We made our reservation for 12 people in 2 units next to or near each other with a woman at "Hilton Head Accommodations," and thought we were all set to go. A little over a week in advance, I sent an email inquiring as to the number of cars we could bring. A week later, I still had not heard back, so I emailed and called. I was finally contacted by Glenn, who answered my question. The day of, on the drive to HHI, I called to facilitate late check-in, and was told they didn't have us arriving until the next day, that the woman who took the reservation (and who was conveniently "no longer with the company" had changed it the day after I made the reservation, and the best they could do was either refund one night of our stay, or put us in two units that were "two buildings apart" and shared a "common area." Glenn assured they were about 50 yards away, then offered some restaurant gift cards "for the inconvenience." Upon arrival, we found that the units were not two buildings apart, but two building clusters apart, and each cluster included 3 or 4 buildings, and "50 yards" was a gross underestimation that could only have been made to placate me. The "common area" must be the golf course they beach backed up to, and even by that route, the units were not easily accessible to each other thanks to the bodies of water on the course. I sent an email upon arrival to Glenn voicing these indiscrepancies that has yet to be returned, and we never saw these gift certificates he offered over the phone.
Also, while attempting to get guests through the gate, I was told by the security guard I needed an "owner code," which would be in the info packet given at check in. I was unable to find it, and so I brought it to him and he found it was not actually in the packet at all and I had to make an after-hours call to the company and wait for a response from the on-call person to get it resolved. Clearly this is information that should have been made available and was not.
Had I wanted units that were not close to each other, I would have paid the same amount for a place closer to our conference, and closer to the beach, but the deciding factor was the availability of next-door units for our group, which was clearly not met. This company could really use some competent employees, and ones that respond to emails in a timely manner/at all, or actually make good on promises made.
That said, the accommodations themselves, despite being close to nothing of interest to our group, were nice enough. If you can avoid the problems the company seems to have, you should be ok.
- Official Description (provided by the hotel):
- These spacious NON-SMOKING villas feature:sleeping maximum of 6 peoplefree daily Greens Fees * for up to 4 daily at Shipyard Golf Clubdaily tennis* at Van Der Meer Racquet Clubtwo free bicyclesfree wireless internet and free local and long distance callson-site pool and tennis courtsliving room features 36" screen cable television/DVD, stereo system, sleeper sofa, half bath and large picture windows dining room that seats 6 peoplelarge, well-equipped kitchen with granite countertops and breakfast counterlarge private decks for outside dining with great lagoon and golf views .full size washer and dryerking size bed, high ceilings and ceiling fan, cable television/DVD player and window seat in master bedroomgranite countertops, jetted tub, glass shower stall, high ceilings with skylights and double vanity in the master bath second bedroom has two twin beds, cable television/DVD player and private bath with tub/showersupervised children’s activities in season and pool party with live entertainment* Free Greens Fees and tennis at Van Der Meer Racquet Club are available to Hilton Head Accommodations rental guests only. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Booking.com, getaroom.com, Evoline ltd and Cancelon so you can book your Spinnaker at Shipyard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Spinnaker At Shipyard Hotel Hilton Head
- Spinnaker Shipyard