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“RMC property management is terrible!”

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Ocean Cove Club at Palmetto Dunes
Reviewed 11 August 2012

This was the worst vacation rental that I have ever stayed in. Let me be more specific -

1. COCKROACHES
2. COCKROACHES
3. COCKROACHES
4. More bugs and spiders
5. Dirty kitchen/dishes
6. Dirty/moldy bathrooms
7. Dingy sheets and towels
8. Broken oven
9. Bad customer service - when I spoke with the property manager he told me that he cannot control the bugs

I think it is pretty obvious, but I would not recommend spending your well deserved vacation in an RMC property.

  • Stayed: August 2012, travelled with family
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3  Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennisheather, Public Relations Manager at Ocean Cove Club at Palmetto Dunes, responded to this reviewResponded 15 August 2012

Thank you for your feedback. Ocean Cove is an excellent top-ranked Trip Advisor Property with an average of 4 out of 5 approval rating and is one of our companies biggest return visitor properties. RMC Property Management takes tremendous pride in our service and response time. As frequent visitors to Hilton Head Island know, Palmetto Bugs are very common and harmless. We are sorry for any deficiencies in your unit. We always work hard to correct any problems as soon as we are notified of them.
We look forward to your next visit, please let us know how we can assist you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 22 of 23 reviews

Reviewed 8 July 2012

We just returned from a week at Ocean Cove. First the positive comments:
1. The location is EXCELLENT. Midway on the island so easy to go in either direction. The units are within an easy walk to the beautiful beach.
2. Spacious 2 bedroom unit with a lovely patio on the canal (saw an alligator several times as well as other wild life).
3. The unit had the most storage space of any other unit we have stayed in with RCI.
4. The staff was responsive to our concerns.
5. Great having a washer and dryer in the unit.
6. Kitchen had lots of space.
7. Bike rentals close by and this is such a great island to explore by bike.
Now the not so positive:
1. Appliances quite old (coffee maker, toaster, dishwasher).
2. Quite a few bugs in the unit.
3. We were told there were gas grills at the pool area - there are none.
4. We were told to bring beach chairs and a beach umbrella (which we did) only to find these items in the condo.
5. The sheets were so worn we had to call and request new ones, which we did receive.
But overall, it was a lovely week.

  • Stayed: July 2012, travelled as a couple
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1  Thank Tina9495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2012

The Ocean Cove Club was perfect for our family vacation and far exceeded our expectations.The 2bdrm-2bath units were gorgeous with granite countertops, updated decor and very clean. We LOVED that we were on the water with a hugh deck and each bedroom had a balcony overlooking the water. It was great to go fishing without leaving the unit! It was beautiful. Location, location. location - the pool was right outside our front door and the beach, Robt Trent Jones golf course, tennis courts, convenience store, bike and cayak rental were just a block away. The grounds were well maintained, check-in was a breeze, and the staff was helpful and friendly.This was perfect for our family vacation but I would also recommend it for couples or a 'girls' retreat as there is plenty of great shopping, fantastic restaurants, and night life close by. Loved it!

  • Stayed: May 2012, travelled with family
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Thank U4Eahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennisheather, Public Relations Manager at Ocean Cove Club at Palmetto Dunes, responded to this reviewResponded 15 August 2012

So glad you enjoyed all the amenities of Palmetto Dunes! Wasn't it nice to be so close to the golf course and tennis courts??? The fishing right in your "backyard" is nice too, the lagoons are amazing. Thank you for your review and see you next time!

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Reviewed 15 June 2012

My family and I returned home last Friday / Saturday from our week stay in Ocean Cove. This vacation far exceeded any expectations we had. The property was gorgeous and the people and service was incredible. Jan and the staff at check-in were very friendly and helpful. This was our first time down south and had contemplated Myrtle Beach and Outer Banks and I can tell you without hesitation we will definitely be back to Hilton Head. What a wonderful place. Thank you Tuzy for all your help and assistance in securing an additional night. Our entire family enjoyed our week.

  • Stayed: May 2012, travelled with family
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1  Thank Jacqueline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennisheather, Public Relations Manager at Ocean Cove Club at Palmetto Dunes, responded to this reviewResponded 15 August 2012

Thank you so much for your review! Glad you enjoyed working with Tuzy in our office....come back soon!

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Reviewed 11 June 2012

We loved the location of the condos . We were right next to the pool , overlooking the lagoon ! Just a short walk to the beach and the Dune House was great to eat at ! Granite countertops , new tile floors and new carpet . The unit was in great shape and very spacious . I would recommend this as a great family location .

  • Stayed: June 2012, travelled with family
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1  Thank Blurobbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tennisheather, Public Relations Manager at Ocean Cove Club at Palmetto Dunes, responded to this reviewResponded 15 August 2012

We are so glad you enjoyed your stay with us! The location of Ocean Cove is hard to beat with the Dunes House oceanfront bar and restaurant across the street - just steps from the atlantic! Thanks for staying with us, come back soon!

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Reviewed 6 October 2011

Everything seems new, inside and out. Walk to the Atlantic Ocean beach, the best golf course on HHI (Robert Trent Jones), tennis, pool, 3 restaurants, convenience store, bicycle rental, canoe rental...all in ~2-3 minutes. Well stocked, nicely furnished, patio on the canal. We really enjoyed the 50+ miles of bicycle trails and the option to ride on the beach.

  • Stayed: October 2011, travelled as a couple
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2  Thank joemooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

Even though we were worried about the reviews, the Ocean Cove Villas were perfect for our trip! Having travelled to many RCI properties and as an annual vacationer to Hilton Head, the Ocean Club Villas ranks as one of our favorites! Our two bedroom villa was clean and spacious, fully stocked, and beautifully furnished. We were amazed at how much storage was available inside and outside the unit. It seemed very private and within easy walking distance to the beach and pool. My kids loved that they could fish off of the back deck into the lagoon and even saw a small alligator swimming by. We can't wait to return!!

Check in seemed to take longer than at other locations but everyone was friendly and accommodating. I would highly recommend this resort!

  • Stayed: August 2010, travelled with family
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3  Thank VAmommyoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Cove Club at Palmetto Dunes

Address: 10 Mooring Buoy, Executive Park Road, Hilton Head, SC 29928-5290
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Kitchenette
Hotel Style:
Ranked #42 of 52 Speciality Lodging in Hilton Head
Hotel Class:2.5 star — Ocean Cove Club at Palmetto Dunes 2.5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Ocean Cove Club At Palmetto Dunes Hotel Hilton Head

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