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“Excellent Service” 4 of 5 bubbles
Review of Clarion Inn - Mt Pleasant/Charleston

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Clarion Inn - Mt Pleasant/Charleston
Ranked #18 of 23 Hotels in Mount Pleasant
Taylors, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service”
4 of 5 bubbles Reviewed 24 July 2014

Katrina went above and beyond while working the front desk the evening of our check in. I had initiated 2 different bookings for a 3 day points nights stay. She took the extra time to quickly shift things around to ensure we had the same room all 3 nights. When I asked about a good local restraint, she gave us a coupon for a free appetizer at RB's...which was excellent!! During another evening, as I passed through the lobby to get hot chocolate, I noticed Katrina assisting other customers with their needs. Her tone and personality is very professional, yet personal and approachable. Customers like myself that travel a lot recognize "genuine niceness" vs. a "mask of niceness". Katrina is the real deal. I did not catch the name of the staff members that worked the breakfast area, but they too were excellent!! Very friendly and patient having to work non-stop keeping up with the demand for a very busy breakfast area each morning. Thanks for the hospitality.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 16 September 2014
Dear Jonathan M.,

Thank you so much for taking the time to write us a review! We truly appreciate your business and we are so happy that you enjoyed your stay. Katrina is a valued member of our staff and I'm so happy she was able to help you with your multiple bookings and give you great recommendations! We hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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269 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Myrtle Beach, South Carolina
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

The facility is conveniently located to the City of Charleston and points of interest surrounding. Our room was clean and plenty of space for us. The bathroom is small but was clean. The staff, more than helpful with info and a delight to chat with. Quiet nights and a comfortable bed. I will stay here again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 16 September 2014
Dear Michael F.,

Thank you for taking the time to write a us a review! We are so happy you enjoyed your stay and we hope to see you again soon! Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

We moved to this hotel after spending two nights in another hotel. It's close to just about everything restaurants and just across the Cooper river bridge to Charleston. The outside of the hotel was very clean and well kept. The room was clean, some of the furniture was dated. We had a leaky toilet and a work order was written at this time, but unfortunately didn't get fixed while we were there. It was no big inconvenience for us.

Room Tip: Bottom floor at the back of the hotel were good and quiet.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 16 September 2014
Dear Larry S,

Thank you for taking the time to write us a review. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 6 July 2014 via mobile

We stayed 4 nights for our Fourth of July vacation. It was a good central location to Historic Charleston, Sullivan's Island, and Isle of Palms. The room was small and the bathroom was tiny. It was cramped living quarters for 4 adults. The air conditioning was great, very nice and cool. We never ran out of hot water, in fact there was never any cool water. Skip the breakfast- too many good food options in this town to fill up on subpar food.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 24 September 2014
Thank you for taking the time to write us a review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 6 July 2014 via mobile

We came down to visit my Aunt who is dying of cancer...and called ahead of time to book the rooms. The staff told us one price on the phone and gave us a much higher price when we checked in. As we were checking in and complaining about the services the second assistant up front somehow assumed we were not going to stay the last two nights of our visit with them and rebooked our rooms for someone else...and wouldn't allow us to book the rest of our stay with them. We demanded to talk to a manager and were told she WAS the manager...we then demanded to talk to the owner and the manager on duty stated "what? So you can watch me get cussed out?!"... And refused to let us talk to them...then during the free breakfast in the morning...we arrived at around 9 a.m. to the breakfast room. As we were getting breakfast I was literally having food pulled away from me by the staff. I stated to them it was only 10 after 9 and the food was supposed to be out until 9:30 she replied..."yea...looks like the time changed today didn't it" FULL PLATTERS OF FOOD...taken up from me... Taken back by the remark and irrate that one of my daughters and wife didn't get to eat...we left our food where it sat and walked out...I have never seen such spitefulness and hatred towards guests...we will NEVER darken the doorway of the Clarion Inn again...and don't recommend it to ANYONE... We relocated ourselves to the Residence Inn by Marriott and it was AMAZING... and if the owner of the Clarion reads this...SHAME on you sir for not keeping a closer eye on your place of business...you should fire your entire staff

Stayed July 2014, travelled with family
Helpful?
12 Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 24 September 2014
Thank you for taking the time to write us a review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SC
Level Contributor
194 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

We stayed here before and it was fine. In fact, a great deal for the money. So we decided to stay here again. It was an emergency trip with no reservations, and we only needed the room for sleep. First night, we arrived about 10 pm, was fine but room had an odor. That morning, we figured out what it was. The AC was clogged and water was running into the carpet and was mildewy. We left early that morning and came back late that night for the second night, still smelled. |We checked out next day. Breakfast was horrible and there was only one attendant trying to do breakfast and the front desk. She even yelled at one person that she was the only one there. Bad situation, but not the customer's problem. With other alternatives, we will not be back.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank starketcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 24 September 2014
Thank you for taking the time to write us a review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, Maryland, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

I stayed here because the conference hotel for a meeting in Charleston was overbooked. This is well-situated, easy to reach even though it's across the river from Charleston. It is very clean, the pool is a real plus. The staff was very friendly, and it was about $25/night cheaper than the conference hotel.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fran_S_12_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriyaAP, General Manager at Clarion Inn - Mt Pleasant/Charleston, responded to this review, 16 September 2014
Dear Fran_S_12_12,

Thank you for taking the time to write us a review. We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Inn - Mt Pleasant/Charleston

Property: Clarion Inn - Mt Pleasant/Charleston
Address: 310 Johnnie Dodds Blvd, Mount Pleasant, SC 29464-2902 (Formerly Rodeway Inn Mount Pleasant)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Mount Pleasant
#6 Family Hotel in Mount Pleasant
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Inn - Mt Pleasant/Charleston 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Mount Pleasant, SC Clarion Inn(R) Mount Pleasant hotel is close to a number of popular area attractions, such as: Patriots Point Isle of Palms Beach Shem Creek Charleston Historic District Fort Sumter Visitors will enjoy driving across the Arthur Ravenel Jr. Bridge (Cooper River Bridge) that connects Mount Pleasant with downtown Charleston and is the only access point to the Sullivans Island barrier community. The Charleston Open Air Market and the charming town of Ft. Moultrie are also close to this Mount Pleasant, SC hotel. You are invited to relax in our picnic area and enjoy the many amenities at the Clarion Inn, Mount Pleasant hotel: Free high-speed Internet access Free continental breakfast Free coffee Free local calls Seasonal outdoor pool Business travelers will also have access to copy and fax services. In addition to standard amenities, all rooms have coffee makers, hair dryers, microwaves, refrigerators, irons with boards and cable television. Laundry facilities are located on the premises. Ample parking is provided and can accommodate most cars, trucks or buses. If you are looking for inviting accommodations and excellent rates, then the Clarion Inn, Mount Pleasant hotel is the perfect place to call home in South Carolina. Book a room with us today. ... more   less 
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Also Known As:
Rodeway Inn Mount Pleasant Hotel Mount Pleasant
Comfort Inn Mount Pleasant
Mount Pleasant Comfort Inn

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