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“Second stay, very nice” 4 of 5 bubbles
Review of DoubleTree Resort by Hilton Myrtle Beach Oceanfront

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DoubleTree Resort by Hilton Myrtle Beach Oceanfront
Ranked #41 of 207 Hotels in Myrtle Beach
GreenLeadersSilver level
Harrisburg, North Carolina
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Second stay, very nice”
4 of 5 bubbles Reviewed 10 July 2014

This was our second stay at Springmaid in 3 years. This stay was very short since we were in town for a dance competition and only needed 2 nights. Unfortunately, because of our schedule we did not get to enjoy all of what Springmaid has to offer.

We arrived around 8 pm, checkin was a breeze, no issues.

We stayed in a deluxe ocean view room in the Live Oaks building. This is a horseshoe shaped building so your first view is not so much the ocean but all the towels draped over the balconies across from you. Look to the left and there is your ocean view. We stayed in the Palmetto building our first stay and that was ocean front.

Room was comfortable for the 4 of us ( 2 adults and 2 teens). I am not crazy about the sink being in the sleeping area. I am an early riser, my kids are not and I was concerned about waking them.

Full sized refrigerator is great for storing our leftovers and drinks that we brought with us. We also brought our own breakfast items instead of spending money at the buffet.

Parking is at a premium at this resort. We left for dinner and had to park in the overflow lot across the street when we returned. Also, if you drive a large vehicle, good luck parking in he garage. The spaces are tight as are some of the exits. Getting around some of the support columns was a challenge in a large SUV.

We were here on a Wednesday night and they have a luau. We were able to watch the dancing and fire twirling from our balcony.

Overall, enjoyed our limited time at Springmaid.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank KatieKitty619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 4 August 2014
Dear KatieKitty619,

Thank you so much for taking the time to share your review of Springmaid Beach Resort. We appreciate all the nice things you had to say about us. We are glad you found your happy place, and look forward to having you back again and again. See you next time!

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (789)
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English first
Christiansburg, Virginia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 9 July 2014

A friend was getting married here, so we stayed. The room was okay - not the most comfortable. They couldn't find our reservation when we checked in, even with my confirmation number. When that was settled, we went to our room. The noise from the airport was extremely loud for me. The entire resort just seemed shabby.

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank actimpano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 31 July 2014
Dear Actimpano,

After reading your review, I am very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guests I can assure you that if you decide to return your stay will be one with positive memories.

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aliquippa, Pennsylvania
1 review
4 of 5 bubbles Reviewed 9 July 2014

Nice location and overview of property. Very clean fridge. Property very clean. Little issue with cleanliness of room, but resolved promptly. Great view on 4th floor in Palmetto building. Beach not as crowed as on the north side of the pier.

Stayed July 2014, travelled with family
Helpful?
Thank Crista75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 31 July 2014
Dear Crista A,

Thanks for taking the time to share your feedback and comments with us on your most recent stay. We value your comments and your business with us. We hope to have you back again soon as a valued guest of our beautiful resort.

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wake Forest, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Beautiful hotel with excellent amenities. Rooms were clean and comfortable. Restaurants were superb. Gorgeous beachfront with pier. Dog friendly! We enjoyed the 4th of July celebration with live music and activities for our kids. I will definetely stay here again!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank barijann123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 31 July 2014
Dear Barijann123,

Thank you for taking the time to share your 5 star review of Springmaid Beach Resort. It is always wonderful to hear when we do a great job so we can pass the accolades on to our team. We appreciate you writing!

We hope you get a chance to come back and see us again real soon. Thanks again for choosing Springmaid Beach Resort for your get-away!

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2014 via mobile

Great hotel with recent renovations. Lots to do on-site for kids, very involved staff for kid activities. Great beach location, not very crowded. Staff was great. Rooms were nice and spacious for a MB resort and great view from our 5th floor room in the Live Oak building. We will definitely be back next year!

Stayed June 2014
Helpful?
1 Thank Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 31 July 2014
Dear Thomas A,

Thank you so much for taking the time to share your 5 star review of Springmaid Beach Resort. We appreciate all the nice things you had to say about us. We are thrilled that you were finally able, after so many tries, to join us and experience all we have to offer. We are glad you found your happy place, and look forward to having you back again and again. See you next time!

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redford, Michigan
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 8 July 2014

Upon our arrival, the lobby was crazy busy and our room was not ready so we ran errands and returned late afternoon (after 4pm) to check in. We went to our room unloaded our stuff and went to the ocean for an hour or so. Upon our return, we were robbed of all our money, credit cards, debit cards, and identification. Can you imagine how upset we are and we have 4 days to "enjoy" our vacation with no money, and imagine getting back on an airplane with no identification. The first two days simply cancelling our lives, i.e. credit cards, bank cards, calling the airlines, going to the police department to get the police report, trying to get funds wired to us so we could eat, etc...
The night manager Eileen has no people skills at all, she actually put her hands in the air as if we were bothering her and asked if we closed the door to our hotel room. She knows this has been happening at this hotel but isn't willing to "blame " her staff, but I am!!
Two days later, we see Eileen on a golf cart with hotel security and the Horry county police rushing to another hotel room, yes indeed, another robbery in their hotel. Not an employee? hmmmm- seems pretty suspicious to me.
The entire 4 days we were there, Eileen never once contacted again us as she just treated us like we were the criminals when her behavior is criminal. Get some people skills if your going to be in the service industry.
On the brighter note, the hotel is nice, beach beautiful and the Hotel Manager actually does have people skills, unfortunately, we only by chance got to speak with the resort manager upon our check out. Perhaps the resort manager should have been notified in the beginning and he should have contacted in the beginning of this horrific ordeal. If Eileen had his skills I still would have felt violated & devastated however I do not think I would be writing this review as the resort manager was very understanding as to how upset we were and he clearly showed compassion and we felt he was truly upset this happened to us as well. He had a very reassuring affect that everything would be ok. Please Springmaid Beach Resort, give your managers the facilities management training to be able to have the skills needed to help your customers through an emergency situation such as we had happen to us.

Room Tip: the view of the ocean is breathtaking
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
Helpful?
11 Thank Kido818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 4 August 2014
Dear Kido818,

After reading your review, I'm very disappointed that our accommodations were not to your satisfaction. We strive to accommodate our guests to the best of our abilities and I am sorry that we fell short in your expectations. We appreciate your feedback and we work to make our resort one everyone will want to stay. We appreciate you bringing this situation of the missing wallet to our attention, and we value your comments, feedback and your business with us.I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guests I can assure you that if you decide to return your stay will be one with positive memories.

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingsport, Tennessee
Level Contributor
132 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 7 July 2014 via mobile

We are actually currently staying at Springmaid. We normally stay on the north side of MB - near skywheel - but decided to give the south side a try again. The Springmaid is fairly cheaper than comparable places however - please note while there are "7 pools" - this is including the kiddy pools and THEY DO NOT HAVE HOT TUBS and the planes from the airport fly over way too close for comfort. We are a middle-aged family with kids under 12 and like to be in an area of convenience - which this is not. It has more of an old folks home

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald H, Public Relations Manager at DoubleTree Resort by Hilton Myrtle Beach Oceanfront, responded to this review, 31 July 2014
Dear JMattw05,

Thanks for taking the time to share your review of your most recent stay with us at Springmaid Beach Resort. I'm very sorry that you found our resort to be too far away from everything. We appreciate you sharing these comments with us.

Sincerely,
Donald Hovis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Resort by Hilton Myrtle Beach Oceanfront

Property: DoubleTree Resort by Hilton Myrtle Beach Oceanfront
Address: 3200 South Ocean Boulevard, Myrtle Beach, SC 29577-4860 (Formerly Springmaid Oceanfront Resort Myrtle Beach)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Myrtle Beach
#29 Business Hotel in Myrtle Beach
#32 On the Beach Hotel in Myrtle Beach
#34 Romantic Hotel in Myrtle Beach
#38 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree Resort by Hilton Myrtle Beach Oceanfront 4*
Number of rooms: 485
Official Description (provided by the hotel):
Recently remodeled, the entire 27-acre, oceanfront resort feels fresh and new. Our location on the quieter southern end of the famous Ocean Boulevard feels more secluded, yet this family-friendly resort is just minutes from all the excitement of Myrtle Beach's most popular attractions, theaters, shopping, dining and golf. Spacious, designer-renovated rooms include all ocean view balconies, beautifully appointed fabric and furnishings, plush 5 Diamond Series mattresses and bedding, granite countertops, mini-fridge, microwave, coffee maker, safe and more. The resort features indoor/outdoor pools, Ocean Blue restaurant for all day dining, the beachfront Southern Tide Bar & Grill, 1068 ft Fishing Pier, 18-hole miniature golf course, fitness center, gift shop, tackle shop, and wireless internet. The resort offers more than 35,000 square feet of meeting and event spaces and is host to Myrtle Beach's largest oceanfront Conference Center. All guests enjoy complimentary access to Springmaid Pier. Fishing is available at a discounted rate. All rooms are air conditioned and non-smoking. We offer a limited number of pet-friendly accommodations. ... more   less 
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Also Known As:
Springmaid Beach Hotel Myrtle Beach
Springmaid Beach Resort And Conference Center
Springmaid Hotel
Springmaid Resort
Springmaid Beach Myrtle
Beach Springmaid

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