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“Customer Service Delight”

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Sheraton Myrtle Beach Convention Center Hotel
Ranked #44 of 208 Hotels in Myrtle Beach
Durham, North Carolina
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Customer Service Delight”
Reviewed 26 March 2013

This is our second stay at this hotel. The customer service is exceptional. The rooms are well appointed and very clean. If you can, request a room with an ocean view. The city view rooms provide a bland vista. The ocean view rooms remind you why you are in Myrtle Beach.
I would give this five stars except that you have to walk outside to get from the parking garage to the hotel.

Room Tip: Request an ocean view room.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank perpetualtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 5 April 2013
Good afternoon perpetualtravel, thank you so very much for leaving us a great review! We're very happy you enjoyed your room & stay with us. We do hope you will come back soon & be our guest. Have a wonderful day, Juli Pray-Revenue Manager
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972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
Atlanta, Georgia, United States
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 March 2013

The staff at the Sheraton was very firendly; we got in very late and there was this crazy girl at the counter complaining there was no kitchen in her room (this was not the sort of hotel that would have a kitchen) and I had to wait a while to check in. The lady at the front desk offered me free parking for the inconvenience! Also, I lost my car key while I was there and the entire staff was very helpful in trying to find it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 5 April 2013
Good afternoon Andrea G, thank you so much for leaving us a great review! We're thrilled that you enjoyed your stay & found our staff friendly & helpful. We hope to have you back with us soon & have a great day! Juli Pray-Revenue Manager
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New York City, New York
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 March 2013

This hotel is not right on the water as many of the other large hotels are and honestly I think that makes it better. While water view rooms at the other hotels would have a view of darkness at night, this one has a great view of the whole strip of Myrtle Beach with all its lights and attractions. Its only about 2-3 blocks from the beach so definitely a reasonable walk. The room was clean and comfortable with the only minor complaint being that of a bed that was a bit too soft for our liking, though that's only a concern for those that enjoy a firm bed. The staff was nice and professional and there is an attached parking garage that is fairly convenient.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimDog77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 22 March 2013
Good afternoon TimDog77, thank you very much for leaving us a great review! It is very nice to hear how our guest feel when they stay with us & to receive feedback. It is our hope that you will come back soon & stay again. Have a great weekend, Juli Pray - Revenue Manager
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New Jersey
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 March 2013

We stayed here from 3/15-3/17/13 for a cheerleading competition. Al staff members were courteous and efficient, from check in/front desk, to housekeeping, to the bellmen and the coffee shop. The proximity to the convention center was so convenient, yet just a few blocks from the beach as well. The room was clean and comfortable with ample counter space in the bathroom.

It was easy to get a taxi to get anywhere and the fares were reasonable-take note, there's no additional charge if the children you are with are 14 and under.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kids3dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 22 March 2013
Good afternoon kids3dog, thank you so very much for taking time to write us a great review! We're thrilled that you enjoyed your time here with the Cheer Limited competition & as a guest of ours. We do sincerely hope that you will stay with us again for next years competition & even before if you need a vacation. Have a great day! Juli Pray - Revenue Manager
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Breckenridge, Colorado
Level Contributor
123 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 18 March 2013 via mobile

The Sheraton hotel is conveniently located about a mile from the beach. The hotel is modern, spacious and extremely clean.

Booked a room on a incredible spring break discount. The room is spacious, well furnished and modern. Great job done keeping everything looking great. My room overlooks a forested area- perfect !

I booked in an hour earlier than expected but was quickly helped and booked in by the concierge. Job well done. Only found valet to be slow- I parked in front of the lobby and had to walk in to find them. I expected them to offload my 4bags and bring it up to my room. No such luck- did it myself.

In their defense the hotel was busy. But something to look at. I always prefer to be greeted and all my bags taken as I pull up. I'm tired enough from traveling

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilddawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 22 March 2013
Good afternoon Wilddawg, thank you so very much for writing us a fabulous review! We appreciate your feedback & apologize for the delay with valet & bell services. We do sincerely hope that you will come back & stay with us soon. Have a great day! Juli Pray - Revenue Manager
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Charlotte, North Carolina
Level Contributor
88 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 March 2013

I spent two nights at this property. I was upgrade to a junior suite, which included a living area and private balcony looking out to the beach. One warning is that this hotel is about 4 blocks or so walk from the oceanfront.

Given this is a convention center property it is very busy. It can take time waiting on elevators, especially this trip with one of four not function during my two night stay.

The one bad part about this hotel is the parking deck. The deck is the only parking and it is really not convenient to the hotel. It is not connected to the hotel, so you have to walk through the main driveway area to get between the hotel and garage. This may not be a too bad, expect this place is busy and the amount of vehicle traffic is heavy.

I did not utilize the restaurants or meeting facilities. I can say that they had multiple food options and even a little coffee / pastry shop. In addition, they have a nice gift shop with drinks, snacks and those items you left at home.

Overall, a good stay and would stay at this property again, when in MB. Even though it is 4 blocks to the ocean, the big attraction is not having to get stuck in all that Ocean Blvd traffic trying to get to and from your hotel.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lv2CtheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 21 March 2013
Good afternoon Lv2Ctheworld, Thank you so much for taking time to write us such a fabulous review. We are so delighted that you enjoyed your stay with us. We appreciate the feedback on the garage, & the elevator challenges. We sincerely hope this won't defer you from returning & being our guest again. We are happy that you enjoyed your upgrade & had great sleep quality. Thanks again & hope to see you soon. Juli Pray - Revenue Manager
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Level Contributor
175 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 11 March 2013

The room was very nice and clean. Nice decor. The parking is not the most convenient and cost $8.00. Our room was in a location we would walk out the door to the fitness center and swimming pool. The fitness center was larger that most I have seen anywhere.. The pool was heated and well maintained. The web sight we booked from saved us about 50 on the room. The beds had four pillows on each bed. The pillows were of a very high quality. Would stay here again. Usually waterfront wins out but if that is not required, stay at the Sheraton.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 123manipulator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, 12 March 2013
Good afternoon 123manipulator, thank you so very much for taking time to write us a great review. We're thrilled that you liked our fitness center which is Core Performance by Sheraton, along with our sweet sleeper pillows & indoor heated pool. These are definitely great amenities to have & we're excited when our guests mention how much they like them. We hope to have you back to stay with us again real soon. Juli Pray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Myrtle Beach Convention Center Hotel

Property: Sheraton Myrtle Beach Convention Center Hotel
Address: 2101 N Oak St, Myrtle Beach, SC 29577-3119
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Myrtle Beach
#48 Family Hotel in Myrtle Beach
#49 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Myrtle Beach Convention Center Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
The Sheraton Myrtle Beach Convention Center Hotel is attached to the Myrtle Beach Convention Center, for a combined total of 200,000 sqft of conference space. We are also only 10 min from MYR. ... more   less 
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Also Known As:
Sheraton Myrtle Beach Hotel Myrtle Beach
Myrtle Beach Sheraton

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