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“Not impressed at all!”

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DoubleTree Resort by Hilton Myrtle Beach Oceanfront
Ranked #47 of 209 Hotels in Myrtle Beach
GreenLeadersSilver level
Reviewed 1 May 2014

Room small, toilet kept running every hour, toilet moves forward when you sit on it like it is going to fall right off the wall, no counter in bathroom to set anything, we had to call maintenance to fix the running toilet & our clogged sink, room smells musty. I would not stay here again even with a groupon! Updated or not they should of done better, they kept a lot of old things & tried to update with carpeting & paint. Refrigerator was very noisy especially at night. Very loud resort if you want to call it that. Buffet was way overpriced & awful. I have had better breakfasts that were free at hotels. Housekeeping is there for fresh towels, cups & coffee. Was truly not impressed & they got me with the pics they sure look nice but I was grouponed so I fell for it! My bad!

Room Tip: Go somewhere else.
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  • Stayed: April 2014, travelled with family
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Thank Michele K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 2 May 2014

Dear Michele K,

After reading your review, I am very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guests I can assure you that if you decide to return your stay will be one with positive memories.

Sincerely,
Donald Hovis

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1,353 - 1,359 of 2,807 reviews

Reviewed 30 April 2014

This was our first trip to Myrtle Beach. We had a great experience, in large part to our stay at Springmaid Beach Resort. We were in the Palmetto building; the rooms were very nice, maid service was good, no skimping on the linens. GREAT view, very close to the Atlantic Ocean and the beach. Everything was very clean, and the grounds seemed very safe and secure. Free miniature golf right on the grounds for guests. Staff was very professional and courteous, went out of their way to help. We will definitely return to Springmaid on our next trip to Myrtle Beach!

Room Tip: We were on the third floor of the Palmetto building -- high enough so that the palm trees did not ob...
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  • Stayed: April 2014, travelled as a couple
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Thank Mary0629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 2 May 2014

Dear Mary0629,

Thank you so much for taking the time to share your 5 star review of Springmaid Beach Resort. We appreciate all the nice things you had to say about us. We are thrilled that you were finally able to vacation in Myrtle Beach, and were thrilled you chose Springmaid Beach Resort. We are glad you found your happy place, and look forward to having you back again and again. See you next time!

Sincerely,
Donald Hovis

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Reviewed 30 April 2014

This place is the bomb!!! I don't know how anyone could give less than a perfect score. This resort has it all... Pristine beach, superb rooms, a fishing pier which was just renovated, an awesome staff, a parking garage, and of course SUNSHINE galore!!!

In April it was in the upper 70s, sunny, and perfect. The Myrtle Beach breeze is so awesome! They gave us a free "Big Screen" movie with free popcorn.

I've been to LA, Oahu, Cape San Blas, North Myrtle Beach, Miami, the Florida Keys, everywhere there's a beach. Springmaid Resort met all of our expectations and more. I wish I could live here. As a matter of fact, I met a guy named DJ who lives next door. He says the fishing is good 10 months a year and he just signed a 5 year lease to stay here.

This is as close to heaven as we could ever wish to be. We LOVED our week here and can't to get back!!!

Two thumbs, five stars, whatever... Just get here!!!!!!!

  • Stayed: April 2014, travelled with family
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Thank Dallas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 2 May 2014

Dear Dallas L,

Thanks for taking the time to share your wonderful comments with us. We enjoy hearing from our guests, and I'm glad that you had a blast during your most recent stay with us. I enjoyed reading your review and really like the titled of your review "Springmaid Beach Resort OMG". Thanks again for choosing Springmaid Beach Resort. See you again soon!

Sincerely,
Donald Hovis

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Reviewed 30 April 2014

We thoroughly enjoy staying at Springmaid because we know we can count on it meeting our expectations for comfort and cleanliness. Also, we like the fact that the fishing pier is close by because that is where we spend the majority of our time. We always look forward to our time at Springmaid Resort and highly recommend it.

Room Tip: Live Oaks bldg is closer to pier but Palmetto bldg appears to offer better ocean view.
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  • Stayed: April 2014, travelled as a couple
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Thank Louise0745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 2 May 2014

Dear Louise0745,

Thank you for taking the time to share your 5 star review of Springmaid Beach Resort. It is always wonderful to hear when we do a great job so we can pass the accolades on to our team. We appreciate you writing!

We hope you get a chance to come back and see us again real soon. Thanks again for choosing Springmaid Beach Resort for your get-away!

Sincerely,
Donald Hovis

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Reviewed 29 April 2014

This resort has everything and then some. Though the weather was cool and rainy, we never suffered boredom due to the indoor heated pool, the great room, the pier, and activities nearby. The staff is wonderful and accommodating.

  • Stayed: April 2014, travelled with family
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Thank shorency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 2 May 2014

Dear SHorency,

Your title says it all! "Great Family Place" That is what we strive to deliver. It is always great to hear when we succeed! The team we have here at Springmaid Beach Resort is one of the happiest, friendliest teams I have ever had the pleasure of working alongside. We all understand the definition of the word "hospitality" and make sure we epitomize it daily.

Thank you for taking the time to share your Springmaid Beach Resort experience. We are grateful for the 5 star review, and look forward to many more visits from you. See you next time!

Sincerely,
Donald Hovis

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Reviewed 27 April 2014

This review comes from the perspective of a middle-age golfer with decent income who could afford to stay at a $200 a night room but wanted to spend our money instead on great golf courses.

A group of us went for a five-day golf vacation third week of April. I had requested Springmaid based on reviews. I can say that Springmaid made us feel very welcome and was a great location to base a golf trip. Check-in was smooth and they let us keep our bags at check-in before and after our stay. Not noisy, close to shops and restaurants. Market Commons is an upscale shopping center with great restaurants, a Barnes & Noble, and a 14 screen cinema and is really nice and five minutes by cab or a reasonable walk.

It's right on the beach with a balcony and ocean view for every room. Rooms are very clean and have a full-size fridge, microwave and flat-screen TVs. Even though its only five minutes from the airport, it's not noisy at all. You can rent all sorts of water sports activities close by. The pier is nice (didn't go on it, but very close to the hotel) but people do like to fish on it. We didn't use the pool or the other amenities but they looked in great shape and people were enjoying them.

When we were there, there were were lots of families as well as groups of teenagers from different types of competitions. But surprisingly this did not interefere with us at all. I would stay at this location if I were in town on business. Free wi-fi.

A great example of the service occurred on the last day of our trip. We had a few hours to kill after check-out and a round of golf but before our flight and we were stuck with our large golf bags. The staff let us store our stuff and even use the showers until we left for the airport. That let us enjoy Market Commons for a few hours.

Our group members typically stay in mid to high end hotels, but for this trip we wanted a good location at a great value. We were extremely pleased with what we received. We came here to golf, so all we needed was a convenient and clean room with basic amenities and good service. Springmaid was all of that and more. Hats off to them. We'll be back.

Room Tip: I would ask for a higher floor room for the view, but they all seemed in good shape. Rooms facing s...
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  • Stayed: April 2014, travelled with friends
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3  Thank g0lfnutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 28 April 2014

Dear Golfnut T,

Your title says it all! "Clean, Convenient, Extremely Nice" That is what we strive to deliver. It is always great to hear when we succeed!

Thank you for taking the time to share all the lovely things you had to say about Springmaid Beach Resort! It was great reading your review on your most recent experience with us.We appreciate the 5 star rating, and to have you here again for some more fun and relaxation. See you then!

Sincerely,
Donald Hovis

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Reviewed 27 April 2014

Our family came here for Spring Break. We found the rooms newly refurnished and updated with granite and tile and clean. The staff was very accommodating and helpful on everything we requested, from an extra bed to restaurant recommendations. We enjoyed the beach view, the pools, the putt putt golf, the pier and the restaurants. We were very pleased with our stay. We had a wonderful stay.

  • Stayed: April 2014, travelled with family
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Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this reviewResponded 28 April 2014

Dear Jill H,

Thank you so much for taking the time to share your 5 star review of Springmaid Beach Resort. We appreciate all the nice things you had to say about us. We enjoying hearing from our guests about their experience with us and I'm glad and happy to read your review. See you next time!

Sincerely,
Donald Hovis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Myrtle Beach Oceanfront

Address: 3200 South Ocean Boulevard, Myrtle Beach, SC 29577-4860 (Formerly Springmaid Oceanfront Resort Myrtle Beach)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Myrtle Beach
#29 Business Hotel in Myrtle Beach
#34 Romantic Hotel in Myrtle Beach
#36 On the Beach Hotel in Myrtle Beach
#38 Family Hotel in Myrtle Beach
Price Range: £72 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Resort by Hilton Myrtle Beach Oceanfront 4*
Number of rooms: 452
Official Description (provided by the hotel):
Recently remodeled, the entire 27-acre, oceanfront resort feels fresh and new. Our location on the quieter southern end of the famous Ocean Boulevard feels more secluded, yet this family-friendly resort is just minutes from all the excitement of Myrtle Beach's most popular attractions, theaters, shopping, dining and golf. Spacious, designer-renovated rooms include all ocean view balconies, beautifully appointed fabric and furnishings, plush 5 Diamond Series mattresses and bedding, granite countertops, mini-fridge, microwave, coffee maker, safe and more. The resort features indoor/outdoor pools, Ocean Blue restaurant for all day dining, 18-hole miniature golf course, fitness center, gift shop, and wireless internet. The resort offers more than 35,000 square feet of meeting and event spaces and is host to Myrtle Beach's largest oceanfront Conference Center. All rooms are air conditioned and non-smoking. We offer a limited number of pet-friendly accommodations. ... more   less 
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Also Known As:
Springmaid Beach Hotel Myrtle Beach
Springmaid Beach Resort And Conference Center
Springmaid Hotel
Springmaid Resort
Springmaid Beach Myrtle
Beach Springmaid

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