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“Cockroach Hotel”

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Sheraton Broadway Plantation Resort Villas
Ranked #12 of 209 Hotels in Myrtle Beach
Certificate of Excellence
Reviewed 21 July 2014

When we arrived there were cockroaches climbing the walls and on the counters in the kitchen, at least a dozen. We called the front desk at least 5 times before came to spray and they were very bothered by our calls. If one room has them they all do. Beware! you can bring these home with you if you do not take the proper precautions. Also....beware of the timeshare presentation. A very very high pressure sales pitch full of lies. They said 90 minutes but was 4 hours. I am a financial advisor, there is no way a timeshare would be worth it. The cost is passed on to your children if your estate can't sell it, it will cost you thousands to sell. Take five minutes to research before you attend. We did it for the show tickets......not worth it.

  • Stayed: July 2014
    • Value
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Thank njms1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Manager at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 22 July 2014

On behalf of the Management Team at Sheraton Broadway Plantation. we would like to thank you for completing your review on Trip Advisor. Our resort prides itself on providing relaxing, satisfying vacation experiences, yet in some cases, mistakes can occur. Rest assured that an internal follow up will be done to ensure that this will not happen again in the future. I have also notified the Sales Department Management Team regarding your experience.

Thank You

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464 - 470 of 877 reviews

Reviewed 14 July 2014 via mobile

The hotel itself is located in a great location where my family and I felt safe. Myrtle Beach has changed over the years, so staying along the Ocean Blvd strip wasn't as ideal as other reviews stated it is kind of suspect at night. But staying at the Sheraton was optimal. Broadway was right around the corner and walkable if you really wanted but with small children going across the busy multi lane hwy was safer when we drove. The staff was accommodating and the kids loved the pool. I didn't have a chance to do the miniature golf, but it is available on the property as well. My only complaint was the cleanliness of the villa when we arrived. There were spiders and bugs in the suite. I would recommend the suites be treated soon. Also the shower head popped off when the water was turned on, but maintenance took care of that and the broken deadbolt within a few hours. Lastly the shower curtains were filthy with dirt and mildew growing on them. Outside of that the hotel was nice.

Stayed: July 2014
1  Thank Shawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Manager at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 15 July 2014

Thank you for choosing Sheraton on your visit to Myrtle Beach. We strive to make every guests stay a pleasant one and we are happy to hear that your family had a wonderful time. Rest assured that we have addressed the concerns mentioned and thank you for bringing this to our attention. We look forward to having you stay with us agin in the future.

Thank You

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Reviewed 13 July 2014

We had a fantastic vacation week at the Sheraton Broadway Plantation in Mrytle Beach! This property has all the luxuries of home in a 5 star resort. The pool area is relaxing, convenient, clean and totally enjoyable. The premium room is updated, immaculate and has everything you possibly need while staying there. The grounds of the entire property is maintained to perfection and it seems like the staff never stops working to keep it that way. From check-in to check-out the staff is extremely accommodating and we hope to be visiting again real soon.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank BonnieLanokaHarbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front office Mnager at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 15 July 2014

Hello Bonnie,

Thank You for taking the time to complete your review on Trip Advisor. We appreciate the comments regarding your stay. We are glad to hear that your family enjoyed the trip and we look forward to having you stay with us again in the furture.

Thank You

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Reviewed 8 July 2014

Our accommadations were superb! Very clean and comfortable. Beautiful lanai overlooking pond with fountain. Lovely grounds with pools and fun activites for kids. Information on daily activities and surrounding sites enabled us to discover so many fun places to go and restaurants and cafes to enjoy. One of the best vacations we've ever had!

Room Tip: Choose a room with a lanai that has a view of the ponds and fountains.
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  • Stayed: January 2014, travelled as a couple
    • Value
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1  Thank PegandGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Manager , Sheraton Broadway Plantation at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 10 July 2014

Thank you for your kind review regarding your stay and we are so happy that your family had an awesome time with us. Sounds like you had a great stay and we look forward to having your family stay with us again in the future.

Thank You

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Reviewed 6 July 2014

First of all, I booked 5 rooms for a July 4th family get together. Thankfully, they all ended up in the same building. I did not know that there are different sized one bedroom units. The ones given to me were the small ones. No balcony or porch. Resort would not even do an upgrade for one of the 5 units as a courtesy. Wish there were king beds, not queen!

Secondly, after an 8 hour drive we arrived at 2:30PM. Check in was at 4:00. Our room was not ready until just after 5:00PM. This is a huge place, and they must have staffing issues. Effectively, we lost the first day, and since check out is at 10:00AM, you also lose the last day. Our 7 day vacation, quickly became 5 days.

Security was excellent. Every vehicle has to drive by a live guard. Elevators were super slow and HOT.

No breakfast opportunities exist on the property. There was a pool bar, only open for lunch. Kitchen did have a full size refrigerator which was nice.

Our rooms was really not ready when we got to it. We had no TP, Kleenex, no sheets for the sleeper sofa and no trash can for the kitchen. Eventually these things arrived. The TV's are nice, but they operate in slow motion. They were hard to turn on, would not remember the last station, the remote had to be aimed in a certain way, and I would now never buy a Phillips TV!

The place is nice and quiet and the pool area was great, especially for the kids. The house rules explicitly say "no saving chairs", but nobody enforces this so the early birds grabbed the best pool chairs and tables with a towel, then didn't show up until late morning or early afternoon. They need to either get rid of the rule or enforce it. The pool music was too loud as the tables with umbrellas surround it. Staff did lower it, but then others raised it and it became an annoying game. There needs to be more umbrellas and/or shade area for adults.

The resort is perfectly located and convenient to the big Mall, the airport and the Broadway entertainment area.

Room Tip: If you want a balcony and porch, you need the large (premium) one bedroom unit. Ground floor units h...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
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3  Thank OpinionGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Mnager, Sheraton Broadway Plantation at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 10 July 2014

we have read your comments from your survey and we apologize for the delay n the readiness of the villa. We strive to make sure all villas are available at 4pm but some times issues arise. Thank You again for taking the time to complete your survey and we look forward to your next stay with us.

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Reviewed 5 July 2014

We have to use this resort with our time share that we purchased. The location is great, blocks from the beach, shopping and many shows. This is our second year at this resort. Both years something was broken. Staff is friendly when the problems are addressed. The ducks, and geese are fun to watch and feed just watch out for the poop. We took advantage of the outdoor propane grills this year. The grills where nice and a good way to meat other guest. The pools are mostly for young kids. None of the pools are over four feet. Plus they have two extra section just for little kids. Which is great if you have little kids, but we don't. You can not go to the pool and actually swim because nothing is deep enough. This also brings up the fact you can't get any relaxation at the pool without little kids all over the place splashing you. They have activities set up during the day, but almost everything is for ages 12 and under. This also leaves our teenagers out. This place needs some upgrading big time. Especially for the price we have pay. Not worth the money.

Room Tip: We never have a choice of room location
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank angiea769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Mnager, Sheraton Broadway Plantation at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 10 July 2014

Thank you for your review on Trip Advisor. Our Activities Director strives to have activities for all ages while you are here and we are sorry to hear that these did not suit your family. Thank You again for the comments and we hope you choose to stay with us again on your next visit to Myrtle Beach .

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Reviewed 4 July 2014

I came here for the week leading up to July 4th with my wife, 4 year old son, and 14 year old brother in law. This is an awesome place for families! I probably would not come here if I did not have kids or was looking to enjoy the beach. The reason I say this is if you are a couple you have to deal with hundreds of kids in the pool area. Plus most of the pools are 3 feet deep and at the deepest point 4 feet. Again, I liked this because my son is 4 years old and learning to swim. The beach is 2-3 blocks away, but to go to the beach you have to bring a ton of things, pack up a car, find parking, and to me it is more hassle than it is worth.

The pool is incredible with a kids area featuring a pirate ship with 6 slides and an octopus with a few slides. The lazy river is fun, but small. My son loved it, but I don't think most adults would because of how crowded it gets. My son had never seen an indoor pool and he really liked this area. There are a few more pools as well. We did eat one meal at the pool and found it to be mediocre, so we did not eat any other meals at the pool.

The fitness area consists of three treadmills, two elliptical machines, and some free weights.

The WiFi access is great. It even works in the pool area, so I was able to stream music there.

Despite not being close to the beach you are extremely close to Broadway At The Beach, the Myrtle Beach Pelicans baseball park, and grocery shopping.

My son really loved the hotel and what Myrtle Beach has to offer. There is so much to do within the hotel area including an activities guide like you would see on a cruise ship. The grounds were beautiful! I would definitely stay here again.

I am giving this hotel 4 out of 5 stars. I am taking away one star because when we arrived at the room it was not as clean as I expect a hotel to be. The fan had dust bunnies coming off of it, there was dental floss on the toilet, and only a partial roll of toilet paper with one back up roll. I did call management and they took care of it immediately. Then we had a good stay.

Stayed: July 2014, travelled with family
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Front Office Manager, Sheraton Broadway Plantation at Sheraton Broadway Plantation Resort Villas, responded to this reviewResponded 10 July 2014

Thank You for taking the time to complete your review on Trip Advisor as we value the comments from our guests. We apologize for the initial issue with the cleanliness of the room but are glad to hear this was rectified to your satisfaction. We are glad to hear that your family enjoyed your stay with us and we hope you choose Sheraton again when you return to Myrtle Beach.

Thank You

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Broadway Plantation Resort Villas

Address: 3301 Robert M Grissom Pkwy, Myrtle Beach, SC 29577-6402
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Myrtle Beach
#17 Romantic Hotel in Myrtle Beach
#42 Family Hotel in Myrtle Beach
Price Range: £82 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Broadway Plantation Resort Villas 3.5*
Number of rooms: 321
Official Description (provided by the hotel):
Sheraton Broadway Plantation offers all of your at-home amenities needed to accommodate family members or just the two of you. All villas feature private balconies or patios, fully equipped kitchens or well-equipped kitchenettes, washers and dryers, and unlimited Wireless High-speed internet access. ... more   less 
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Also Known As:
Sheraton Broadway Plantation Hotel Myrtle Beach
Sheraton Hotel Myrtle Beach
Sheraton Myrtle Beach Sc
Sheraton Broadway Plantation Resort
Myrtle Beach Sheraton
Sheraton Broadway Myrtle Beach

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