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“I was uncomfortable with taking my children to get ice cream on the pier because the bar area was at the door and the ice cream ”

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DoubleTree Resort by Hilton Myrtle Beach Oceanfront
Ranked #37 of 207 Hotels in Myrtle Beach
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I was uncomfortable with taking my children to get ice cream on the pier because the bar area was at the door and the ice cream ”
Reviewed 1 July 2012

I enjoyed our stay very much with the exception of the pier cafe. We ate there once and it was way to expensive and was not kid friendly with the bar area at the door.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fairfieldlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 2 July 2012
Dear Past Guest,

After reading your comments, I am sorry to hear that our café was not up to your satisfaction. We apologize about the layout of our Café with the bar immediately to the left when you enter through the door. Originally, that area was used for serving ice cream, and then we decided to add the bar. We do serve ‘kid friendly’ beverages there where they can be consumed either inside our café or outside at our picnic area. Thank you for sharing your comments with us and we look forward to seeing you again.

Sincerely,

SMB Management Team
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (796)
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English first
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2012

I so wanted to like you Springmaid! But unfortunately, you did not impress! First, the good; front desk staff very nice, easy check in, beautiful location, beach access excellent. Now, the disappointments; filthy halls and elevators that didn't get cleaned all week ( we were there June 23 - 29 ), terrible smell through out the building, especially stairwells, soo gross! Room was clean when we got there, but did not get cleaned until the forth day when we had to call and ask. Saw a cleaning lady and has to ask for towels and a vacuum which she then let my husband do!! Didn't even offer! I could go on and on, but will end it here by saying that was our first and last visit to Springmaid!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JGoldcat16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 2 July 2012
Dear Past Guest,

After reading your review, I am terribly sorry to hear that your stay was not up to our standards. I am also sorry that we weren’t able to take care of your situation during your stay. We like to be given the opportunity to ‘fix’ anything that is not right so our guests have a fun, relaxing vacation. Thank you for sharing your comments with us and we hope that in the future you will give us another chance to leave a positive lasting impression.

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 June 2012

Love the resort's location. Minor issues during our stay but nothing devastating. The pools always seem to be a problem with kids being left on their own and no parents to be found.

The staff is very friendly from reservations to the front desk...

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCMom70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 2 July 2012
Dear Past Guest,

Thank you for sharing your comments. I am sorry to hear the pools were not properly supervised during your stay. From time to time, we have ‘youth’ groups here where the kids definitely outnumber the adults. We appreciate you taking the time to write your comments and we will look into ‘policing’ the pools more.

Sincerely,

SMB Management Team
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Anderson, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2012

The staff and grounds were great. They made every thing easy......

Room Tip: Palmento buildtng as high as you can get the better it is.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 2 July 2012
Dear Past Guest,

We are thrilled to hear that your family of 12 had a great time while on vacation. Customer service is something that we constantly work on with each and every department and it is always great to hear that our efforts have paid off. Thank you for sharing your comments with us and we look forward to seeing you again!

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union, South Carolina, United States
2 reviews
Reviewed 26 June 2012

I love Springmaid Beach Resort. The location is great. The rooms are clean and we have had very few problems after staying there for many years. My grandsons love it and do not want to stay anywhere else when we travel. I do wish they had more rooms with sitting areas and tables to eat meals on but not really a big problem. The pier is wonderful and there are many other amenities, like carpet golf, an arcade and plenty of water choices for anyone who likes having something to do without leaving the grounds. Will definitely stay there again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 6 July 2012
Dear Past Guest,

Thank you for sharing your comments with us! We are happy that you and your grandsons love staying here because of the locations and amenities. Thank you for making us apart of your vacation and we look forward to seeing you again.

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matthews, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2012

We always stay at this resort when we come to Myrtle Beach. I have a five year old son, and he is always busy. I am able to keep him occupied for hours with the multiple pools, putt-putt course, gameroom, and the beach. If you have a family this resort is GREAT!!!

Stayed June 2012, travelled with family
Helpful?
1 Thank Charlotte G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 6 July 2012
Dear Past Guest,

Welcome back! Having all the different pools, miniature golf, arcade, the pier, and of course, the beach will keep anyone busy during their stay. We are thankful that we have so many different activities that children of all ages are able to enjoy. Thank you for sharing your comments and we look forward to seeing you again.

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blountville, Tennessee, USA
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2012

If you are looking for a clean family friendly resort. You can't go wrong here. So easy access to getting around. The pier was great just meeting and talking to the local fishermen. After this stay I see no reason to even check out the other places. We will be back.

Room Tip: Loved our room in the Oaks. WE were in the back of the U shaped hotel. Made our balcony always a p...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hurleys4ut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 6 July 2012
Dear Past Guest,

We are happy to hear that you were able to enjoy your four days of rest by walking on the pier and talking with the locals. We love that our property provides the quiet atmosphere our guests love by being located next to the Myrtle Beach State Park. Thank you for sharing your comments with us and we look forward to seeing you soon.

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Myrtle Beach Oceanfront

Property: DoubleTree Resort by Hilton Myrtle Beach Oceanfront
Address: 3200 South Ocean Boulevard, Myrtle Beach, SC 29577-4860 (Formerly Springmaid Oceanfront Resort Myrtle Beach)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Myrtle Beach
#29 Business Hotel in Myrtle Beach
#30 On the Beach Hotel in Myrtle Beach
#34 Romantic Hotel in Myrtle Beach
#38 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree Resort by Hilton Myrtle Beach Oceanfront 4*
Number of rooms: 485
Official Description (provided by the hotel):
Recently remodeled, the entire 27-acre, oceanfront resort feels fresh and new. Our location on the quieter southern end of the famous Ocean Boulevard feels more secluded, yet this family-friendly resort is just minutes from all the excitement of Myrtle Beach's most popular attractions, theaters, shopping, dining and golf. Spacious, designer-renovated rooms include all ocean view balconies, beautifully appointed fabric and furnishings, plush 5 Diamond Series mattresses and bedding, granite countertops, mini-fridge, microwave, coffee maker, safe and more. The resort features indoor/outdoor pools, Ocean Blue restaurant for all day dining, the beachfront Southern Tide Bar & Grill, 1068 ft Fishing Pier, 18-hole miniature golf course, fitness center, gift shop, tackle shop, and wireless internet. The resort offers more than 35,000 square feet of meeting and event spaces and is host to Myrtle Beach's largest oceanfront Conference Center. All guests enjoy complimentary access to Springmaid Pier. Fishing is available at a discounted rate. All rooms are air conditioned and non-smoking. We offer a limited number of pet-friendly accommodations. ... more   less 
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Also Known As:
Springmaid Beach Hotel Myrtle Beach
Springmaid Beach Resort And Conference Center
Springmaid Hotel
Springmaid Resort
Springmaid Beach Myrtle
Beach Springmaid

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