One good point, the customer service was great,,, We had a problem with the person that booked the room we traveled from Raleigh NC and they were almost an hour behind us so we needed to go ahead and check in, the staff was nice enough to confirm with the person over the phone that booked the room and let us check in while we waited for the rest of the crew.
But the rooms are horrible, this hotel is very very old and you can see it and smell it when you go in. They put us on the 2nd floor and we had a corner view of the water, you had to walk out on the balcony and look to your right to see the ocean. Useless to me...
I would not have stayed here at all, but I didn't book the rooms. The pictures are very misleading.. I think that is how the hotel looked when it was new...
In January of course it was slow season and I think we could have done far better for the 140.00 a night we were paying. The furniture was old, to give you an example of how old, they didn't even have sliding glass doors, they had balcony doors with shutters on them...
If you are looking for luxury and comfort then this is NOT the place. Of course there wasn't a flat screen, but they did offer wireless.. If that helps..
And that picture of that pool is not realistic.. it looked more like a baby pool and there was no way anyone in their right mind would get in there!!!
I see that management reads these reviews.. I would say shut down and remodel It will be expensive up front but should pay off in the end.
- Official Description (provided by the hotel):
- *** ATTENTION as of Friday, December 18, 2015 *** The Palms Hotel officially closed on Friday, December 18, 2015 due to extensive renovations to common areas, guest room, and guest areas! We look forward to re-opening the hotel late 2016. Thank you. ... more less
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- Also Known As:
- Palms Hotel Isle Of
- Palms Isle Of