LOVE, LOVE, LOVE this place!!!!!!!!! From calling last-minute for a reservation to asking for a little extra time at check-out, the staff accommodated my every whim. The service at this hotel is hands-down, the finest, most personalized, yet professional that you will ever experience. ANY request I made was met, not only with a smile, but with the impression that it was a priviledge to accommodate. Upon returning to my room, having forgotten my key inside, a passer-by staff member (who I later learned was already off the clock) INSISTED I relax in the breezeway while they run and create a new key. Upon her return, she asked if she could fill my ice bucket or get me some fresh towels! ARE YOU KIDDING ME??? Any, and I mean ANY other time I have had to ask for a replacement key at a hotel it has, at best, been met with an aire of inconvenience and condescention.
I found my room to be extremely clean, comfortable and inviting. The large, flat-panel television swiveled to be easily viewed in any part of the large room. The internet was lightning-fast and the dresser drawers were immaculate (pleasing, since I usually have to keep my belongings in my baggage because sooo many other establishments overlook this unseen detail). The table and chairs offered a great, roomy surface for eating breakfast brought up from the continental buffet (which, by the way, had my favorite - buscuits and sausage gravy!). The plush, pillow-top mattress and fresh pillows were heavenly! Oh, and another thing about the mattress - as I was pulling the sheet off of the bed looking for my earring, I noticed a tag that had a manufacture date of 05/2010 - loved knowing I was sleeping on a new mattress!
Another thing that was special about this place is they don't charge you for things that they don't have to!!! My husband and I travel alot, and we will not compromise location and service when we select hotels because we like for things to be effortless when we are away from the conveniences of home. In order to have the opportunity to travel as we do, it is equally important that we receive a good value for what we expect for our accommodations. During a recent trip to Atlanta, I found it very offensive that atop our $289/night room rate (which was fair, since the room was everything we had hoped/expected), we had a dining choice of $13/person continental or $26/ person full breakfast, $9.95/day internet charge (times 2 for my husband's laptop) and a $16/day required valet parking charge (in the fine print it did say we could park the car ourselves in the same garage for $10/day, but then one would have to walk the 6 blocks back to the hotel). I am aware that MANY other hotels in the Charleston/islands are operate on a similar premis. THE PALMS HOTEL HAS FREE WIRELESS HIGH-SPEED INTERNET, FREE PARKING YEAR ROUND, AND A MOST DELICIOUS DELUXE CONTINTENTAL BREAKFAST!!!!!!!!!!!! And one of it's greatest features is that it is located on the beach, not near the beach or across the street from the beach, but ON THE BEACH!
Speaking from the heart, you've GOT to experience this place...it is TRULY SPECIAL.
- Official Description (provided by the hotel):
- Opening in December 2017 after a complete renovation, The Palms Oceanfront Hotel combines seaside serenity with Lowcountry luxury. Turn to us for a wonderful vacation destination, wedding or get together with friends, family, or business associates. ... more less
- Reservation Options:
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- Also Known As:
- Palms Hotel Isle Of
- Palms Isle Of