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“A good family trip and value” 3 of 5 bubbles
Review of Captains Quarters Resort

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Captains Quarters Resort
Ranked #93 of 207 Hotels in Myrtle Beach
Woodfin, North Carolina, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A good family trip and value”
3 of 5 bubbles Reviewed 30 December 2012

We stayed at Captain's Quarters from Dec 23 - 27 and had our Christmas there. For the dollar, it was a good value, but I have definitely stayed in better. The room was clean and though things were a bit dated, I didn't expect a 5-star hotel for the price. The staff in the bowling alley were barely awake and acted as if serving us was a major chore between their smoke breaks outside the doors. The bowling alley was open until 6, but a private party came in about 5 on one of our evenings and took over the place so we couldn't get to any of the arcade games and enjoy them. The indoor pools, hot tub and lazy river were clean and enjoyable; however, on our last day they were all too cold to use. There was a towel cart for guests which never seemed to get filled so we had to use our own. When we arrived, the stove top in our room did not work and none of the eyes were even connected and there was loose wiring sticking out from one, but when we called the front desk the next morning they had a maintenance person there within 15 minutes and it was fixed on Christmas eve. When we called for more towels and supplies, they had someone there within 3 minutes. Overall the staff was courteous and very responsive. We will probably stay there again next Christmas, but we will know to ask for a room overlooking the pirate ship pool area because we got stuck in a room on the other side with a big jut-out of the hotel blocking much of our side view of the ocean and the beach. We could see forward just fine in our beach-front room, we could just see nothing to the left except the building. Not great. We didn't expect the Ritz for the price we paid, but it is definitely a decent family hotel in MB at a decent price. The main thing we learned is that all might not be perfect, but if you let a staff member know of your needs, they will do their best to accomodate. For the price, you can't expect perfection.

Room Tip: If you want an unobstructed full view of the ocean, be sure to specify that you want a room overlook...
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  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 3 January 2013
Thank you for posting a review for us. We are so glad that you enjoyed your vacation with us. We are happy that you found lots to do and agree if you have small children the ocean front rooms by the pirate ship will put you right at all the pools.. We are so glad that you came to visit us for the holidays and hope that you will return very soon.
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2,202 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (608)
Date | Rating
  • English first
  • French first
  • Greek first
  • Spanish first
  • Any
English first
Claremont, NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 December 2012

Room was very nice, coffee maker with no coffee even though it’s advertised. All interior hotel travel is exposed to outdoor elements, cold, wet, windy, etc. and that is not advertised The High speed internet was a giant joke and the IT Tech hung up before explaining anything when I called. The front desk hung up when I called to complain before I could complain. However the bright spot to everyday was the breakfast crew and that delicious food. There were two lady servers that were like humming birds, they covered the whole room numerous times per minute and filled the air with a joyful spirit of camaraderie. The bowling and pools weren’t bad and the beach was great. Sorry but we will not be returning to this establishment.

Room Tip: Lower floors allow you to spend less time in the elements traveling to the different places in the h...
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  • Stayed December 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank pal249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 2 January 2013
We are sorry that you encountered these issues during your stay, however, we are very happy that you received great service for breakfast at Vista 9 and enjoyed our indoor heated pools. As far as the coffe goes, we do happily provide it at request for our guests to use although we do not leave it in the rooms. We would like to know more about the situations you encountered with Tech support as well as our front desk. We pride oursleves in providing the best customer service and we clearly see that this standard was not upheld during your visit. If you would like you could call and ask to speak to a manager. Thank you.
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Travellers are raving about these Myrtle Beach hotels

Swansboro, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 December 2012

As an author, my main purpose for visiting was to write so I could incorporate my family's experience into my newest novel. My family and I visited Captain's Quarters so our son could enjoy the indoor water park. Unfortunately, the lazy river water was too cold for any of us to enjoy. Many children were there and none of them used the lazy river. One of the hot tubs had its jets on but the water was icy cold. However, the rooms were clean and we were comfortable.

  • Stayed December 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CJ_SIMPS0N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 1 January 2013
Thank you for taking a moment to write a review for us. We apologize for any issues you had while staying with us and have passed your comments onto the apprpriate managers. We are glad that you enjoyed your room and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 December 2012

My husband and I have stayed at Captain's Quarters for a mini Christmas getaway 2 years in a row now. We initially booked at Captain's Quarters because while many of the resorts require you to stay for at least 2 nights, we were able to make a reservation here for just one night. We booked online and purchased a package that included two tickets to the Ripley's aquarium, an hour of bowling in the hotel's bowling alley, a king oceanfront room, and breakfast for both of us. Overall, we thought it was a very good value. We loved the bowling alley, and it was really fun to eat breakfast overlooking the ocean. The room itself was a little bit run down. The dead bolt on our door was broken, and our floor felt a bit damp, we assume because it was following a heavy rainstorm. The bed and pillows were very uncomfortable, and my husband commented that the towels felt like sandpaper. The bathroom was not very clean at all, and when we went downstairs to the pools, several of the hot tubs were roped off and couldn't be used. Overall, our favorite parts of the resort were the bowling alley and the outdoor hot tub (which was operating correctly). The price was extremely reasonable. However, we would have been willing to pay more for a comfortable bed, a secure door lock, and a clean bathroom.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 2 January 2013
Thank you for taking a moment out of your day to post a review for us. We would like to apologize for any issues you had while staying at Captains Qtrs. We do strive to ensure that everyone enjoys their time while here. We are glad that you enjoyed the bowling alley. We agree so much fun! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Bern, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 December 2012

My wife and I come to MB every chance we get, and when we can afford it. CQ offers great winter deals, and usually the weather is nice, at least for a day or so. Shirtless on Christmas day is awesome ! Pools are warm, rooms are clean, food is good.

Room Tip: Remember that the sun rises from the East , so book a South facing room if you are not a morning per...
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  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 31 December 2012
Thank you for such a great review. We are so glad that you enjoyed your getaway with us.We agree such fun to have great weather on Christmas Day. Hopefully we will see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 27 December 2012

I have stayed at this resort on several Occasions for Christmas with my Family. This year was just ok. The carpet in the room was filthy, just to walk from the bedroom to the balcony my socks where filthy and my kids feet where so dirty. I still love this place but really needs better soaps for the bathroom and cleaning aids for the kitchen. I love that the level 6 was open on Christmas Day, and my grandson loved the lazy river.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank doris915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 31 December 2012
Thank you for spending your Christmas Break with us. We would like to apologize for any issues you had while on vacation and have passed your comments onto the department managers. We are glad that you and your grandson enjoyed the lazy river and the bolwing alley on Christmas Day. Such Fun! We hope that you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hopewell, Virginia
1 review
4 of 5 bubbles Reviewed 26 December 2012

This is a very nice place for a mini vacation during Christmas break. Myrtle beach has everything for young and old. Never a dull moment. The resort has something to do for everyone. It's pretty awesome that they have a bowling alley on the 6th floor. And they give you a free ticket a day. Very friendly and helpful staff. Will definitely go next year.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, 27 December 2012
Thank you for posting such a wonderful review for us.. We are happy that you enjoyed your vacation with us and we agree so much to do in myrtle beach and at the resort itself.. We are glad that you enjoyed the Bowling in Level 6.. such fun!!!! Cant wait till you return to see us again.
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Additional Information about Captains Quarters Resort

Property: Captains Quarters Resort
Address: 901 S Ocean Blvd, Myrtle Beach, SC 29577-4434
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#63 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): £
Hotel Class:3 star — Captains Quarters Resort 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Captains Quarters Family Hotel
Hotel Captains Quarters Family
Captains Quarters Myrtle Beach
Captains Quarters Resort Myrtle Beach Sc
Captains Quarters Hotel Myrtle Beach South Carolina
Captains Quarters Motel Myrtle Beach

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