I like the location of this hotel, the amount and type of pool options they offer, and the services you can get (like food delivered right to your lounge chair). Our view was great (of the sand pool and ocean), room was clean, bell hop was nice and helpful. We did not purchase the internet as we heard horror stories on here but our cell service was good so we just used our cell network for the 4 days we were there. We got maid service one time during our stay. I was excited to take our son to the waterpark next door (at the Embassy Suites), so the morning we wanted to go I called down to the desk and asked how to get the shuttle for the waterpark etc..I asked if we needed to have anything to show that we were hotel guest etc...and she said no. So, we headed down and asked valet to send for the shuttle. He asked where we wanted to go and we said the water park. Shuttle shows up and takes us to Kingston Plantation and drops us off at the rec center. We checked in at the desk only to be told that was the indoor pool, not the water park. We also found out you have to have wrist bands to get into the waterpark which you are supposed to get at check in but we did not get them! So we had to page the shuttle to come back, take us back to the Hilton, get our wrist bands, then call another shuttle to come back and take us to the actual water park. This whole process took 45 minutes and we had an inpatient 4 year old with us the entire time! Finally we got to the water park at 9:45 only to be told they don't open until 10! We waited in the sun until 10 on the dot when they opened. We got a great seat with an umbrella and I will say the water park was fabulous! Perfect for the kids with two small water slides, dump bucket etc...water depth was 1 foot I think? The also had a tiny baby pool and a lazy river. We went here two days in a row and loved it. Now, flash back to the wrist band ordeal....when we entered the water park they put a different band on my son's arm and cut the one from the Hilton off! What a waist! Only one complaint about the water park: Too often the lifeguards were standing around in groups, laughing, chatting, taking selfies, flirting etc...and not watching the kids. I'm sorry but cell phones should not be allowed on the job when you are in charge of children's lives. Imagine our surprise when we called the shuttle to return us to the Hilton and were told we couldn't get into the shuttle unless we were 100% dry! Couldn't even be damp! Maybe someone should have told us this BEFORE we went?! Finally we made it back to the Hilton and spent the day enjoying the sand bottom pool. While there we used the ice cream shop, restaurant and bar (used my debit card instead of charging to room). Upon checking my bank account I was shocked to see that each time they swiped my card they charged me for MORE than the actual bill was. They were charging anywhere from $2-4 more than my total each time I used my card. When I questioned them they said they do a pending charge for more than you actually owe to make sure you have the money, then in a few days they will cancel those charges and only charge you the amount you actually spent. That is what eventually happened, but I feel there should be a notice that you will initially be charged MORE than you owe. Even though it was a pending charge only, my bank still deducted that amount of money from my account, then had to put it back several days later. Also, I called the front desk and asked about this and was told someone would look into it, but no one ever followed up with me or bothered to call me back so I had to get a manager when I checked out. My son left a huge bag of sand toys, goggles etc...under his chair at the pool the day before we left so when we checked out I asked if it had been turned in. I was told they couldn't check because everyone was in a meeting (but there were 4 people standing at the desk chatting and none of them could apparently go check lost and found for me). I was told I could call later and see if they had them, then pay to have them shipped back to me if they were found. Are you kidding? Pay to have them shipped back when I was standing right there asking for them?! At this point I was too frustrated to deal with it anymore so I left without the toys.
Clean hotel. Great location. Bad service. Overcharging without notice. Oh, and you have to pay to park your own car here to the tune of almost $10 a day!
- Official Description (provided by the hotel):
- Hilton Myrtle Beach Resort is located at the north end of Myrtle Beach, SC. Our hotel offers luxurious accommodations featuring private balconies with ocean views. Hilton Myrtle Beach Resort also features golf, tennis, and a conference center perfect for groups of all sizes. All guests can enjoy access to Splash Water Park located at our neighboring sister property Kingston Plantation Resort. ... more less
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- Also Known As:
- Hilton Myrtle Beach Hotel Myrtle Beach
- Hilton Hotel Myrtle Beach