Very dirty room, stained carpets, bedding didn't fit the beds in the room with double beds, one pillow to a bed, and they were flat! The master bedroom bed was really two smaller mattresses pushed together, which were uneven and VERY uncomfortable. The bedding was way too small for the bed, and there were only two extremely flat pillows on that bed. Definitely not up to par for the price that we paid to stay there for the week. I am very disappointed. There was a thick layer of black mold dripping from the shower head in one of the bathrooms, and we called to have it replaced, and they replaced the shower head in the wrong bathroom. The room hadn't been vacuumed prior to us checking in, and they came to vacuum our room 2-3 hours after we had checked in. The staff was very rude, and NOT accommodating in any way. I will NEVER return to the Myrtlewood Villas. The morning we left, which was a Saturday morning, one of our bags got stuck in the elevator. We saw a Maintenance person driving around and told him what had happened, and he informed us that it was the property management company's issue, and to call the emergency line. We called the emergency line, because the office wasn't open at that time. We were then told it would be hours until someone could come to open the elevator so that we could retrieve our belongings! We didn't have HOURS to wait, and needed to leave as early as possible, as we live 17 hours away. The woman also told us that she would leave a message with the front office for them to contact us as soon as they opened so that they could give us the status on our bag. No one ever called. I made numerous calls, and was put into the voicemail system. Left a message, and STILL never received a call back. I finally spoke with a woman named Sharon, after my 4th call, and by this time it was after noon. She knew NOTHING about our situation, or our bag, nor did she know if the elevator had been serviced. She was going to call someone at Chicora the property management company because the elevators were "not Myrtlewood's responsibility", to see if the elevator had been serviced. She took down my number and said she would call me right back. Two more hours had passed and I received no calls from anyone. After numerous calls back and forth with the folks at Myrtlewood, and an individual from Chicora, it seemed as if everyone just passed the buck, and no one took responsibility for the fact that we were without our belongings due to a malfunctioning elevator on their property! My bag was lost and no one knew what had happened to it, nor did they care or try to handle the situation. It was stated more than once that it wasn't "their responsibility" to make sure our bag was retrieved from the elevator. From my understanding, the manager Michael was even involved and knew about the situation and didn't take the initiative as the manager to contact me and ease my worries about where our bag was. I had to seek him out, finally, when the rest of the staff there failed to provide me with concrete answers as to why our bag was not handled properly. I did not find out until MONDAY that my bag had been found, however, no one could tell me what happened to it, and why no one knew where it was until Monday. If it had been handled properly, and if it had been brought back to the office as requested, our friends could have brought it back with them when they checked out that Sunday. This was the most HORRIBLE experience, and I plan to spread the word...
- Official Description (provided by the hotel):
- For the best in a Myrtle Beach vacation, book with Myrtlewood Villas! - Over 250 one, two and three bedroom condos available, all standard with conveniences like full kitchens, washer/dryers and TVs with cable - Diverse bedding perfect for any size group - Specializing in group reservations - Only a short drive from the most popular Myrtle Beach attractions, including Broadway at the Beach, Myrtle Waves Water Park and the Myrtle Beach Boardwalk - Multiple outdoor pools available, as well as an indoor pool and lazy river - Fitness center available to all guests - Multiple picnic shelters and BBQ grilling facilities - Sand volleyball courts and shuffleboard courts - Two on-site golf courses With great location only a mile inland from the Myrtle Beach coast and tasteful, modern accommodations sure to satisfy, Myrtlewood Villas is sure to be perfect for your beach vacation! Offering guests one, two or three bedroom condos with modern conveniences like fully-equipped kitchens, washer/dryers and multiple TVs with cable, these sterling properties are a perennial favorite for Myrtle Beach visitors. The surrounding property of Myrtlewood presents its guests with great amenities like multiple outdoor pools, an indoor heated pool and lazy river, hot tubs, sand volleyball courts, exercise facility, picnic areas and two championship-quality golf courses. Myrtlewood Villas is located mere minutes from the most popular attractions available along the Grand Strand. From shopping and nightlife at Broadway at the Beach to taking a stroll along the recently renovated Myrtle Beach Boardwalk, a short drive is all it takes to connect you and your guests to non-stop fun! Make sure your next Myrtle Beach vacation is your best one yet and book a fantastic condo with Myrtlewood Villas! ... more less
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- Also Known As:
- Myrtlewood Villas Hotel Myrtle Beach
- Myrtlewood Myrtle Beach