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Westgate Myrtle Beach Oceanfront Resort
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Reviews (1,728)
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Reviewed 24 December 2013

This was a great vacation, great location right on the beach, and close to other attractions that we did, Staff was great. Loved the hot tub!!! The discounted tickets for attractions did help. Donnie was great and very helpful.

  • Stayed: December 2013, travelled with family
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Thank rhinomomof15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this reviewResponded 26 December 2013

Thank you so much for sharing your review with us. Our location makes it convenient for our guests to relax at the beach and even be able to explore the local attractions in the area. We love hearing when our team members go above and beyond for our guests such as Donna. We hope you had a relaxing and comfortable girl’s weekend! Please come back to vacation with us soon.

Ariel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

Westgate experienced a 3 day loss of power for an entire 17th story bldg. in which I was staying for 7 days. While some internet reviews had noted some electrical problems in this bldg. Westgate said this had never happened before. They did not have any kind of contingency plan in place nor did they appear to try to expedite getting repair mechanical parts from Ohio. I was told parts were being shipped by a roadway courier. I was told the weather was too bad to ship by plane but a truck would get through the weather with no problem in just 10 short hours. The 10 hours turned out to be 2 days later before power was restored. I was told that the part would have been there sooner but the part got lost. No tracking numbers was obtained so I was told by a serviceman that they were on the phone for 8 hours trying to find the package. If they had only used Overnight service. We were put up in one of their hotel rooms which did not have a kitchen. Instead of cooking in our resort villa, we had to eat out for the 3 days. No accommodation by Westgate on any of the meals. They initially offered to give us a breakfast buffet for a timeshare sales pitch which by the day of the appointment, I was absolutely not going to waste anymore of my vacation time for a $8.00 buffet. We had already spent hours tracking back and forth between the hotel and villa to change clothes, etc. Initially we were told the power would be back on in about 5 hours so we didn't move our belonging to the hotel room which they gave us to freshen up. By day 2, we moved all of possessions to the hotel room. The late evening of day 3, the power was finally restored, and we loaded all of our belongings to trek back to the villa bldg. Since it is wintertime in Myrtle Beach, there were not that many guests in this bldg., I believe Westgate decided to sacrifice these few quests' vacation experience and receiving negative publicity than to get the power restored in a more expedited manner. They could have hired a private air courier to deliver the part instead of a roadway courier that delivers mass packages to many customers. I guess they have never watched "Shipping Wars". While the staff was very sympathetic, Westgate corporate should have stepped in and got the job done. Not sure what kind of service contract if any, Westgate has to fix these types of problems, but maybe they should include a damages clause if the service contractor can't get the problem fixed within a reasonable amount of time, .i.e. 8 hours. Then Westgate could compensate its guests for their loss. While certain incidents may be out of their control, it doesn't mean they can't control the situation. Maybe, Westgate needs to review this incident, and conduct a "lessons learned" to improve the response time. The staff were all very nice and tried within their authority to make the bad situation more pleasant. The problem, the staff did not have the authority to fix this situation. So if you decide to stay at this resort, be sure to take camping equipment, flashlights, outdoor cooking equipment, etc. in case the power goes out. Never know when this might happen again.

Room Tip: Choose the rooms with electrical power.
Stayed: December 2013, travelled with family
4  Thank SassyVA_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this reviewResponded 23 December 2013

Thank you for taking the time to write a review about your stay at Westgate Myrtle Beach Resort. The power outage that you describe was very unfortunate and the entire Westgate staff extends sincere apologies. The experience was very demanding for everyone involved (staff and guests). We are very thankful for those guests that understood that situations arise that we have no control over, yet were very understanding and helpful. There are in-fact forms of compensation distribution on a case by case basis. If you fill out an exit survey or contact the department that booked your reservation, you would be able to speak with a Westgate Agent that is very willing to assist you with your concerns. Again, we apologize about your inconveniences and hope you give us another try to exceed your expectations.

Josie

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Reviewed 15 December 2013

Westgate was is by far the best overall hotel in the Myrtle beach area. Trevor Jonas and the staff were great! Very Clean room and romantic! Could not have picked a better place to stay. Amazing!
Natasha & Mark

Room Tip: The suite with the King bed and the jacuzzi would be great for honeymoon couples or just couples looking for time away from reality and the kids!
  • Stayed: December 2013, travelled as a couple
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2  Thank Natasha M m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this reviewResponded 17 December 2013

All of our staff is there to assist you in any way they can. We are so happy that you had a great time for your getaway. We look forward to you staying with us again in the future.
Sincerely,
Lucía

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Reviewed 15 December 2013 via mobile

TJ at the front desk was great and very funny! Here right now for my birthday and i love it! The rooms are amazing and the heated pools are awesome. I love the big tvs and the comfy beds as well. I will definitely come back here soon.

Stayed: December 2013, travelled as a couple
2  Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this reviewResponded 16 December 2013

We are so glad that you are enjoying your stay with us. Please receive our warmest birthday wishes. We hope that you continue to enjoy your birthday and your stay. We would look forward to becoming your yearly retreat for your birthday.
Sincerely,
Lucía

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Reviewed 2 December 2013

The staff and hotel were excellent to us! A couple of girlfriends and I decided to have a girls trip just for the weekend to get away. This locaiton applealed to us because it was still on the strip but not smack in the middle of everything crazy. Also, even though we didn't eat at the resteraunt the convienece of having one on-site is always a plus. We had a heating issue in our room and the staff was more accomodating and apologetic about it. They were able to change our room with no hesitiation. The hotel was clean, and comfortable. This had to of been the best experience i've ever had at a hotel/resort. I would reccomond this location to anyone looking for a great experience in Myrtle Beach, SC. Specifically special shout outs need to go to, Angelica (front desk), Mark (Maintenance), Brad (Conierge), and Onetra (Greeter). Each of these individuals truly made this trip wonderful, we thank you!

  • Stayed: November 2013, travelled with friends
    • Value
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Thank SLynnY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this reviewResponded 3 December 2013

Thank you for sharing your girl’s weekend getaway with us. The resort is nearby Myrtle Beach Convention Center, Ripley’s Aquarium and Broadway at the Beach allowing our guests to explore local attractions. We are glad that you were able to take advantage of our greatly located resort. We are thrilled to hear that each one of our team members was able to be of assistance. As well as being able to accommodate you and your friends into a different unit. We really appreciate your compliments. On behalf of the entire Westgate Team, we would love to have you back to visit us in the future.

Ariel

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