First of all we get to the hotel and everything seems perfect. Unpack take kids to the beach, come back and go to potty and get toilet water dripping on my head and it had dripped on my stuff and all of our towels. This was not a small leak from the toilet above it was a pretty good leak, the towels were soaking wet. Called the front desk and they said they couldn't fix it right away, so for our trouble they would give us a upgrade room or suite so we said great and starting packing our stuff and they called back 5 minutes later and told us that all suites and upgrades were sold out we could move to the room next door, which would have been fine had that been true. So I went to get online to see if that was true and I couldn't cause the free wi-fi was down and had been down all day. So I went to the parking lot and got online with another hotel and found that there were pleanty of suites and upgrade rooms avail. for the entire stay. So I went to the office and ask to speak to the manger who was Tom Rice and I showed him my laptop that showed the avail. rooms and he said the website must be wrong, their own website was wrong, which I guess meant someone could book a room and get there and it not be avail. Hmmm. So at that time Tom got an attitude, so I asked for a refund and he gave it to me and we took our 4 night stay somewhere else. This was the worst thing that has happed to us on vacation have to pack up our stuff and my 15 month old and 5 year old at 9 pm and drive around to find another hotel that respected its customers. I think had there been a different manager things wouldn't have went so wrong.
- Official Description (provided by the hotel):
- A family favorite, conveniently located near the heart of Myrtle Beach, The Compass Cove Oceanfront Resort has been entertaining the Grand Strand and Myrtle Beach area visitors for generations. Accommodations include one, two & three bedroom condos, efficiencies and suites along 720 feet of oceanfront beach. Compass Cove is known for its array of amenities including their 23 pool features. Race down 2 water slides, splash about in 6 indoor and outdoor pools, relax and drift down 3 indoor and outdoor lazy rivers, soak away your worries in several jacuzzi hot tubs, and much more. ... more less
- Reservation Options:
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- Also Known As:
- Compass Cove Oceanfront Hotel Myrtle Beach
- Swamp Fox Myrtle Beach
- Hotel Compass Cove Oceanfront