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“Repeat Visitors: Nice Condo, Needs More Attention to Detail”

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Compass Cove Oceanfront Resort
Ranked #33 of 209 Hotels in Myrtle Beach
GreenLeadersBronze level
Reviewed 17 July 2014

We have stayed in the Mariner Tower Condos many times and continue to have the same issue every time we're there. The condos are very poorly stocked with items that should be in the kitchen. This time, in Unit 1017, we had no frying pan, 1 pot, and no pans or baking sheets. However, there was a wok, which is absolutely ridiculous and not a substitute for a frying pan. For a family of 8 paying good money to stay here, I feel that the management of Compass Cove needs to conduct an inventory of each unit following checkout and then replace whatever is missing. As someone familiar with condo rental programs, I am aware that there is a list of what each owner is supposed to have stocked in each unit. In the six years we've been staying at Compass there has been nothing done about this issue, and I think we've had two condos that were adequately stocked. I complained to the front desk and was assured that the basic items would be sent to our unit, but that never happened this time, or any other time. As an owner, I would be embarrassed if I received a review like this one. I saw housekeeping personnel on the elevator delivering brand new sets of pots to other condos and even asked if we could get some. She enthusiastically answered yes, took our condo number and never came with our supplies.

We stay at Compass because of the proximity to the beach, the great tiki bar, pools and restaurant, and that's why we've managed to continue to make do with the lack of basic supplies. It's a simple fix and one that I hope the management and owners take care of.

Perhaps the best part of our Compass Cove experience this year was our housekeeper, Davina. She is a wonderful and caring employee who did a great job at keeping our condo clean and stocked with towels, shampoo, dish soap and all of the other essentials. In addition to that, Davina has a bright, funny and enthusiastic nature and we just adored her! From talking with her and observing her, it's clear to us that Davina has an excellent work ethic and the people skills that are needed to work in the hospitality industry. Our family can't say enough great things about Davina!!!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
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2  Thank NurseMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Manager at Compass Cove Oceanfront Resort, responded to this reviewResponded 19 August 2014

Thank you for taking the time to write a review about your stay as we appreciate all customer feedback. We are pleased to hear you had good housekeeping service and are thrilled to hear how well Davina did, we will be sure to pass along the compliments!! We do apologize that you did not have all the supplies in the room you wanted. As they are all individually owned some do have more then others but we will take your suggestions to our homeowners association for review! We appreciate you choosing Compass Cove Oceanfront Resort and we hope to see you again in the future!!

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1,924 - 1,930 of 4,381 reviews

Reviewed 17 July 2014

The Resort was very nice rooms were clean and up to date only thing I seen was elavators need to work better,all in all it was a nice place to stay.pools were nice the poolside bar was nice we didnt eat there any so cant say anything about the food there,has a nice little store to pick things up in,the dvd free rental was nice for the kids.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
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2  Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Admin Assistant at Compass Cove Oceanfront Resort, responded to this reviewResponded 13 August 2014

Thank you for choosing Compass Cove Resort during your most recent vacation stay here in Myrtle Beach. We appreciate you taking the time to write a review.
We are thrilled to hear that you enjoyed your time at our resort. We love being able to offer so many activities and amenities for our guests to enjoy. The DVD rental program is a favorite among our guests. We look forward to seeing you and your family for many years to come.

Danni Dwiggins
Compass Cove Resort

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Reviewed 17 July 2014

Compass Cove is overall a nice place but there were a few things I wish could have been better, here is a list of pros and cons:
Pros - Big property and right on the beach! there are both indoor and outdoor pools, good restaurant and alcoholic drinks (at the Tiki Hut). Family friendly, they have free movie rentals, and acitivities for the kids.
Cons - Furniture in the rooms needs to be replaced (our pullout sofa was in bad shape), when their regular cleaning staff is off the housekeeping is horrible! Pools were not always kept clean, the changing rooms/restrooms in the bottom floor in the Pinnacle building were disgusting! We always went to the Schooner/Mariner building if we were in the pools and had to use the restrooms. Their non-alcoholic drinks (smoothies, etc.) are way overpriced.

Room Tip: Get an ocean view room, it is definitely worth the price! If you don't want the noise, don't...
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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2  Thank Erika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Manager at Compass Cove Oceanfront Resort, responded to this reviewResponded 19 August 2014

Thank you for taking the time to write a review about your recent stay. We are pleased to hear you had a good time and were able to take advantage of the many amenities we have to offer! We appreciate you choosing Compass Cove Oceanfront Resort and hope to see you when your travels bring you back to the Myrtle Beach area!!

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Reviewed 15 July 2014

Location was wonderful and staff were helpful, kind and showed great southern hospitality. Parking was tough, spaces were very small and at certain times during the evening it was difficulty to find a space. The resort was perfect for our family there were many options of things to do in the resort or nearby. I would go back again for sure.

  • Stayed: July 2014, travelled with family
    • Value
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6  Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Admin Assistant at Compass Cove Oceanfront Resort, responded to this reviewResponded 13 August 2014

Thank you for choosing Compass Cove Resort during your most recent vacation stay here in Myrtle Beach. We appreciate you taking the time to write a review.
We are thrilled to hear that you enjoyed your time at our resort. We love having a beach front location. We are happy to have such a friendly staff. We look forward to seeing you and your family for many years to come.

Danni Dwiggins
Compass Cove Resort

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Reviewed 15 July 2014

Excellent stay at the Pinnacle. Food, service and pools were excellent. Great maid service. A great place for families with kids. My grandson loved the water slide an he's 14 years old. We will go back in the future.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
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3  Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Admin Assistant at Compass Cove Oceanfront Resort, responded to this reviewResponded 12 August 2014

Thank you for choosing Compass Cove Resort during your most recent stay here in Myrtle Beach. We appreciate you taking the time to write a review.
We are thrilled to hear that you enjoyed your time at our resort. We love being able to provide so many water amenities for our guests of all ages. We are happy to be able to provide such delicious dining options for our guests. We look forward to seeing you and your family in the future.

Danni Dwiggins
Compass Cove Resort

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Reviewed 15 July 2014

So, first, the pools and lazy river are great for the kids. The beach is a 30 second walk away. All of this is good. The rooms are rooms, I don't go there to hang out in it, I go there for the beach. What is amazing is how late people stay up and make noise. I was there the week after July 4th, and people were still setting off fireworks on the beach and around the hotel. I assume the staff doesn't care because it went on each night for a long time. What is even more surprising is that the place is full of families. They drink all day and apparently stay up all night partying. Great examples these people set for their children. The hotel could do a much better job making sure the "adults" control themselves.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Manager at Compass Cove Oceanfront Resort, responded to this reviewResponded 20 August 2014

Thank you for taking the time to write a review about your recent stay. We are pleased you enjoyed the pools and many water amenities we have to offer! We do apologize for the noise you encountered while staying with us. We do have 24 hour security on site and if we have any complaints of noise we are quick to respond to make sure everyone can enjoy themselves while on vacation. We appreciate you choosing Compass Cove Oceanfront Resort and we hope to see you again in the future!

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Reviewed 15 July 2014

So we stayed here over spring break and I wrote a review back in March. This is for June 2014. We returned to Myrtle Beach in June for our summer vacation. As we are getting ready to check into our summer vacation place I get an email from Compass Cove greeting me on my upcoming stay. I am thinking its a mistake and I read the email carefully. They have me checking in June 21st for a week and have withdrawn funds for our first night. We only have one HUGE problem...We were not staying at Compass Cove. Back over spring break we had an issue and talked with a manager and he had said IF we would like at a future time to stay he would give us a discount. The only thing I told him is we normally check in on a Saturday and would be back in June . It was a total coincidence that he booked us WITHOUT our permission on the same exact day we were due to check in somewhere else.

I communicated with Amanda a booking manager I believe and she was very helpful and returned calls like she said she would and helped get our money deposited back to us. This was a huge hassle. We had to wait four days for the money to be available to us and on vacation that is not acceptable. This is not Amanda's fault it is however the manager who called me and booked us for a week in June without my knowing.

  • Stayed: June 2014, travelled solo
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4  Thank iadoreprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CompassCoveResort, Manager at Compass Cove Oceanfront Resort, responded to this reviewResponded 19 August 2014

Thank you for taking the time to write a review about your stay with us. We apologize for any hassle you had with the mistake in booking your room. We are pleased to hear Amanda was able to get the problem taken care of in an efficient manner. This is nor indicative of how our booking process typically is and we hope you will visit us again. We appreciate you choosing Compass Cove Oceanfront Resort and hope to see you again soon.

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Additional Information about Compass Cove Oceanfront Resort

Address: 2311 South Ocean Boulevard, Myrtle Beach, SC 29577-4744
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Myrtle Beach
#11 Top resorts Hotel in Myrtle Beach
#20 Romantic Hotel in Myrtle Beach
#26 On the Beach Hotel in Myrtle Beach
#31 Business Hotel in Myrtle Beach
#39 Family Hotel in Myrtle Beach
Price Range: £47 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Compass Cove Oceanfront Resort 3*
Number of rooms: 537
Official Description (provided by the hotel):
A family favorite, conveniently located near the heart of Myrtle Beach, The Compass Cove Oceanfront Resort has been entertaining the Grand Strand and Myrtle Beach area visitors for generations. Accommodations include one, two & three bedroom condos, efficiencies and suites along 720 feet of oceanfront beach. Compass Cove is known for its array of amenities including their 23 pool features. Race down 2 water slides, splash about in 6 indoor and outdoor pools, relax and drift down 3 indoor and outdoor lazy rivers, soak away your worries in several jacuzzi hot tubs, and much more. ... more   less 
Reservation Options:
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Also Known As:
Compass Cove Oceanfront Hotel Myrtle Beach
Swamp Fox Myrtle Beach
Hotel Compass Cove Oceanfront

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