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2 reviews
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Overview
Private Room, 3 Bathrooms, Sleeps 3
Antella, Bagno a Ripoli, Tuscany

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
orlamccar...
Pisa, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Avoid at all costs”
Reviewed 10 October 2016 for a stay in October 2016
1
person found this review helpful

Worst place we have ever stayed in. there was over 20 grassy and slippy steps up to the house, this was never mentioned anywhere. You had to drag your luggage up the steps. the wifi did not work at anytime during our stay. the room was dirty and did not match the description in anyway as advertised. There were no facilities as advertised whatsoever. we have stayed in 5 star hotels on the same trip for the same price. It was ridiculously overpriced- 94 euro without breakfast. the pictures of the property were totally misleading. The hot water did not work unless you allowed the tap and shower run for at least 5 minutes. the property was dirty and messy. We could not wait to leave and will never return. The first thing we were asked for upon arrival and prior to seeing the room was payment.

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Service
Liked best: nothing
Liked least: everything
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Oct 2016
Mrs. Mac Carthy,
It would be better, for accommodation, do without your presence, because what she says about my is completely false.
First of all, we have also agreed to check in at 12:00 instead of 14:00 wings, so we have come to meet your needs.
Second point, when you get into any receptive structure, B & B or hotel, the first thing to do is register, and the second payment. Among other things, the payment has been made after you got into the room. This is getting us and especially for guests who stay only one night.
Third point. On my page shows all the photos of the structure. House registered in the category "country house". Both interior spaces, and external, are shown in the photos. So you also see the outside stairs for access from the parking area (free) to about ten meters from the villa.
Usually, when guests arrive, we go to meet them and also help them, if they have big luggage.
All photos show the entire hotel, so his "non-existent" definition is totally false, may have slept in the car, or in a room with a big bed, with private bathroom and bed for her daughter, as well as a comfortable sofa ?
The WiFi service has always worked and it's free. So much so that there is a signal repeater next to the room that he occupied.
As is the parking and use of the pool is free. In addition, there were also offered breakfast.
So, being the master bedroom clean and tidy not completely understand the reason and rage against our B & B.
His statements are unsubstantiated and undocumented.
You can understand, then, by reading my other reviews that its review is just an evil, you probably should not have much love Italy.
We do not sell chatter. Ours is a small B & B family, with three bedrooms, all with private bathroom. Our property is a beautiful old country house. The town homes have purity characteristics that do not correspond to the artifices of the big 5-star hotel.
So for the future I suggest you choose more carefully the place where he wants to spend the night to avoid unnecessary conflicts with its host with the utmost courtesy.

Greetings
Gabriga Pellegrini

Signora Mac Carthy,
Sarebbe meglio, per le strutture ricettive, fare a meno della vostra presenza, in quanto quello che lei afferma sulla mia è completamente falso.
Prima di tutto, le abbiamo anche accordato il check-in alle ore 12.00 invece che ale 14.00, quindi siamo già venuti incontro alle vostre esigenze.
Secondo punto, quando si entra in una qualsiasi struttura recettiva, B&B o hotel, la prima cosa da fare è la registrazione, e la seconda il pagamento. Tra l'altro il pagamento è stato fatto dopo che siete saliti in camera. Questo noi si fa sempre e in particolare per gli ospiti che si fermano una sola notte.
Terzo punto. Sulla mia pagina, sono mostrate tutte le foto della struttura. Casa iscritta nella categoria "casa di campagna". Sia gli spazi interni, che esterni, sono mostrati nelle foto. Così si vedono anche le scale esterne per l'accesso dalla area parcheggio (gratuito) ad una decina di metri dalla villa.
Di solito, quando gli ospiti arrivano, noi andiamo incontro a loro ed anche li aiutiamo, se hanno grossi bagagli.
Tutte le foto mostrano tutta la struttura, perciò la sua definizione "inesistente" è totalmente falsa, ha forse dormito in auto, o in una camera con letto grande, con bagno in camera, e letto aggiunto per sua figlia, oltre ad un comodo divano?
Il servizio WiFi ha sempre funzionato ed è gratuito. Tanto che c'è un ripetitore di segnale accanto alla camera che ha occupato.
Così come anche il parcheggio e l'uso della piscina è gratuito. Inoltre, vi è stata offerta anche la prima colazione.
Quindi, essendo la camera da letto pulita ed in perfetto ordine non si capisce assolutamente il motivo e la sua rabbia contro il nostro B&B.
Le sue esternazioni sono prive di fondamento e non documentate.
Si capisce, poi, leggendo le altre mie recensioni che la sua recensione è solo una cattiveria, probabilmente non deve amare molto l'italia.
Noi non vendiamo chiacchiere. Il nostro è un piccolo B&B a conduzione familiare, con tre camere da letto e tutte con bagno privato in camera. La nostra struttura è una bellissima e antica casa di campagna. Le case di campagna hanno caratteristiche di purezza che non corrispondono agli artifici dei grandi hotel a 5 stelle.
Perciò per il futuro le consiglio di scegliere con più attenzione il luogo dove vuole pernottare per evitare inutili conflitti con chi la ospita con la massima cortesia.

Saluti
Gabriga Pellegrini
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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