i had never stayed at The Diplomat before and booked a last minute stay for this past weekend 7/26 to 7/28. Due to such high occupancy everywhere the only way i could stay was to use one room 1st night and move to a 2nd room the following night. This was more than fine as I just need a getaway. I drove from Tennessee friday night and arrived about 10pm. When i arrived the night staff Bob informed me that we had a problem, my room had been double booked somehow but for me not to worry they were finding me something. I immediately was worried as I had traveled by myself and based on how many calls it took me to find something on Wednesday I knew that very little was available. I am also in the vacation rental business as I work for a cabin rental company in Pigeon Forge, so i know mix ups can happen so i did my best to stay calm and wait. After over an hour he had still not been able to find anything. He called place after place with no luck. At one point he locked the office up and walked to 2 different hotels because they would not answer the phone. Still nothing. He finally found a place with a room but was over $100 more for the one night than what i was paying. He told me they felt so bad and wanted to make sure that i had a place to go so they gave me the difference in rates to go pay the other hotel for the night. I was so thankful and went to the next hotel knowing I at least had my room for Saturday there. Upon arrival at the hotel with the room, I checked in at the El Dorado. The check in office smelled horrible but they seemed busy so i thought it would be ok. I went to my room to see it 1st. When i opened the door i almost gagged it smelled so bad, Nasty, mildew, cigarette, urine smelling dump. I am not overly picky, old or not i can stay places if they are clean. Knowing i didn't have many choices i at least thought if the bed was clean i could force myself to stay. I pulled back the comforter and there were 3 separate urine stains on the sheets. I left the room and want back to the front desk. While this was happening Bob from The Diplomat called just to check on me. I explained how bad it was but the clerk was going to show me another room. He told me to keep in touch if nothing changed. The 2nd room i was shown was worse than the 1st! I called Bob back almost in tears asking him to please help me find something else. I got my money back from that dump el dorado and called Bob. He had finally found me one room at another place, slightly more but nice and clean. He had them hold it for me until i could get there. It was much better and i checked in for the night after 1am. So Bob did everything possible for me and went out of his way to help me from 10pm until after 1am in the morning! Upon arrival the next day The Diplomat for my true stay for Saturday night, I was greeted warmly, the 2 ladies at the desk were wonderful. They were apologetic and kind. That means a lot to someone traveling after such a bad night. I checked in and almost cried i was so happy with my room! It was perfect- exactly what i wanted when i think of a beach room. It was very clean, the tv was a flat screen, had a mini fridge, bed was comfortable, 3 pillows instead of only 2, smelled great, ocean front balcony- room 217. The descriptions say that all rooms are smoking rooms and i am a non-smoker. My room was so clean and smelled so good that I didn't even need the air freshner I brought just in case. I didn't want to leave, i was so comfortable there. It is an older motel but for what they offer and the price and the great staff, I will choose them again 1st for my next trip. Great location, ample parking, everything you need for a vacation. Thank you again to Bob and the other wonderful ladies! I will be in touch soon and you can plan on seeing me again at the Diplomat. Save my 217 for me :)
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- Also Known As:
- The Diplomat Hotel Myrtle Beach