I stayed at this hotel for five nights during a trip to Charleston. I initially arrived at the hotel very late at night, only to be told by the desk clerk that she was not able to find my reservation because her computer was not working. She also said the hotel was fully booked, although the parking lot appeared less than half full, and the clerk was able to provide a room to a couple who arrived while she was trying to find my reservation, even though they did not have a reservation (hmmm?). After making a few phone calls, the desk clerk was finally able to locate my reservation. Throughout my time at this hotel, most of the desk clerks accommodated the one or two requests I made and responded to my questions, but did so in a perfunctory manner, never smiled, and gave me the sense that they did not especially enjoy working there. The one exception was a woman who was at the desk during the day (perhaps the manager?), who was very pleasant and helpful. The room I stayed in was fine, although if I had paid full price, it would not have been worth it (I happened to get a significantly reduced rate on line.). On a more positive note, my room was cleaned quite well on a daily basis (I should say that my cleanliness standards are very high, even OCDish.). The hotel is conveniently located in a residential area that is about a five minute drive from downtown Charleston, with numerous chain restaurants and box stores nearby.
- Official Description (provided by the hotel):
- Budget hotel in Hilton Head that is recommended for families. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Mount Pleasant Hotel Mount Pleasant
- Mount Pleasant Red Roof Inn