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“Great Stay At Best Western Grand Strand, Myrtle Beach, SC”

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Best Western Plus Grand Strand Inn & Suites
Ranked #20 of 209 Hotels in Myrtle Beach
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
1
Reviewed 2 December 2013

The Grand Strand has a long reputation of excellence in service and cleanlimess and they did not disappoinnt us on our latest trip. This is the place to stay in Myrtle Beach, SC!!We really enjoyed the staff and service we received during our stay. Great people and great place.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
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1,178 - 1,184 of 2,029 reviews

Reviewed 30 November 2013

I really like staying here the people are wonderful beds the best ocean front rooms out of this world great breakfast they keep the rooms clean give you what you ask for if they can with in reasonable can't go wrong by staying here this is my choice Teresa

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

This hotel has several separate buildings and we stayed on the Ocean-side building that was right on the beach. The room has a well equipped kitchenette with stove/oven, full size microwave, medium refrigerator, sink and dishes, cups, glasses and utensils for 3-4 people. We found that in Myrtle Beach you will not use most of those amenities as there are so many good restaurants. The beds are on the soft side so if you like firm mattresses you will be disappointed and vice versa. The major downsides we found on our trip in November was that the advertised "Continental Breakfast" was not provided and delivery of a limited number of items to the room has been substituted because of the number of visitors, most likely. However, this is not working well at the oceanside building where deliveries were late and eggs/sausage arrived cold (good thing there was a microwave in the room). Limited selection meant that when we ordered eggs/sausage the menu limited the number of items for delivery so that you could not add any carbohydrate like a waffle, toast, bagel or cereal. Since we had packed some bread from home to take to our relatives we were at least able to make toast once we got some butter from our restaurant where we had dinner the first evening upon arrival for a 3 day stay at this hotel. Would not recommend this hotel during the off-season unless they change their breakfast policy or reduce rates accordingly to make themselves competitive with the many, many, many other properties offering very low rates at this time of year. Not sure what criteria Best Western uses to rate a hotel as a "Plus" since our experience was more a minus.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 9 December 2013

Once again, I am always grateful to hear what guests have to say about our property, and appreciate your effort to write a review. I am very sorry, though, that your breakfast experience was anything less than exceptional. As I mentioned in our emails, the first day of your stay was the first time that the breakfast attendant on duty had ever done deliveries, and she ran into a few problems while trying to get your food to you. I am very sorry that this resulted in you receiving your breakfast late, and especially that it was cold upon arrival. The menu you received, also, should not have been restricted as it was, as relayed in your email. I can assure you that we typically offer guests the full range of our breakfast items at all times of the year.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have done a delivery system for several years successfully, usually when there are only a few guests staying at the hotel. However, since the experience did not work out for your party, we will not attempt it again. From now on, we are offering our full continental breakfast to guests during the winter seasons. I hope that this will enable us to remain, as you say, competitive during this time of the year.

Again, thank you for your time. I hope that we may earn your repeat patronage here at the BEST WESTERN PLUS Grand Strand Inn & Suites. We would love to see you again, and have another chance to serve you an excellent breakfast.

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Reviewed 26 November 2013

Issues with this hotel.... 1. Please be aware that this hotel requires 7 days notice for a cancellation and, get this, if you have booked for say 5 days you will NOT be able to check out before those 5 days are up without paying the full 5 day charge (?). 2. The palm trees that are on the grounds of this hotel are nice, but if the company hired to trim these trees shows up at 5am.....not so nice. p.s. where is the INS when you need them ? 3. Like many hotels the breakfast area is far too small but the outside tables and chairs work.

  • Stayed: July 2013, travelled with family
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Thank north49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this reviewResponded 9 December 2013

First, I should thank you for making the effort to write a review so many months after your stay; I appreciate your deliberate effort to make TripAdvisor a place where guests can find honest reviews. I am very sorry, though, that your experience was anything other than exceptional in every way.

Regarding the policies that you mentioned: in the summer months, we follow a cancellation policy quite common to a resort area such as Myrtle Beach. When you make a reservation with us during our busy season, we hold a room for you and thereby turn away other guests wanting to book that room. We do, therefore, require a seven day cancellation period so that we have time to re-rent that room if you decide not to stay with us. As you mentioned, we also do not provide refunds for early check outs during the summer, for the same reason (we are holding the room for you for the entire length of your stay). I am very sorry to hear that this was an inconvenience to you. I hope that, despite your frustration, you found my staff to be helpful and friendly when relaying our policies.

I'd also like to apologize that you were disturbed by the landscaping truck parking in the parking lot in the morning. The company needed to arrive early enough to trim the trees before our pool opened at 9AM. I am very sorry, though, that you inconvenienced by their arrival.

Again, please accept my apologies for any way in which we did not exceed your expectations. I hope that you will give us another opportunity to serve you.

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Reviewed 24 November 2013 via mobile

Well, this hotel has several different buildings. We stayed in the ocenfront building, the room was older but very clean. There was a sliding glass door with balcony, living area with table, flat screen tv and couch. The mid area was kitchenette and bedroom as you enter. The ceilins were low and elevator was slow and small.. the breakfast is in the main building, small area but food was good. The lady in charge of food was friendly. The only part that worried me was... right next door was a 29 dollar hotel, you had to share a parking lot. Those guests were out one nite being very loud and we worried about our vehicle during the night. The price was half of the hampton on the other side, it was a good value.

  • Stayed: November 2013
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Thank jaynewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

We booked a suite, modern furniture, comfortable bed, spacious rooms, beautiful view of the ocean. People were very friendly. Breakfast room was a bit small and dated but food was good. Would definitely stay here again!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

The hotel is in a nice location but only a portion of the property is on the beach. However, one can access the beach easily by crossing the street. The room we had was quite small. We had requested a quiet room but heard lots of street noise anyway. Breakfast is quite good.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Janice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Grand Strand Inn & Suites

Address: S Ocean Blvd, Myrtle Beach, SC 29577-4634
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Myrtle Beach
#7 Best Value Hotel in Myrtle Beach
#9 Business Hotel in Myrtle Beach
#13 Romantic Hotel in Myrtle Beach
#14 Family Hotel in Myrtle Beach
#15 On the Beach Hotel in Myrtle Beach
Price Range: £46 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Grand Strand Inn & Suites 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Join us this year in beautiful, sunny Myrtle Beach and Have A Grand Strand Vacation. With two buildings to choose from, oceanfront and the main building across the street from the ocean. Our clean, affordable rooms, efficiencies, two & three bedroom suites are sure to put you at ease. We welcome families, golfers, and couples (no pets please). Spend your days exploring the beach or lounge around our oversized 30' by 60' seasonal heated pool with separate kiddie pool, lazy river, hot tub, and sundeck. You can also enjoy our indoor pool and hot tub with changing room located at our beachfront facility. ... more   less 
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Also Known As:
Best Western Plus Grand Strand Inn And Suites
Best Western Plus Grand Strand Hotel Myrtle Beach
Best Western Myrtle Beach
Myrtle Beach Best Western

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