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“Not the best, or the worst”

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Sands Ocean Club Resort
Ranked #137 of 209 Hotels in Myrtle Beach
Reviewed 8 August 2014

I would not go back to this hotel. Very overpriced! Had problems with the staff at check-in, housekeeping, and the lock on the room! Not worth the price that they charged. The room was not very clean, beds were lumpy and uncomfortable. The best part, that was worth the price, was the breakfast buffet at Windows Restaurant. Staff there was pleasant and attentive to guests. Indoor pool area was dark and smelly. I would not recommend this hotel.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 11 August 2014

Thank you for posting your review.

We are very sorry to hear you did not enjoy your stay with us. We do appreciate the feedback and hope you will reconsider and stay with us again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 - 384 of 1,001 reviews

Reviewed 6 August 2014 via mobile

Upon check in the staff was helpful. They helped bring up the luggage and bring it into the room. The doorway was super narrow. When we got I to the room it was very dated. For the amount of mo ey that these places charge per night to be on the water it sure would be nice of they did minor maintenance, cleaned better and updated the rooms. The beds are small double beds. Its very difficult to sleep 2 adults in one bed. I understand they are busy and these rooms are always in use but some updating needs to be done. It was also not the cleanest room I've ever stayed in. I could have paid $40 a night more and stayed at a hotel on the beach with much cleaner rooms. We didn't see housekeeping the entire team we stayed. We called for everything we needed. Seems like a pretty common problem with this hotel.

Dualy noted is Tue generic canned response to all of the reviews. Never an apology for the problems. As a social media blogger, no response is better then a generic canned response that doesn't even pertain to what I wrote.

Doubtful that we will he back for another stay. Lots of other hotels in MB that are much nicer for around the same price.

Stayed: August 2014, travelled with family
3  Thank Bobbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 11 August 2014

Thank you for the review.

We apologize your experience at our resort did not meet your expectations.

We have noted all of your complaints and will forward them on to the appropriate departments.

As you know, this is not a forum where we are able to communicate back and for with reviewers unfortunately and can only express ourselves in one shot. SO in some instances, yes, when we are overloaded with reviews, there is a time when we send a generic response.

We do hope guests understand this and know that we do value their complaints as well as their suggestions.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

We booked this hotel on a whim for my family as well as my brother and sister in law's family. The elevators and the floor we stayed on reeked of cigarette smoke 24/7, we couldn't get ice from any of the floors and while searching were told ( by a maintenance man)that this hotel is not really family friendly but is basically a frat house!!! He was not lying, the people on the floor above us emptied their cooler full of water onto our stuff on our balcony, people were banging on the walls in the room next to us at 2:30 am, and we could hear peoe from the bar all night long right outside our window. Definitely would not come back with small children again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Mishler9812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 11 August 2014

Thank you for taking the time to post a review. As we are continually trying to improve our operations, your detailed feedback provides us with the opportunity to gain valuable information.

We greatly appreciate the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Stayed over a weekend in Ocean Front suite on 16th floor. It is old and shaby. The bathroom needed scrubbing and bleach. You could hear conversation from next door. When neighbors cooked room would smell like their burnt dinner. The indoor hot tub had a strange beige foam on top.

Room Tip: Choose another hotel
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  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
6  Thank SueBeach62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 11 August 2014

Thank you for taking the time to post a review. As we are continually trying to improve our operations, your detailed feedback provides us with the opportunity to gain valuable information.

We greatly appreciate the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We have stayed at this hotel before and had no complaints as our family is easy to please. This time around - it was not like previous experiences. The bathroom door did not close. I guess it had been broken before and they tried to fix it but the piece of wood they put kept falling off and scaring the daylights out of all. Also, housekeeping was terrible - they would only take the garbage. The beds were not made and if they were, they just threw the covers on. I always had to call for towels. They would take the towels and only replace them with two large ones (we are a family of four). The inside pool was hotter than the hot tub.

It really needs TLC all around.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank MabelNewYork_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 11 August 2014

Thank you for taking the time to post a review. As we are continually trying to improve our operations, your detailed feedback provides us with the opportunity to gain valuable information.

We greatly appreciate the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

My family and I are very easy to please when we vacation we look for a clean, safe modestly priced accommodation because we know we spend little time in the room so if its clean and safe we are happy. This place should be closed down by the building inspector as well as health inspector. This was the WORSE place I have ever stayed including those "college days crash anywhere trips". Filth is an understatement of the accomodations. But the pool and Ocean Annie's were surprisingly nice. Basically anything from the back door to the shoreline was great. This is not a smoke free hotel by the guest or the CLEANING STAFF, hell the cleaning staff was smoking while "cleaning". In 5 days our room was cleaned 1 time other then that we had to carry out our own trash, request towels and sheets that we put on ourselves. Just don't let this place be the DARK CLOUD to a perfectly beautiful place that has so many great sites for your family.... Myrtle Beach is amazing but this hotel is just not where you want to stay.

Room Tip: stay somewhere else
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank LaSondra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 5 August 2014

Thank you for taking the time post a review. As we are continually trying to improve our operations, your detailed feedback provides us with the opportunity to gain valuable information.

We greatly appreciate the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

I made my reservations 4 months in advance and paid the deposit on a ocean front efficacy room for the end of July. When we got there they gave us an Oceanview efficiency where the toilet did not work the room was dirty the TV remote was not put together right so when confronted wither mistake it took them awhile to change our room. They gave us yet another Oceanview efficiency in the nosebleed floor. I had to call begging everyday for clean towels and toilet paper. They never cleaned the room. On our last night there I spoke with one lady at the front desk and she sent up her night crew and gave us clean towels and wash cloths which was unusual for we never got them before. They even vacuumed the floor. That was at 8:30 pm. What a miserable time. Don't stay there.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Shirl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sands R, Sands Digital Marketing at Sands Ocean Club Resort, responded to this reviewResponded 5 August 2014

Thank you for taking the time post a review. As we are continually trying to improve our operations, your detailed feedback provides us with the opportunity to gain valuable information.

We greatly appreciate the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sands Ocean Club Resort

Address: 9550 Shore Dr, Myrtle Beach, SC 29572-5132
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Myrtle Beach
#31 Top resorts Hotel in Myrtle Beach
#76 On the Beach Hotel in Myrtle Beach
Price Range: £47 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sands Ocean Club Resort 3.5*
Number of rooms: 450
Official Description (provided by the hotel):
Featuring 1, 2, and 3 Bedroom Condos with all the amenities, including spectacular ocean views from your private balcony and a spacious beachfront deck with indoor and outdoor pools, a lazy river and hot tubs, Sands Ocean Resort has everything you need for a great vacation experience without leaving the property. We are also home of the famous Ocean Annie's Beach Bar located on our oceanfront pool deck. For guests looking to explore Myrtle Beach's popular attractions, restaurants and shopping, or tee it up for a round of championship golf, Sands Ocean Club is only a short distance away from it all. ... more   less 
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Also Known As:
Sands Ocean Club Hotel Myrtle Beach
Sands Ocean Myrtle Beach
Sands Ocean Club Resort Myrtle Beach
Sands Ocean Resort

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