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“so disappointed!” 1 of 5 bubbles
Review of Dunes Village Resort

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Dunes Village Resort
Ranked #8 of 207 Hotels in Myrtle Beach
Certificate of Excellence
virginia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“so disappointed!”
1 of 5 bubbles Reviewed 22 February 2014

We have stayed 2x and enjoyed our stay. However, this FEB trying to plan for a JUNE vacation & no discounts honored or applied. EVEN after receiving an email the morning of 2/22/14 & tried to book on line that evening, discount was NOT available and manager was not able/willing to help. We will take our business elsewhere.

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank masds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,327)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Zooland in NC
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

We made reservations online. We arrived after 10:00 pm without issues.
The facility is great for families with kids. This trip there was only hubby and me. It was fine for us too. We had an ocean front king room. We like the separate 2nd sink/mirror dressing area. We like the location, close enough to drive to North or South Myrtle. Not on the main drag, so traffic and noise not bad. Easy access from Robert Grissom Parkway @ 48th street, over to the hotel.
Did not eat at the hotel restaurants this trip, but have in the past, with good service and food.
Parking is across the street at the parking garage. We drove a Toyota Tundra this trip. It is tall and bigger than most sedans. We called the hotel before we left home, to check on the height on the parking garage. In the past we had driven a Buick LaCrosse and were able to park without a problem, anywhere in the garage. Hotel staff told us to tell the front desk upon check-in, that we had an oversized vehicle. We did, and our room key opened the lower section for oversized vehicles and handicapped access, where we parked without issues.
Housekeeping was polite and helpful. Grounds staff was constantly working all around the facility.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jojomomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 4 March 2014
Thank you for sharing your 5 star experience at Dunes Village Resort. We are so glad to hear that we accomodated all of your needs without fail. We work hard to ensure all of our guests are well taken care of in a friendly and professional manner.

We apprecuate all the nice things you had to say about us, and we hope you get another opportunity to visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville, Virginia
1 review
5 of 5 bubbles Reviewed 21 February 2014

this place has the best indoor water park at Myrtle Beach. we go two times in the winter and one time in the summer. we always have a good time and have never had any problems with other guest. it is a little pricey but you get what you pay for and this place is worth the money especially in the fall and winter months. the whole place is beautiful and family oriented. would recommend to anyone. there was something in the pool water this time and people were getting sick my kids got sick and now we all are sick and throwing up all over the pool area. I will give the dunes an a+ but they do need new people to keep check of the pool area's we have stayed there about 20 times or so and i have never seen the water so bad but one other time and that was in December of 2013. so most of the time the pool area is fine but this time was the worst. whoever over sees the pool area should be fired. but still an A+ place to stay.

Room Tip: might not want to get a room on the second floor. cheaper but noisy and some need work but they do...
See more room tips
  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 4 March 2014
Thank you for taking the time to share your Dunes Village Resort experience. We appreciate the 5 star rating! We agree that we are the "best place to stay during the winter." I am sorry to hear that you all were sick during your visit. Our pools are tested several times each day to ensure our chemical levels are within DHEC requirements, so I am sure that was not the cause of your discomfort. Regardless, I am sorry that it impeded your vacation in any way.

We do look forward to another visit from you soon. Thank you again for offering your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 February 2014

The water park area was awful. The stench of chlorine was so bad that my wife couldn't enjoy herself due to watery eyes. We're only assuming it was b/c there were no open doors in the area to let everything air out. Multiple kids coughed so much to the point they were throwing up in trash cans around us. One mom there said that she even believed it was the chlorine b/c it had not been like that all week long. There were gross clumps of hair (possibly extensions?) on the pool island that did not get cleaned up for days. The TV in the bedroom got less than 10 channels. There were no sheets on the hide away bed. However, the room was relatively clean and we were supplied with plenty of towels. The washing machine/dryer were an added bonus.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 20 February 2014
Thank you for sharing your thoughts on your recent Dunes Village Resort experience. We appreciate all feedback, as it gives us an opportunity to see things from our guests perspective.

We are so happy to hear that you found the room clean and stocked well with towels. Our Housekeeping Team’s goal is to ensure our guests are happy with the cleanliness of the accommodations. Additionally, washers and dryers are available in most units, and really make a difference to our guests. We are glad that it was a bonus for your vacation.

We regret any unfortunate experience in the waterpark. Our water chemistry is constantly maintained by automatic feeders and checked throughout the day by our staff. We assure you we have undertaken supervisory measures to maintain our quality control standards throughout.

We do hope that if your travel plans bring you back to Myrtle Beach, you will consider visiting us again here at Dunes Village Resort. Again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johns Island, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

The hotel/waterpark is an excellent option for families looking for an affordable fun place to stay. In addition to the amenities on site, they also offer discount tickets for surrounding attractions. I would recommend the Wonder House in particular.
The staff was incredibly friendly and could answer any question without hesitation. I will definitely be a regular guest at this resort.

Room Tip: I would suggest an angle room or oceanfront. We had an amazing view of the ocean.
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 5 March 2014
We are honored that you now consider us your go-to place in Myrtle Bach, and we plan to keep living up to your expectations.

Thanks so much for taking the time to shre your wonderful review of Dunes Village Resort. We look forward to seeing youagain in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerville, South Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

Fabulous resort!!! Second time staying and the kids LOVE it!!! Best breakfast buffet of any hotel/resort ever!!!! Valet service is well worth the few dollars that it cost a day, so nice to pull right up and have your car waiting!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 5 March 2014
Thank you so much for sharing your 5 star review of Dunes Village Resort. We must be on a roll! We have had several 5 star reviews in a row, and they are all about different things, which tells us that overall, every department is really doing a super job in creating the perfect environment for our guests. We appreciate you taking the time to share your thoughts, especially on the valet team, as they work really hard and are rarely mentioned here on trip advisor.

We look forward to having you back here to make some more fun memories very soon. Until then....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

great room
nice price
tons to do
kids loved it
delicious food
cant wait to go back
wish we could hv stayed longer
we travel alot and yhis place cannot be beat for families with kids! worry free weekend
the kids had so many activities plus ping pong bball tennis shuffleboard giant chessboard
giant checkers plus hairbraiding pool tables kiddie pool
super slidd big enough for us adults too!!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank emmekristof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CariG_DV, Manager at Dunes Village Resort, responded to this review, 5 March 2014
You said it ALL!! Thank you so much for sharing your 5 star "super weekend" experience. We are thrilled that you had such a wonderful and relaxing time, and you enjoyed all we have to offer.

Can't wait to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dunes Village Resort

Property: Dunes Village Resort
Address: 5200 North Ocean Boulevard, Myrtle Beach, SC 29577-2539
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Myrtle Beach
#5 Family Hotel in Myrtle Beach
#6 On the Beach Hotel in Myrtle Beach
#9 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Dunes Village Resort 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Chosen as one of the WORLD'S top 1% of Hotels by Expedia Insider's Select 2008 and Voted #2 in Family Hotels in the UNITED STATES by Travelers Choice Awards, Dunes Village is home of the area’s only indoor water parks; 30,000 square feet of water fun! 4 adult-size waterslides, water basketball, lazy rivers, kiddie pools, mushroom waterfalls and the list goes on. Tennis buffs stay limber on the tennis court and basketball fans shoot hoops on the basketball court. Children enjoy the year-round supervised activity program, giving parents an opportunity to sit back and relax knowing the kiddies are having fun of their own. Dine in one of the 2 onsite restaurants or sip a cup of coffee from Seattle’s Best Coffee. At the end of the day, our spacious studios, suites and condos are the perfect ending to a great day at this award winning resort. ... more   less 
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Also Known As:
Dunes Village Hotel Myrtle Beach
Dunes Village Myrtle Beach
Dunes Village Resort Myrtle Beach
Myrtle Beach Dunes Village Resort
Dunes Village Resort Motel

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