I searched and searched online for a honeymoon get away for my and my new husband. The Grand Shores website offered so many bright and beautiful pictures of the rooms, pool areas and the beach-I thought it would be beautiful. They offered a honeymoon package which would feature a chilled bottle of champagne, complimentary glasses and a bath set; which I thought were pretty nice additions to the package. When we got to the room I noticed a dilapidated public use washer and dryer-right outside our room. The dryer was running and very loud at that. When we walked in the room I noticed that everything seemed to be pretty outdated and didn't look as new and fresh as the online pictures portrayed. The bed had been turned down and the pillows were just kind of thrown on the bed and the comforter was extremely crooked-not a big deal in itself but to me those are details that make you wonder how quickly everything else was done. I have never consumed gasoline but if I tried to guess what the taste would be like I think I would compare it to the awful taste of the champagne which by the way my husband and I each took a small sip out of the same complimentary glass because the other was to gross to use. As we were on our honeymoon we were excited to head out and about so we left the room. Upon returning later that evening, we found that the carpet throughout the room was very damp, the bed was broken, and the bathroom was dirty-dirty to say the least. I couldn't stay there that night because after all of the surface things I had seen I couldn't imagine getting in a bed and wondering what kind of care had been given during it's cleaning. My husband called the front desk to let them know we would be leaving, the reasons and that we would expect a refund. We turned the keys in to a very polite gentleman who took down our concerns but he didn't seem very surprised by them. We found a new place to stay at 11:30 that night-not how you want to start off your honeymoon. The next day through phone calls to get our refund, the management proceeds to tell us that we would be charged for one night, the champagne that was in the room and the bath set. I thought really....the bath set that was never opened...the small bottle of lotion and bubble bath that was lavendar-a fragrance I can't stand?!?!?! I had enough, I had tried to be polite but just had to tell that lady that I wouldn't be charged for that, it had never been opened and that was it. I told her that I felt like I just needed to tell her that their website doesn't portray their facility at all. A place to stay for a night, yeah maybe...but when you are looking for a nice place for your honeymoon-a special time that you want to use to make memories-their website showed you what you were looking for but walking in the hotel showed the exact opposite. Her only response to me was to snap that we didn't give them the chance to make it right...make it right I thought?!?!?! I researched lots of places, drove 8 hours to this facility, had how many issues and I was supposed to give them the chance to make it right?!?! Ummm no- I gave that chance when I booked the room, drove 8 hours to the room and paid upfront for the room-then it was in their hands to provide what they advertised. There was no apology from them, no sincerity what so ever, it basically just seemed like a routine process. The only person that gave a hint of sincerity was the gentleman at the front desk the night we left. It was very disappointing to say the least. Certainly not a place we would visit again nor would we advise anyone else to.
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- Also Known As:
- Grande Shores Ocean Hotel Myrtle Beach
- Hotel Grande Shores Ocean
- Grande Shores Ocean Resort Myrtle Beach
- Grande Shores Resort
- Grande Shores Myrtle Beach Sc