Stayed two nights over the busy July 4th Holiday weekend. I was REALLY nervous about the stay here because I booked my room prior to ANY reviews having been written here on TripAdvisor. Because they were billing themselves as NEW, and GRAND OPENING, etc, I figured it would be wonderful. Thennnn the reviews started showing up and they did not look good. We almost cancelled and rebooked elsewhere, but decided to keep the reservation and hope for the best. We had booked an Oceanfront room for a great rate and prior to arrival I had emailed the GM and requested a room on any floor except the first (I wanted to see the SEA when I sat on the balcony and looked out, NOT swimmers in the pool).
We arrived at 10:00am and I was not expecting to be able to check in at that time. But we arrived that early so that we could maximize our time there by getting out to the beach early since we were spending just two nights. The property consists of three buildings and they're not exactly high-rise. The exteriors appear to have been painted and to me, don't look bad. Many properties there are old and may have been neglected through the years. But they're still in the midst of some of their renovations at the Palmetto Shores and, in fact, they were working on replacing a door when we were there.
Upon arrival I stood in line to speak to someone at the front desk to let them know we were there, and also because in the parking lot that we parked the car, we noticed hanging tags in windshields with the hotel name on it, and there were signs posted that said if you weren't a guest of the Palmetto Shores your car would be towed. I wanted to get one of those hanging tags for the car so the car wouldn't get towed. When it was my turn to be helped, the woman was very pleasant and told me that I could come back at 11:30am to do the preliminary check in, and then they'd call us when the room was ready. She also said that we didn't need a hanging tag for the car, that they wouldn't tow it. So we then walked back across the street to get our stuff to head out to sit on the beach and I noticed that EVERY car had a hanging tag. So back inside I went and spoke to someone else who did give me the hanging tag. This made me feel better. Walked back across the street to hang the tag, then went out onto the beach. About 12:00 I went back into the lobby to do the preliminary check in with the same lady I had spoken with earlier. She proceeded to give me a balance due that did not match what I had been told when I made the reservation, and that I had on my confirmation. I told her it should be $XXX, and that I had the confirmation letter in the car, did she need to see it? She said she'd have someone fix it, but that if it wasn't any problem to get the confirmation letter, that would be great. Back across the street I went to the car to retrieve the confirmation letter. Once back in the lobby, there was someone there adjusting my rate to what it should have been as I approached the counter. Got that all straightened out, thankfully, and I was SO thankful I had remembered to bring the confirmation letter with me. TAKE YOUR CONFIRMATIONS! After she did the preliminary check in, she said I could come back in an hour and a half and the room should be ready. She also let me know of the $50 deposit that would be added to my credit card (that has since been removed). They also provided us a temporary key to use the restrooms in the lobby since we were going out onto the beach.
So around 1:30 my partner went to check to see if the room was ready, and they told him it was. We had been assigned 325 in the Sands building (middle building...I think Waves is the main building, and Coral was the other building). He went to check it out, only to find unmade beds, towels still on the bathroom floor and trashcans overflowing. Obviously this room had NOT been prepared even though they had been told it was ready. So back he went to the front desk to let them know, and they told him they would put us in a room that WAS ready, 421. So he was given new keys and went to check that out and it WAS ready. He came back down to the beach to let me know, and we went to get the rest of our stuff (back across the street to the car) to take to the room.
The room was renovated and it was definitely acceptable. New paint, new comforters, possibly new carpet. Some parts of the room were still rough, but I'm sure it was an improvement over the property's previous existence as "The Poindexter". The A/C worked great (except a tad noisy, but I'd rather have a little noisy than A/C that didn't work!), and the shower was THE most pressure I've had in years, and THE hottest water. I couldn't turn it off after the first shower because I loved the pressure! Flat Panel TV, DVD player, full size fridge, microwave, coffee maker, iron. The balcony was an ok size, not overwhelmingly big, but I was glad to have it. If you like to watch TV in the evenings, be aware that they had very few channels to choose from...maybe 12-14? Definitely lacking there. The next day, housekeeping cleaned our room promptly. No complaints there. Three pools, middle pool is the kids play area. Plenty of lounge chairs, great beach access, walking distance to Pier 14 and the Boardwalk. Small fitness area, I think I saw one washer/dryer, and a foozball table in the "gameroom".
As far as the parking, it's across the street as everyone has mentioned. If that's full, there's another lot beyond that across another secondary street. And if that's full, they also utilize the first three rows on the other side of the Mamma Mia Restaurant (the restaurant separates their main lot from the three rows in the other lot). Parking was a little tight in the main lot (definitely worried about dings to the car, but none happened, thankfully). And because it seemed to always be full, we hesitated to take the car out to do anything, even drive to dinner. But we did drive to dinner at Olive Garden the first night (and realized after we got there that it was close enough that we could have walked there, but didn't realize it), and did find a space in one of the three alternative rows when we came back. Didn't take the car out the next day at all.
Check out on July 5th was a breeze at just before 6:00am.
All in all, this was a great value for the July 4th weekend at a total of $245 including tax for the two nights, Oceanfront. A sigh of relief on my part, too, since it wasn't a disaster like I thought it might be. While it's no Ritz Carlton (most properties there in Myrtle Beach aren't), it turned out to be pretty good. The location was great, staff was friendly and helpful, pool areas were clean and maintained, and the accommodations were more than acceptable. While I might like to try a different place the next time I visit, I would not go out of my way to avoid this property.
- Official Description (provided by the hotel):
- Welcome to the new, completely renovated, Palmetto Shores Myrtle Beach; centrally located to all the amenities the Grand Strand offers. No matter what season you visit, there will be tons of activities to keep you busy. You’ll find wide spans of pristine sandy beaches outside of our three oceanfront towers where our guests have a wide range of options from ocean-front rooms and efficiencies all the way up to 4-bedroom suites. ... more less
- Also Known As:
- Palmetto Shores Oceanfront Hotel Myrtle Beach