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“Great customer service!!!!!”

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Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Ranked #15 of 207 Hotels in Myrtle Beach
Certificate of Excellence
Columbia, SC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great customer service!!!!!”
5 of 5 bubbles Reviewed 16 February 2014 via mobile

Thanks Mrs Pat. Front desk Clerk and Chief Peter for the most outstanding service ever. We had eleven members of our family staying l at this location at one of the villas and were told we weren't allowed breakfast. And had to pay for all of us to eat out after a mix up in our reservation. After making Mrs. Pat aware she walked us around to the dinning area and spoke to the kitchen staff and they opened up the buffet for the whole family for full breakfast on Sunday. Will never forget this. Thanks from out family to yours always.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 3dlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (297)
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English first
Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 January 2014 via mobile

This was our first trip to Myrtle Beach and we struggled as to whether we should stay at the ES or the number one rated hampton inn.'?! So glad we chose ES!! We had the beautiful pools hot tubs, beach and most importantly a bartender at our feet! The beach was private and not a mob of people all over to dance through I was even happier at the great number if life guards patrolling the beach!! Our umbrella and chairs were neatly set up for us each morning and clearly marked with our name!! The life guards were friendly, helpful and plentiful! We had it all here!! Sun, sand, piña coladas and tons of great fun and memories! We loved it so much, we rebooked for July 2014 as soon as we got home! For us, ES made Myrtle Beach the favorite place for us as all we wanted or needed was right there! We had a splash view/ocean view room as well and it was worth the upgrade! Can't wait for our repeat vacation ! The staff everywhere were polite and attentive! No stress here!!

Stayed July 2013
Helpful?
2 Thank JoeMamaIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somewhere far from tahoe
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

We have stayed here before and although our room was great, customer service was lacking. breakfast was great, We lost one of our keys and was in a hurry so we called front desk. No problem they said they would send someone up. 15 minutes later no one came. I watched the clock only because we had a lunch date. So we have to drag everybody down to get a key and back up. I understand if this were a busy time then it might take awhile however, this was right at after Christmas and hotel was empty. Also we had left an itunes gift card in our room after checking out. I called the hotel to see if housekeeping had found it. It took 2 days for someone to call me back. With no they had found one. I understand that someone may have not even know what it was but why the delay. Also another small complaint-We were leaving the room and my husband noticed 2 dollars on the night stand and he said pick that up. Well we were in a hurry and said it will be fine. After returning and house keeping came the 2 dollars was got. Again not a big deal maybe they thought it was a tip. And maybe they needed it. But little thing add up and next year we will try another place.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coloradorbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

My wife and I have been going to this Embassy Suites regularly for over ten years. It is a great beach-ocean resort, and is located near restaurants, shopping and amusements. The check-in area underwent a complete upgrade which adds to the beauty of the hotel. (They even added a Star Bucks coffee bar!!) What a great place! The staff is Superior. We arrived a little early and the front desk agent, Michelle, went ahead and upgraded us to the top floor with an ocean view room that provided us with a great view of the ocean as well as the Apache Pier. Yes, it was cold to walk on the beach, but the we had it all to ourselves. The breakfast was outstanding and the free happy hour was a great way to end the evening. We did not want to leave. : )

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tom312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Milford, Connecticut
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

This is a beautiful report area. The 4 bedroom 2400 square foot condo was open and specious and provided plenty of room for 5 adults and 4 children over the Christmas holidays. The grandchildren enjoyed the indoor pool and attractions in the local area. The unit was clean with modern furniture and ample kitchen equipment for cooking meals. It was the off season and the rates for this large unit were unbelieveable. We would definitely consider this place for a family holiday again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Hill
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

Just got home from spending a week there. Great breakfast and managers reception. Beautiful ocean views. The room was a corner room and larger than most. I got the reservations in September and got a great deal. We will go back. Very convenient to everything.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timmie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 25 December 2013 via mobile

The incredibly friendly staff is what I'll always remember from my visit to this property! Stayed here three days over Christmas and the entire staff was customer focused. The suites appeared to have been recently redecorated and were very nice. My only complaint would be the buffet at breakfast. The omelet station is your best bet here!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank NcJojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort

Property: Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort
Address: 9800 Queensway Blvd, Myrtle Beach, SC 29572-5266 (Formerly Embassy Suites Myrtle Beach at Kingston Plantation)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Myrtle Beach
#6 Business Hotel in Myrtle Beach
#8 Romantic Hotel in Myrtle Beach
#11 On the Beach Hotel in Myrtle Beach
#34 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Myrtle Beach-Oceanfront Resort 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Embassy Suites Myrtle Beach Oceanfront Resort is the perfect place for family vacations, conferences and groups events, and even romantic getaways. The Embassy Suites offers luxurious two-room suites, and the resort features a golf course, tennis, Splash Water Park, oceanfront dining, and a full activities schedule during the summer months. Join us for your next Myrtle Beach Vacation. ... more   less 
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Also Known As:
Embassy Suites Myrtle Beach At Kingston Plantation Hotel Myrtle Beach
Embassy Suites Kingston Plantation
Kingston Plantation
Myrtle Beach Embassy Suites

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