We have been coming to the Ocean Dunes for several years now and this is our third review of the property. As stated in previous years, there has been some improvement with the grounds and pool/water attraction maintenance. Last year we actually saw some improvement with Housekeeping over the year prior, but this year it appeared to be ground zero again.
As stated in our other reviews, you do not stay at the Ocean Dunes for the accommodations or customer service. You stay here because of the water amenities, activities for the children, and included attraction admissions with your stay. You will save a lot of money. Our advice to you, which has helped us survive at the Ocean Dunes these last few years, is to bring your own towels, soap, shampoo, and pillow cases. You should be good to go then. The rooms are extremely basic and really not too desirable.
We just don’t understand Housekeeping! Many, many reviews on Trip Advisor over the past three to four years have complained continuously about the lack of Housekeeping (whether general cleanliness or with supplied items). We had the opportunity to speak to other guests at the Ocean Dunes throughout the week and Housekeeping was complained about time and time again. It did not matter if it was the Towers, Main Building, or the Villas (we spoke to guests in different buildings and have personally stayed in different buildings ourselves). The issue is pervasive throughout the resort. What is the problem? A Bad Year? OK. Two years? No Way! Three Years? Unacceptable! The manager who responds in Trip Advisor always asks for a reservation confirmation number to “address the issue”. Fine, if that would solve the issue and show improvement. However, nothing has really been addressed in three years with any consistency! It is the # 1 complaint of the resort. If you cannot run a Housekeeping Program Effectively… End it! Subcontract out! Hire a professional cleaning company, add a $50 departure cleaning fee to everyone’s rate, and offer some type of linen package. This Housekeeping Issue needs to be fixed! Understandably, the summer is nuts for any type of change. However, come September, someone at Ocean Dunes needs to make this the # 1 priority for the resort in 2015 and have every single room spotless by spring or subcontract the service out if you cannot manage it or lack the resources to hire staff.
Ocean Dunes has the potential to be a great resort with a great property and, what could be, desirable accommodations. Housekeeping must be addressed beginning in the fall with clear, attainable goals set and articulated to the staff with accountability from supervisors and fidelity with procedures. If you cannot do it, it is time to contract with someone who can. You cannot afford anymore negative comments about this situation. No more excuses. Fix it!
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- Also Known As:
- Ocean Dunes Resort & Villas Hotel Myrtle Beach
- Ocean Dunes Myrtle Beach Sc
- Ocean Dunes Hotel Myrtle Beach