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“Rude Staff, Room Unacceptable”

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The Strand A Boutique Resort
Ranked #13 of 209 Hotels in Myrtle Beach
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude Staff, Room Unacceptable”
Reviewed 14 August 2014 via mobile

We booked a 2 Bedroom Suite at Breakers North. Upon initial entry of the room there was dust on our off-balance dinette table, floors had not been vacuumed, and a roach was crawling across the wall of the bathroom. We spoke with another couple and they also found a roach in their room. Upon complaint of the roach, the staff wanted to argue that it was simply a palmetto bug (classification of a roach) as opposed to apologizing. They offered a full refund for our stay and we accepted, however, they did charge $0.50 for "miscellaneous charges". I suppose they needed to pay the maintenence man labor for proper roach burial. I will never stay here again!

Stayed August 2014, travelled with friends
Helpful?
1 Thank Logan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 16 August 2014
Dear Logan H,

Thank you for choosing the Breakers Resort and for taking the time to share your experience with others. We are very sorry to see that your stay did not meet your expectations nor our own. I can assure you that your experience at the Boutique is not customary and we will be sure to address your concerns. We strive to provide top notch service and the perfect vacation experience. We do hope that if you return to the Myrtle Beach area that you will give the Breakers Resort a second chance. Thank you again and we hope to see you soon.

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
A TripAdvisor Member
Reviewed 11 August 2014

We've stayed here several times this year and would definitely go back or refer it to a friend. Very nice staff and is in a great location. Rooms could be in a little better shape but overall pretty nice place for the price.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 16 August 2014
Dear Guest,

Thank you for choosing the Breakers Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look forward to your next visit where we hope to exceed your expectations. Thank you again and we hope to see you soon!

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

All employees seem to have a great attitude and are very informative. Not too far from everything. Did not use the pool area but seemed nice. Didn't have a probably finding a spot on the beach. We were not ready to leave the beach by 11 on our last day so they suggested that we checkout so we don't get charged for late checkout and to use the dressing rooms to clean up before we headed home. It was really nice. Got to enjoy another day on the beach and then able to take a shower before hitting the road. Breakfast is not good and phone service sucked but overall I would recommend this place.

Room Tip: Not good phone service in room. Worth getting a beach view.
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  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hannah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 16 August 2014
Dear Hannah H,

Thank you for choosing the Breakers Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look forward to your next visit where we hope to exceed your expectations. Excited to see that you were able to take advantage of our on-site locker rooms to extend your stay. Thank you again and we hope to see you soon!

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massillon, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Trip started shakey but staff went out of there way to make sure we had one of our best family vacations ever.Every one on staff treated us like family. What a great time . Walking distance to so many beach activities, great time for all!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 11 August 2014
Dear Rod M,

Thank you for choosing the Breakers Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look at our guests as if they are an extended family to us and glad that you felt that during your stay. We look forward to your next visit where we hope to exceed your expectations. Thank you again and we hope to see you soon!

Thank You,

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Syracuse, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

Was very pleased with overall experience. We received the stay from a family member as a pre wedding gift. Would definitely stay at Breakers again.
Excellent value for the money. Nice that they had a shuttle from north tower to other buildings to enjoy the amenities.


  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 11 August 2014
Dear John T,

Thank you for choosing the Breakers Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look forward to your next visit where we hope to exceed your expectations. Thank you again and we hope to see you soon!

Thank You,

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

The Breakers North Tower is quite a bit farther away then what it seems from the rest of the resort. Its a bit pricey for the accommodations. I would recommend the Breakers to anyone, especially with kids, but book at the main resort on 21st, there's a ton of stuff to do. We found mold in the bathroom, and had some issues with the shower and the vent dripping. We were on the 8th floor. The staff is wonderful though, but the building is in need of updates.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1980kristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 7 August 2014
Dear 1980kristina,

Thank you for choosing the Breakers Resort and for taking the time to share your experience with others. We are very sorry to see that your stay did not meet your expectations nor our own. We strive to provide top notch service and the perfect vacation experience. We do hope that if you return to the Myrtle Beach area that you will give the Breakers Resort a second chance. Thank you again and we hope to see you soon.

Thank You,
Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
Reviewed 5 August 2014

upgrade cable and food service but overalll I enjoyed the trip and will stay at the resort again.I will also recommend this resot to my family and friends.Hopefully the next time I return it want be so rainy but we did not let the rain stop us at all.





  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia B, Manager at The Strand A Boutique Resort, responded to this review, 7 August 2014
Dear Colette B,

Thank you for choosing the Breakers Resort and taking the time to share your experience! We are thrilled to see that your stay with us was an enjoyable one. We look forward to your next visit where we hope to exceed your expectations. Thank you again and we hope to see you soon!

Thank You,

Alicia Bumgardner
Resort Manager
Breakers Boutique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Strand A Boutique Resort

Property: The Strand A Boutique Resort
Address: 2700 N Ocean Boulevard, Myrtle Beach, SC 29577-3052
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Myrtle Beach
#26 Romantic Hotel in Myrtle Beach
#36 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Strand A Boutique Resort 3.5*
Number of rooms: 141
Official Description (provided by the hotel):
The Strand is a quaint oceanfront boutique resort in the heart of Myrtle Beach, SC. Enjoy a beautiful oceanfront pool, an extra-large kiddie pool for the little ones, private cabanas, swirling hot water whirlpool, and a well-equipped exercise room. The market restaurant is severing piping hot coffee and delicious continental breakfast each morning for FREE for guests. Spacious, convenient, covered parking is also available just across the street. ... more   less 
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Also Known As:
Breakers Resort North Tower Hotel Myrtle Beach
Breakers Hotel North

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