor again.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank gloria s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceburg, Tennessee
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 October 2013

My husband and I had an amazing experience at the Marriott on Hilton Head, SC! Kuddos to Ian at the front desk who went above and beyond to place us in a great room on the 8th floor that overlooked the ocean! We couldn't have been more pleased with this hotel stay. It is a beautiful hotel with wonderful amenities! We also noticed that every employee of the hotel was very friendly and spoke to us, were always smiling, did everything possible to make our stay there as good as possible! The beds and the rooms are very comfortable. We couldn't have been more pleased with our stay there.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 October 2013

We actually own at this resort but this is the first time we have stayed here. (We have stayed at Marriott's Monarch and Harbour Point over the past 8 years.) The resort is on a beautiful stretch of sandy, semi-private beach, which garners a five-star rating from me. The one thing that was a bit disappointing was the villa itself. I am a picky Marriott owner, and I have stayed at MANY Marriott Vacation Club resorts across the U.S., so our unit just wasn't quite up to par with the others. It had a damp, musty smell, which I realize is due to the fact that this property is right on the ocean and visitors probably often enter the villa with wet, sandy feet. So, I do commend the staff for thoroughly cleaning the unit (we saw no traces of sand). However, there should be a way to combat the smell, even if it means putting in tile (instead of carpet) during the next update. In addition, the appliances were old (again, not Marriott's highest standard), the showers didn't fully drain, the towels were a bit dingy. So, that's why I can't rate our stay a 5. However, there were still many pluses: The activities were high energy and fun, though I do wish there were more children's activities. (I'm guessing our October visit, when most kids are in school, had something to do with the programming.) The cost for bike rental ($10 p/day, $30 p/week) was reasonable, and the proximity to Sea Pines made bike riding a wonderful activity for our family. The units have a full-size washer and dryer, which provided great convenience for a family of six. The grounds were beautiful--a wonderful mix of natural landscapes (which is the appeal of Hilton Head) and resort amenities (several pools and hot tubs, porch swings, fire pits, etc.). In addition, the units were nicely sound-proofed. We had people above and below us (we were on the 3rd floor), yet we could never hear anyone. We will definitely stay again because the less-than-perfect villa is trumped by the perfect location on Hilton Head island.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TravelSavvyMomAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Easton, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2013

This is a beautiful resort. They have five outdoor pools, hot tubs and of course pool Bar Jim's . That is a can't miss. The beach access is on site and the other amenities are spot on. We will be coming back.

Room Tip: Ocean view should be requested
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's Grande Ocean

Property: Marriott's Grande Ocean
Address: 51 S Forest Beach Dr, Hilton Head, SC 29928-6220
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Marriott's Grande Ocean 3.5*
Number of rooms: 290
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Also Known As:
Marriott`s Grande Ocean Hotel Hilton Head
Marriotts Hilton Head
Marriotts Hotel Grande Ocean
Marriott Hilton Head

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