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“Always Hilton Head”
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Review of Harbourside 7164

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Very good
4 reviews
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Overview
Villa -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Hilton Head, South Carolina

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
AngandEri...
Minnesota
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Highly Disapointed”
Reviewed 26 July 2016 for a stay in July 2016

First of all I HATE leaving a negative review. I will start out by saying the staff was AMAZING, I would give them 5 stars, they tried so hard to rectify the things that were bad, however I want others to be aware of possible issues they may run into.

I will list the issues: dirty, bugs, broken dishwasher, issues.

We arrived 2 hours past check in time and 30 minutes after our arrival receive a visit from a service man for an issue the previous guests brought to their attention. It was something with the shower and long story short the repair caused our unit to smell HORRIBLE of sewer gas for a few hours. HH is HOT and so was our sleeping area. The man was EXTREMELY nice however not super professional as he chose to use the vanity for placement of his plunger and left his dirty rag in that spot when I commented "Please make sure you clean where the plunger has been."

There were stains on 2 out of the 3 beds sheets. The master baths mirror had also fallen and was sitting on the vanity. There was severe dust on top of the guest armoire and also a swimsuit liner (I later discover the cleaners were just to short to see the top, which was only about 5'10"). The bedroom fans were disgusting with dust and the baseboards were dirty. Also the master shower ended up being filthy, not sure if this was because of the repair done to it or not.

First morning our daughter comes in saying there's a dead roach in her bathroom. I didn't believe this because how could that be possible, we are staying at a nice place. Nope...it was a roach. Management apologized, they are native to the island, however during our week stay we got to see 4 dead ones and friends occupying 2 other units in the neighboring villas NEVER saw 1 inside!

Management sent out housekeeping and also someone to spray along all the baseboards for roaches. The only good news is according to exterminators American Roaches are not common hitchhikers so we have yet to officially have brought them home.

As the week progressed it turned out our dishwasher was broken, a toilet clog could not be repaired before our departure and the master bath tub had a slow drip (the water was also an odd rusty yellow). So my vacation consisted of bugs, laundry (in hopes of preventing any insect friends from coming home) and dish washing!

The unit has been beautifully remodeled and is esthetically nice, however so many details have been missed. Huge gaps in baseboards and floorboards and walls. Silly details that could maybe help prevent roaches from taking up residence.

Again management, super kind and did offer reimbursement for all the horror we experienced. However I hope they are able to get on top of all the issues with this unit so that other vacationers can just enjoy their vacation. We lost 2 days because of all the issues we dealt with.

Also...you have a perfect view to all the shows at Shelter Cove, which after a couple of days gets to be a little much. Especially when it lasts until 10 and you have little ones trying to go to bed.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Liked best: Nice location
Liked least: The Roaches!
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2016 for a stay in April 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 26 July 2015 for a stay in July 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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