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“Vintage Prime Alive!”
Review of Vintage Prime - CLOSED

Vintage Prime
Price range: US$12 - US$45
Cuisines: American, Seafood, Steakhouse, Bar
More restaurant details
Restaurant details
Good for: Romantic
Dining options: After-hours, Dinner, Reservations
Description: Hilton Head's premiere "live" entertainment venue. Steaks. Seafood. Chops. Chicken. Salads. Soups. Appetizers. Full Service Bar. Homemade desserts. Happy Hour Specials daily from 5 to 7.Specialty cocktails.
Reviewed 27 March 2014

What a wonderful surprise for the Island, great food and fabulous entertainment with everyone up and dancing to the music of the The Headliners! Our steaks were delicious, tender and juicy, the staff was attentive and wanted us all to have a good time. Were there a few blips along the way, yes, but that is just part of being new and adjusting to a larger than expected crowd. Were the blips handled with grace, yes, and every one was happy. We thanked the owner for creating such a lively atmosphere, we have been starved for this kind of dining and dancing experience on the Island.

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2  Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (30)
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28 - 30 of 30 reviews

Reviewed 22 March 2014

We have just arrived home from having a wonderful evening. We dined at this newly opened restaurant, Vintage Prime. The atmosphere, food, music,and service was wonderful. The restaurant has nightlife! Tonight we dined as the Headliners entertained us. They were terrific as usual. Almost everyone was on the dance floor, great energy! I was informed that there will be music nightly from Wednesday evenings on. The owner, Fred was pleasant and available to assist and greet everyone.
The Island finally has a place to dance!
Welcome Vintage Prime to the Island!

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2  Thank pattian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Ok, I get that a new restaurant just opening can have a few issues. We were a party of 4 ready to accept the usual problems of a newly opened restaurant. One prime rib, ordered med rare came extra well done. When questioning the waiter he told us it was all they had left. He should have told us that ahead of time so the order could have been changed then. Another steak was so cold, literally room temperature and congealed, that it was not edible. By then the 2 other meals were served so the people getting the bad meals elected not to order anything else. We were then charged for all their a la cart items - potato etc. There was no apology, no please come back and give us another try, no glass of wine to make it better. Spoke with the owner and his comment was "we have only been open 4 days". We could have understood that these things can happen. This review would not have been written if there had been any attempt to make up, in any way, for the fact that 2 in our party of 4 did not even get to eat a dinner. We will never be back. It is not about the food, although that was not good, but the total lack of customer service.

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1  Thank LAN2404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VintagePrimeHHI, Owner at Vintage Prime, responded to this reviewResponded 26 March 2014

The guests were not dining in the restaurant for the entertainment. They expected a quite dinner and the ability to "catch-up" with old friends. This is an entertainment venue. A fun atmosphere with upscale food and service. 95% of the guests this particular evening were here for the entertainment and the comments in the guest book and elsewhere clearly show most guests enjoyed the evening. I am reminded of Opentable's policy of not posting any reviews for new restaurants during the first 30 days. The reason, it takes time to overcome some of the issues. I invested 2 hours responding to this guest's direct email to me. I offered everything under the sun to have a second chance, which most people understand and appreciate. This guest elected not to give us a second chance. We are grateful for all feedback, especially concerns. We have responded to this guest's concerns internally and addressed each issue head-on. And our positive guest comments, of which there are many, is proof we're listening.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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