I don't even know where to begin. The staff at check in seemed untrained and came across very unprofessional; very bothered to have to do their job. We checked into room 325 and the horror began. Once we opened the door, we had to step over dirty, wet towels, trash, and a used, disposable razor. Oh, and there was a random vacuum cleaner. Once inside, my wife and son wanted to clean up as they had played in the ocean waiting for our room. The toilet bowel had fecal stains all around it. The ceiling in the bathroom was covered...and I mean COVERED in mold; as well as the molding between the bathtub and door. We trotted down to the front desk where I was met with a "what do you want me to do about" attitude. He said there were no rooms available and for us to return the next day to see if he could switch us rooms. This was unacceptable, so I asked if there was a corporate number for me to contact, at which point he asked me to hold on and he walked in the back. He returned with different room keys for a different room. The new room was cleaner, but still moldy in the bathroom and the sheets looked and smelled like they've never been washed. We had no wash clothes and only two towels. There was a broken lightbulb in the floor. Yes, this room had an oven for cooking, but the knobs were so worn you had to guess as to what setting you were placing it on. I went to the front desk on two occasions to request additional towels and wash clothes and I never received any. Upon checkout, a very unprofessional staff member broke out into a monologue of how horrible her life is and how she's just trying to feed her kids when another guest just requested a manager. As a member of the military I have stayed in some pretty dirty and smelly places in the world, but this hotel was not even comparable to military barracks in Iraq. Lastly, you have to compete with visiting non-guests for parking.
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- Also Known As:
- Polynesian Beach And Golf Resort
- Polynesian Beach & Golf Hotel Myrtle Beach
- Polynesian Beach Hotel