my family is on vacation at myrtle beach. Our hotel is right down the road from this location. We stopped there one evening to grab something to eat to take back to the pool with us. My mother-in-law ordered a whopper with cheese. She had to repeat that she wanted light condiments on her sandwich three times, and after the guy working the drive thru still couldn't understand her, she just told him no ketchup or mayonnaise. when we got to the pool, we started to eat and realized that they had not put cheese on her sandwich. We took it back and she explained to the MANAGER working the front counter what had happened. The manager then accused my mother-in-law of not ordering what she actually had, and brought the guy that had been working the drive thru up to the front counter to verify what had happened. he basically called her a liar to her face and the manager insisted that she did not order cheese on her sandwich and proceeded to charge her extra for it. They finally remade her order, but not without screwing it up again. They gave her fries instead of onion rings. Several days later, my husband and daughter were out and decided to get a burger. Since the only fast food places in this area were here and McDonald's, we decided to give it one more shot. We ordered two combos and a chicken nugget kid's meal. We also got a three piece of the buffalo chicken strips to try. We had to wait about five minutes before anyone even came to the window to take our payment, and then another ten minutes for our food. Before we left, we checked to make sure everything was in our bag that we ordered. When we got home and started eating, our fries were hot and fresh but that was about it. Our chicken sandwiches were old, as was our daughters nuggets. On top of that, they didn't even give us the buffalo strips. They were regular chicken strips. As a former manager of a fast food chain, I can honestly say this is unacceptable. I understand that everyone makes mistakes but this staff really needs to get it together. If you can't put together a simple food order, maybe you should consider another place of employment.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.