We are SPG members and decided to spend our time here this year. We spent 27 days altogether and it is a nice little site with some friendly staff and helpful people however, housekeeping lets it down.
You should have towel change mid week and full clean every 7 days. We got towels the first week but poor standard of cleaning after a week. The shower wasn't cleaned and the toiletries weren't replenished. After 8 days I had to phone and request toilet rolls. After 9 days I phoned again and then on the tenth day demanded them and got them. After 14 days we got a good clean but then after 21 days the standard got even worse. No vacuuming, no clean shower, no replacement toiletries and 3 of the pillows where left in the middle of the bed without pillowcases. At this point I had a sense of humour failure and went to reception where a very helpful guy, Brian, helped us get things sorted out with the help of a lovely lady, Gladys, who did the cleaning to the highest standard I have experienced anywhere. However, I had asked to speak to the manager and he rang the next day and apologized for all the problems and if there were any further problems to let him know. That was Monday and on the Tuesday we collected the towels together for changing and put them by the door and there they sat all day, no towel change. Needless to say I haven't bothered to phone anyone as going to the top doesn't seem to change things.
Apart from housekeeping everything else is very pleasant. A nice pool area, lovely gardens with friendly Canadian Geese everywhere and turtles in the lake. The reception area staff are very friendly and the security staff are very pleasant. So come on General Manager sort out the problem area.
If your only after a short stay this is a good choice. If you are staying longer beware there could be problems.
- Official Description (provided by the hotel):
- Sheraton Broadway Plantation offers all of your at-home amenities needed to accommodate family members or just the two of you. All villas feature private balconies or patios, fully equipped kitchens or well-equipped kitchenettes, washers and dryers, and unlimited Wireless High-speed internet access. ... more less
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- Also Known As:
- Sheraton Broadway Plantation Hotel Myrtle Beach
- Sheraton Hotel Myrtle Beach
- Sheraton Myrtle Beach Sc
- Sheraton Broadway Plantation Resort
- Myrtle Beach Sheraton
- Sheraton Broadway Myrtle Beach