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“Family Trip”
Review of MainStay Suites

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MainStay Suites
Ranked #22 of 24 Hotels in Mount Pleasant
Ahmedabad, India
1 review
“Family Trip”
Reviewed 9 December 2013

When my sister invited my mother. We found the rest of the hotel staff to be the same, probably because of the fun atmosphere Amy creates. The continental breakfast is very basic, because you can cook in the rooms with Counter top burners. You get a full size fridge, microwave, toaster, and all the dishes and cutlery. This hotel is dated, but we found the room to be fairly quiet, and clean. There are also a couple of charcoal required BBQ,s on which you could cook. This location is just over the bride to Charleston, in Mount pleasant, and only minutes to get downtown. If you are OK with not having your sheets and towels changed daily, this is a great location.

Room Tip: Corner suites are large and sunny
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paresh09051968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 15 January 2014
Dear Paresh,
Thank you for staying at the Mainstay Suites, and for taking the time to write a review. We appreciated you mentioning our close proximity to the historic downtown Charleston area. Guests can also walk the beautiful Ravenel bridge and take in the breathtaking views of the Charleston Harbor. We hope that you will return to Mainstay Suites again real soon. Amy sends a big hello!
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
USA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 November 2013

Minor billing issue as they charged us small safe usage and marketing fees which were not on the original reservation. We did not use the safe. In all honesty I did not contest it as we were very happy with the stay as a whole. I'm sure they would have removed the charge had I asked.
Pricing was average for the area, but rooms are bigger.

The rooms were very clean, big and comfortable. Lots of closet and private space. Flat LCD TVs in each area of the suite. But the tubs were rusting through; which was a concern giving my kid a bath. But otherwise would not prevent me from coming back.

Staff were extremely polite and cheerful and provided everything we asked for. Breakfast area is a little small, but food and drink were great. We really enjoyed the outside courtyard and wildlife. Too cold to use the pool, but it is small. Probably sufficient though for hot days.

Had a strange episode with someone yelling outside the window at 3am, but otherwise feels like a very safe area.

Hotel is convenient to the Ravenell bridge/park, Patriot Point, Charleston, Isle of Palms.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gh465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 15 November 2013
Dear GH465,
Thank you for being a guest at the Mainstay Suites of Mt. Pleasant. We appreciated your business and also thank you for taking the time to write a review about your stay. Thank you for mentioning that our suites are large. The two bedroom suite features two bedrooms with two separate bathrooms, and there is a common living room and kitchen. I'm sure that other guests will find it helpful that you noted that there are three flat screen TV's in the two bedroom/two bath suites. We hope to see you and your family again soon. Happy Holidays!
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Newmarket, Canada
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 October 2013

From the time we walked in to book a room, Amy at the front desk was fabulous. We found the rest of the hotel staff to be the same, probably because of the fun atmosphere Amy creates. The continental breakfast is very basic, because you can cook in the rooms with Countertop burners. You get a full size fridge, microwave, toaster, and all the dishes and cutlery. This hotel is dated, but we found the room to be fairly quiet, and clean. There are also a couple of charcoal required BBQ,s on which you could cook. This location is just over the bride to Charleston, in Mountpleasant, and only minutes to get downtown. If you are OK with not having your sheets and towels changed daily, this is a great location.

Room Tip: If you like the sun and a nicer view, choose the West side, odd numbered rooms to stay.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 30 October 2013
Dear Joe M,
Thank you for staying at the Mainstay Suites of Mt. Pleasant. We appreciated you taking the time to write a review of your experience. The entire staff strives to offer "Wow" service, and it was gratifying for each of them to read your review. Thank you for mentioning that every room is equipped with a stovetop and the pots/pans/utensils for cooking. I'm sure that other travelers will find that information helpful. Each room also features a full size refrigerator, full size microwave and a dish washer. We hope that you will return to the beautiful low country and Mainstay Suites soon.
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Jersey Shore
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 October 2013

When my oldest son got married in Charleston, my wife, daughter, younger son and I wanted to stay someplace reasonably priced. We got a 2 bedroom, 2 bath suite for less than half of what 2 rooms in a hotel would have cost, plus we had a full fridge (didn't need the rest of the kitchen). The facility is clean and well-maintained. The suite was comfortably sized, though there wasn't much closet space for the suits and dresses we brought for the rehearsal and wedding. Like most of these longer-term stay hotels, there's no daily cleaning and towel replacement, but we were able to get everything we needed, and the rooms were made up once while we were there. The staff is excellent (kudos to Seth, who works evenings - extremely helpful). The place is great. Very good value and excellent service.

Room Tip: Roads in Mt Pleasant are a little confusing if you don't know the area -- ask at the desk for di...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bobsoccer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 25 October 2013
Congratulations, Father of the Groom!
Thank you for allowing Mainstay Suites to provide your lodging during the wedding celebration. It is our goal to provide guest service that exceeds expectations, and your review is so meaningful for us. Thank you for acknowledging Seth, we are fortunate to have him on our team. We hope that there will be many more family celebrations in the Low Country and look forward to welcoming you and your family back.
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Charlotte, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2013

We just got back from our trip to Charleston. It was my mom, my aunt and myself.. We chose a room that had two double beds and one sleeper sofa.. I was worried it was going to be tiny as they said it was the only room in the hotel with this set up. I was actually plesantly suprised at the room we had. We werent squished at all.The room was very clean, beds were very comfy and all and all we had a pretty good stay. The only negative were the bathrooms. They are old and in need of remodeling bad. They were clean though, but the tub and the toilet just needs a makeover.

I researched everywhere in Charleston to stay and for the quality and the value, this place wins hands down. Its super close to downtown and also Isle of Palms. I have also stayed here twice before several years ago. I stayed in the two bedroom, two bath suite one of those times, and that was very very nice and the best choice if you can afford it.. It just wasnt in our budget this time..

Room Tip: Go with the two bedroom, two bath suite.. they are the nicest
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BYCCRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 17 October 2013
Dear Byccri,
Thank you for staying at the Mainstay Suites. We appreciated your business, and thank you for taking the time to write a review of your experience. We're glad that the room accommodated your needs and thank you for noting that our location is convenient to the Charleston Downtown Historic area. We hope that you will return again very soon!
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Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2013 via mobile

STAY AWAY!!! This hotel was a designated hotel for a regional soccer tournament. We presumed despite some bad reviews that the tournament officials would not use substandard accommodations. Unfortunately, that was not the case. Our first room had food on the floor and roaches scurrying everywhere when we walked in. Even the desk chair was covered with roaches eating food out of the crevice between the seat and seat back. Second room was musty smelling, poorly cleaned, unswepted, mold all over the bathroom and the ceiling was peeling and cracking from water damage. House cleaning was a joke, every time we saw them they were watching TV in the rooms. Hotel policy, rooms are only cleaned once a week! None of the other families on the team were happy with the accommodations. DISGUSTING!

Stayed September 2013, travelled with family
Helpful?
Thank Welljoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1903Oceanfront, Manager at MainStay Suites, responded to this review, 17 October 2013
Dear Wellijoy,
I apologize for the delay in responding to your review. Please accept our sincere apology for issues that you encountered during your stay. We have worked with the soccer groups for many years, and greatly value their business. Mainstay Suites addresses these issues seriously, and I regret that there was nothing noted about your issues in the Manager On Duty log so that we could directly contact you. Upon reading your review, we immediately contacted our commercial pest control company. We contract for pest control through a leading commercial pest control company, called Ecolab. We requested that they make an additional visit, and while they did not alert us of an issue, as a preventative measure, we asked them to treat the rooms accordingly. Again, we sincerely apologize.
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Lima, Ohio
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 September 2013

We have stayed at Main Stay Suites in Pigeon Forge and were expecting the same thing, however the pool (if that is what you can call it) was a great disappointment. About the size of a postage stamp. Staff was very helpful, but this location has nothing on the one in Pigeon Forge!

Room Tip: the double suite is very nice when traveling with a family. you basically get 3 different rooms to...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zabatol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 400 Magrath Darby Blvd, Mount Pleasant, SC 29464-2971
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 24 Hotels in Mount Pleasant
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Mainstay Hotel Mount Pleasant
Mainstay Suites Mount Pleasant
Main Stay Hotel

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