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“Primo Timeshare with Beach Access”

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Marriott's SurfWatch
Certificate of Excellence
Reviewed 19 January 2014 via mobile

Gated "Elegant timeshare with "super" staff, was well-decorated for Christmas season. 2 BR-2Ba was nicely furnished, right down to providing starter coffee and filters. Staff arranged golf outings, free bicycles for guests, nightly entertainment, cookouts and 3 fire-pits. Boardwalk to beach for seaside walks and bike rides.

Stayed: December 2013, travelled as a couple
6  Thank peteroo820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's SurfWatch, responded to this reviewResponded 22 January 2014

We are happy to read your five-star review of Marriott’s SurfWatch! Our team appreciates your kind words for the many associates who made your stay special. Thank you for visiting us over Christmas and we look forward to your next stay!

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Reviews (557)
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334 - 340 of 557 reviews

Reviewed 13 January 2014

Well, where do I begin....we did our homework last August, studying and evaluating resorts.
We finally settled on Surfwatch and we did not miss! For 5 months we were anticipating our trip to HHI, and we were absolutely impressed. This trip for us was a brothers and sisters family reunion, including spouses. We had a fantastic week! The eight of us had plenty of space in the 3 bedroom/3 bath unit. The top ten activities or things we liked about the resort; not necessarily in order, the balcony, bike riding on the beach, the closeness of the beach, location....away from the noise and tourist things, the hot tub everynight, the front desk staff ( Rosa and Samantha were out-of-this-world!! ,; the beds were absolutely wonderful,; golf cart rides offered to guests, daily activities offered to guests, we participated in some, but not all,; pizza night, fish boil, smores, hot chocolate in the afternoon, brats on the patio ,: they did not push the time-share thing. I think that is about ten.
Some suggestions: arrive in the afternoon...do not arrive after dark. The resort is impossible to find in the dark. Ask around for restaurant suggestions. Go to church on Sunday, we did.
It was great to meet local people.
During the week our hot water went out and the resort lost all power one day. Not a big deal, the staff were right on it. Stuff happens. Besides, the power thing was major area, not just at the resort. The only suggestion I would give to the resort: the activity room, where we had breakfast one morning, also pizza night, pop corn in the afternoon. This room is too small and they need to come up with a plan to have more room so all guests have a place to sit.
Our week was a delight and we will look forward to the day when we can return. Thank you very much....Surfwatch Staff...for the memories!!!

Room Tip: We were there in Dec. 2013; it was quiet and the weather was ideal. We requested upper floor and r...
  • Stayed: December 2013, travelled as a couple
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1  Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Great location tucked away from all the noise and the tourist. Loved the theatre and wonderful resort. We will return to this location again. Loved the showers and balcony and size of the rooms. I was looking for something and I found it . Pools were nice and it was located not to far from the outlets and all of the restaurants nice size definitely will return again.

Stayed: January 2014, travelled with family
1  Thank yours66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's SurfWatch, responded to this reviewResponded 13 January 2014

We are thrilled you enjoyed your vacation at Marriott’s SurfWatch! We appreciate your five-star review and are glad to have exceeded your expectations. Please visit us again on your next trip to Hilton Head Island!

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Reviewed 25 December 2013

I am sure we paid too much money for our week (2 bedroom condo with full kitchen =$1200), but it was worth every penny. The small details make the difference. We woke up Christmas morning to chocolates hanging from our door handle. Yep, Marriott has my business every time. Outstanding family activities for all ages. LOVE this property...

Room Tip: Try to get an ocean view room, but all rooms are excellent.
  • Stayed: December 2013, travelled with family
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1  Thank judysheboygan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

The surf watch was okay, but they were not willing to accommodate two families that wanted to be together. We started calling months before and continued to call every week. Yet they found it necessary to split us up from each other.

They sell timeshares here and I could never think of buying here because of the bad taste in my mouth. The property was fantastic (next to the beach), and the rooms fantastic. But the staff was horrible and did nothing to help us out.

This was our third time here and will definitely be our last. It's a shame because we used to love this place.

When we entered the room, there was cookies on the floor (not a dupe huge deal, but still unclean).

It was nice to have a three bedroom villa with tons of activities throughout the property. But this time, they were charging $3.00 for s'mores and other things. I say ad five dollars to my room rate and don't leave the impression that I'm being "nickel and dimed".

Room Tip: There are great ocean view rooms
  • Stayed: November 2013, travelled with friends
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Thank point5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's SurfWatch, responded to this reviewResponded 18 December 2013

Thank you for visiting Marriott’s Surfwatch. We're concerned about the service problems you encountered while a guest at our resort. We strive to provide guests with a flawless service experience and we regret the inconvenience this caused you.

We would be happy to speak with you further about your visit and invite you to contact our Customer Care team at customer.care@vacationclub.com or by calling 800-860-9384. We look forward to hearing from you soon.

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Reviewed 12 December 2013

When my Husband said to use our timeshare to visit the kids over Thanksgiving in Hilton Head Island, I said, No way would they have any openings. We used to live on the Island until this past summer and have moved to North Carolina. Not only did they have an opening, they got us close to the elevator due to medical problems. The unit was just beautiful and very updated and clean. Every day there was things going on for all ages, so we kept our Grandson for a few days. He enjoyed the salt-water pool and the crafts, and especially the Smores by the fire and the Brats night. We definitely will try to go back there again.

Stayed: November 2013, travelled with family
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

This property is very well done with lots to do, as noted by ScottK (he hit it all, so I won't repeat). We were a little concerned about the distance to the beach, but turned out to be no problem, especially if you went around the outside of the buildings, which was much shorter. In addition, the staff quickly responds if you want to take the buggy over or back. The grounds are beautiful, peaceful, and full of wonderful birds to watch, so you get the best of both worlds - the wildlife on the beach and the wildlife near the ponds, which are different, of course. The staff was very helpful, courteous, and upbeat. The units were very well appointed and the bed was very comfortable (a biggie for us). Kitchen was well-stocked. The pools and spas were heated, indoor and outdoor. Everything was first class.

  • Stayed: November 2013, travelled as a couple
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2  Thank mountaingal88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's SurfWatch

Address: 10 Surfwatch Way, Hilton Head, SC 29928-5336
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 52 Speciality Lodging in Hilton Head
Price Range: £120 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott's SurfWatch 3.5*
Number of rooms: 195
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Also Known As:
Marriott`s Surfwatch Hotel Hilton Head
Marriott Hilton Head
Hilton Head Marriott

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