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“Wonderfull Summer at WildDunes”
Review of Wild Dunes Resort

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Wild Dunes Resort
Ranked #1 of 5 Hotels in Isle of Palms
GreenLeadersBronze level
Pittsburgh, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderfull Summer at WildDunes”
Reviewed 26 February 2014

I have previous reviewed the WildDunes restort so I thought I would give a quick update from this past summer. My wife, son, and I arrived at WildDunes to stay the July 4 weekend. They checked us in early to the room we requested and off to the beach. We swam at the pool (my son just stayed there) and went to the bar, the Lettered Olive, and other places. All the staff at the pool, hotel, restaurants and at the pavilion were terrific. The only issue we had was with the room airconditioner (it was a hot and humid vacation) but the issue was promptly fixed. We had nothing but a wonderful experience.
However I called to make reservations for this summer and was informed that the pool at the hotel would be for the over 21 crowd this summer. If this is the new policy I guess my family will be going somewhere else for vacation. We have always been happy to stay at boardwalk inn.

Thanks.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_and_Paula_WV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Chapel Hill, North Carolina
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 February 2014

Each year for the last three years a friend and I plan a golf trip in late February. We have gone to Kiawah in the past and played several courses there including the Ocean Course and have always stayed at the Sanctuary. We decided to change things up and try Wild Dunes. We were optimistic, but were disappointed. We stayed at the Boardwalk Inn. The room was fine, beds comfortable, but they hadn't vacuumed the rug ---- there was food under a chair we moved (just a few inches from its original location) that had not been cleaned. But we were there for the golf, and less the room, and therein was the greatest disappointment. We played the Links Course three times. Each time, despite the fact we had booked tee times in advance as part of a package, the price was different. It was as if the golf course folks didn't know the resort folks and were unclear as to various arrangements. On the second day I did receive a refund for what I overpaid on the first day, but then on day 3 the price was $30 higher than on day #2 because we were not longer on the package. Huh?

We cared for the Links Course far more than the Harbor Course, but that's a style preference. Neither came close in condition or enjoyment when compared to some of the Kiawah courses like Ocean Course, Osprey Point, Turtle Point, etc. Again, that may be personal preference. Pricewise, my friend and I agreed that Wild Dunes was over priced for the experience.

Now let's talk about service. That was the big deal breaker for us. It was awful at the golf courses. No one appeared to be staffing the bag drop area, and on Friday when I played I had to repeatedly ask people for a card for the course. They kept referring to a pulpit filled with cards and tees, but someone had pulled that in and I guess no one cared to inform anyone who might have been serving guests. Oh well. Minor issue, relatively speaking, but a sign.

On Saturday, at 11:50a at the Links Course and between rounds, we tried to get a lunch before a 12:36 tee time. One person was in the grill room tending to a very full restaurant. We sat at the bar, hoping to be served more quickly by the one person taking care of the place. She was repeatedly interrupted by people buying food to go, and never asked us for our order. We gave up, grabbed a disappointing prepared wrap and had it. Then, once the crowd had died down, 4 wait staff emerged to check on everyone and see if they could get us anything.

We trundled off to the #1 tee; no starter, no welcome, so we just waited for the scheduled 2-some to join us and went off on our own for a round that tuned into five and one half hours of hell. Despite repeated assurances something was being done, nothing was.

I've already explained the tee time charging silliness, and may only add that on Sunday morning while checking in with the Pro Shop attendant, he enjoyed a conversation with a friend while distractedly trying to charge our credit cards. He did succeed, albeit it at rate $35 higher than the day before. Oh, and he also commented that it was awful on the course on yesterday afternoon, and it was just one of those days that you couldn't do anything to fix it. Sigh.

Things were capped off when during our round the "golf ambassador" appeared on the path of one of the inward 9 holes, out from the tee box about 200 yards. He watched us tee off. I hooked mine to the left, still in play we both felt, and set out to find it. He never moved. He didn't drive over to assist (and we were the only 2some within several holes of anyone). He sat complacently in his cart drinking coffee.

So we agreed we would never return to Wild Dunes based mostly on the poor service.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kielts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank F, General Manager at Wild Dunes Resort, responded to this review, 19 March 2014
Dear kielts,
Thank you for your comments regarding your recent visit. Feedback both positive and negative is important as to us as we strive to improve our products and services. We continually score very high in all areas of guest service at our courses, so your experience comes as a surprise to us – but is welcomed feedback for indeed it certainly seems Murphy’s Law was in full swing during your stay with us. We offer no excuses for the service failures you received at the Golf Courses, just my sincere apologies and commitment to share your experience with our team so that Murphy’s Law does not strike again. Your business is extremely important to us and we hope you will return in the future to demonstrate our sincerity. Thank you again for the response. If you would like to discuss any further specifics from your experience, I invite you to reach out to me directly at jminton@destinationhotels.com.

Regards,
Jeff Minton
Director of Golf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
2 reviews
Reviewed 22 February 2014 via mobile

The views from the boardwalk inn are amazing! The rooms are very clean. Nice and quiet during the day. The resort grounds are nice manicured. We stayed during February 2014. We will definitely be back again!

Stayed February 2014, travelled as a couple
Helpful?
Thank Nate1281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanover, Maryland
Level 5 Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 February 2014

We rented a one bedroom suite at the Villages at Wild Dunes for the long Valentine's weekend. It was excellent in all regards. The room is exactly as pictured on the Wild Dunes web site. Extremely clean. Well appointed. Cuisinart small kitchen appliances and Crate and Barrel kitchen ware made us feel at home. We cooked a steak and lobster Valentines dinner in our room, enjoyed the comfy amenities, walked on the beach, and luxuriated in the spa services. All were top notch. In a condo sort of rental like this, we did not expect the daily room service that was also provided. Truly a fabulous and affordable experience. If we had any suggestions at all, it would be to offer a few more cook pans (larger fry pan). Thank you for an amazing stay. Highly, highly recommend this exceptional property.

Room Tip: Our room faced the main area between the building A and B. In the off season this was fine, however...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank k8iep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenvalley36
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014

During many summer vacations, I have stayed in various units at Wild Dunes and am very familiar with the resort and what it offers. If you are considering staying here, be very careful to read its policies and check your billing VERY carefully. Each trip there, we have found some mistake in our billing. From the moment you book a stay at Wild Dunes, make sure the reservation agent quotes you the right price for your stay. What the website says and what the reservation agent quotes could be two different prices. Many Wild Dunes properties have private owners who have struck a deal with Wild Dunes to manage and rent out their homes. (There are other companies who also manage homes within Wild Dunes) I know, from meeting private owners, that the owners pay Wild Dunes a fee plus maintenance costs for handling their homes. Wild Dunes states in its "Policies" that they will charge 12.5% in taxes; however, Wild Dunes also charges you $1.00 per day which is a Charleston County tourism fee. The additional fee that is really shady is the 10% "Resort Services" fee. This is what you get for the:Resort Services Fee: ( Please see below the cut & pasted info from W.D. website)

" There is a resort services fee of 10% added to each accommodation rate (subject to change). Wild Dunes Resort is pleased to offer guests a number of services inclusive in the Resort Service Fee:
• Wi-Fi hot spots in the heart of the Resort
• Intra-Resort transportation
• Guest self-parking in the heart of the Resort (based on availability)
• Valet parking at the Village Circle and Boardwalk Inn
• Access to the Business Center 24 hours a day
• Beautification of Resort grounds and the greater Wild Dunes community
• Resort Security services 24 hours a day
Rate Information: All rates are subject to availability and may change without notice. Rates do not include taxes/fees: Sales and Accommodations taxes 12.5%, Resort Services Fee 10% (listed above, subject to change). Also complimentary on-Resort transportation and business center access, preferred tee times and complimentary access to Grand Pavilion and Swim Center. Meeting and conference group attendees are also charged the group amenity fee"
.
I haven't seen "intra-resort" transportation since their trollies disappeared. You would think the property private owners' HOA fees pay for the "beautification of the resort." Right? I'm sure they actually do! Yet, temporary vacation renters are additionally charged for upkeep of the resort. The really shady part is that the higher the price of the unit you rent, the higher will be your Resort Services fee. Remember, it is 10% of your rent. If there has to be a Resort Service fee, in addition to what the property owners already pay and have included in the rental cost of their units (Owners want to make a profit on their homes. They would be foolish not to recoup their costs through their home rental deals.), it should be a flat Resort Service fee for everyone! To add insult to injury, Wild Dunes also TAXES the Resort Services fee. There are some shady business practices going on at Wild Dunes!

Room Tip: If you want an updated renovated unit, you will have to pay their Deluxe unit prices. Even the delu...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greenvalley36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 February 2014 via mobile

Wild dunes provided just what I needed. Wife and I got away from the snow and ice in the northeast for a few days. The resort was very clean and well cared for. A short pleasant walk to the beach. Although its off season now we had no problem finding what we needed off the resort such as dining. The upside of off season was the price of the room. We stayed in the village... The room was well done and large w/ 12' plus ceilings with a good view from the 5th floor.. Will go back for SURE!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Alabama
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 February 2014 via mobile

The only complaint my husband and I had was that the couch in the living room area was too small & hard. Other than that, We loved the resort area. We would stay again. The area is very beautiful and colorful. Gorgeous.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmlm26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wild Dunes Resort

Property: Wild Dunes Resort
Address: 5757 Palm Boulevard, Isle of Palms, SC 29451-2734
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Isle of Palms
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Isle of Palms
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Wild Dunes Resort 3.5*
Number of rooms: 458
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Also Known As:
Wild Dunes Hotel Isle Of Palms

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